Audi Charlotte

Great New Car Purchase Experience Ben and Eduardo did a great job without applying pressure in my purchase of a new Audi. Very knowledgeable and professional. Would highly recommend bo Ben and Eduardo did a great job without applying pressure in my purchase of a new Audi. Very knowledgeable and professional. Would highly recommend both of them. More

Excellence in all aspects of the lease process. Selecting a car with the availability of new models and features this year was difficult. I started looking for my next auto several months before th Selecting a car with the availability of new models and features this year was difficult. I started looking for my next auto several months before the time to act. When I walked into the Audi dealership, Greg Butler quickly offered assistance. I wanted to see the new Q3. Even though he knew I was months out from making a decision he spent time explaining features, showing me the car and suggesting I drive one. He followed with an e-mail and a phone call closer to the time for me to select a car. No pressure at all. He was pleasant, helpful with information, knew Audi products thoroughly and listened carefully to my concerns and discussed options. He was helpful in getting through the lease process keeping me informed during each step. During the several months I looked a three other dealerships and autos. The pressured approaches and the lack in some cases of product knowledge sent me right back to Audi. I am very happy with my new Q5. More

"My Dream Car" - the 2018 Audi TTRS Rich was very personable and down-to-earth. Rich took a lot of time with me and I never felt pressured to buy anything. When I expressed an interest Rich was very personable and down-to-earth. Rich took a lot of time with me and I never felt pressured to buy anything. When I expressed an interest in the 2018 Audi TTRS, he quickly went to work to satisfy all my expectations with the car of my dreams. I honestly think that he was as excited about me getting the vehicle as I was. He made a couple of great suggestions when purchasing the vehicle such as window tinting and applying a clear bra wrap on the exterior of the front half of the vehicle to keep the paint on the vehicle in pristine condition. I would also like to send a shout out to Kyle Andes, the Audi IT guy, for his knowledge and patience with me in explaining the high-tech operations of the vehicle. More

All around great experience My salesperson Ben Lazaro’s was knowledgeable pleasant and helpful. No pressure what’s so ever, he answered all my questions and was a true gentlema My salesperson Ben Lazaro’s was knowledgeable pleasant and helpful. No pressure what’s so ever, he answered all my questions and was a true gentleman. The dealership is clean, the inventory is excellent and they understood a fair deal. That was most impressive of all. More

Good find, great customer service! Customer service and overall presentation and experience was fantastic. Ernesto was personable and we felt heard and valued as customers. We knew exac Customer service and overall presentation and experience was fantastic. Ernesto was personable and we felt heard and valued as customers. We knew exactly what we were looking for and he wasted no time showing us what we asked for (instead of trying to sell us on others) and was quick and efficient at answering our questions and showing us our options. We even left at one point to look at another dealership because the out the door price was a little more than we were hoping to spend (which we knew going into it) but ultimately returned and bought from them because of the high level of care and attention they place on both the customer and product. We would highly recommend and we love our “new to us” car! More

Helpful without high pressure Max was fantastic. He knew his product, he was willing to locate the type of car that we wanted and never put undue pressure on us throughout the pro Max was fantastic. He knew his product, he was willing to locate the type of car that we wanted and never put undue pressure on us throughout the process I would gladly work with Max again in the future ! More

Purchased new q5 Rich and team went the extra mile to make sure I got the vehicle I wanted, the price I wanted, with quick and efficient transaction. Rich was very p Rich and team went the extra mile to make sure I got the vehicle I wanted, the price I wanted, with quick and efficient transaction. Rich was very patient and thorough with making sure I understood the fundamentals of how to utilize the features on my new car. I will refer my other family members to purchase from Rich at Audi of Charlotte! More

25k service Exceeded expectations From ease of making appointment to check in and checkout Loaner easily available However decided to wait when arrived Car Exceeded expectations From ease of making appointment to check in and checkout Loaner easily available However decided to wait when arrived Car was ready to go and washed in scheduled timeframe of under 2 hours Service consultant Bill Atkins answered all my questions and took care of every detail I inquired about Staff very accessible More

Sales Manager lacks customer service skills!!!!! Our salesman Quincy, was Superb!! Pepsi in Finance was good, too. The manager, however, was terribly lacking!! We bought the car from this dealershi Our salesman Quincy, was Superb!! Pepsi in Finance was good, too. The manager, however, was terribly lacking!! We bought the car from this dealership only because it was the only one in the area that had the car that was exactly what we wanted in terms of color and accessories. This manager had such an attitude, we almost walked out!! We spent a lot of money on this car. One would expect to get a certain level of customer service from a Manager. Quincy delivered that. Not going there for service or ever to buy car again!!!!! More

Life long customer The minute I stepped though the door I realized I walked into a different type of car dealership. This isn't like a traditional dealership, from the b The minute I stepped though the door I realized I walked into a different type of car dealership. This isn't like a traditional dealership, from the beginning everybody greets you with a welcoming smile. The sales associates are very well informed with the vehicles they are selling as well with helping you through the entire car purchasing process. They made sure the car I was purchasing was the right one for me, as well as making sure its reliable. The financial director walked me through everything very clearly so I had no questions. Since this first audi purchase I will not be purchasing another vehicle brand outside of Audi. I would recommend Audi of Charlotte for your next new or pre-owned vehicle. More