Audi Des Moines - Service Center

Great Service! I stopped by the Audi Des Moines service center on a long road trip from Nebraska through Wisconsin. I had recently purchased my Audi A3 as a used ca I stopped by the Audi Des Moines service center on a long road trip from Nebraska through Wisconsin. I had recently purchased my Audi A3 as a used car from another dealership, so I had no idea when the oil had last been changed or the tires rotated. While these things were being accomplished, I asked numerous questions and received lots of information as to certain facts I didn't have about the car in general. The service was completed easily, and the findings were fully explained to me along with various options as to repair or future maintenance. They were able to conduct an additional brake fluid flush in my same visit that I had not previously scheduled. The staff also helped me reprogram the key fob and give me good advice for getting the lug nut covers off in case I needed to change a tire. All in all I walked away with a great deal more information than I had previously, and a better sense of comfort and confidence getting back on the road for a lengthy trip. More

Routine service The service was promptly scheduled, the attention to my car was thorough and the people were quite friendly. I was given a very nicer loaner to use d The service was promptly scheduled, the attention to my car was thorough and the people were quite friendly. I was given a very nicer loaner to use during the service. More

Picky engineer is good with these guys I'm picky, and I was extremely happy with the way John Mealey (service manager) and Phil (service tech) approached a complex problem: Adapting keys to I'm picky, and I was extremely happy with the way John Mealey (service manager) and Phil (service tech) approached a complex problem: Adapting keys to the immobilizer system on my wife's S4 Cabriolet. Phil understood the problem immediately and kept me in the loop as he addressed it, he also shared his technical insight on the car (I want to make this one last). The electronic immobilizer system is not something that is typically adapted outside of the dealership, and doing it wrong can (surprise) immobilize the car, so this is one of those times when it is better to engage the experts. The new service facility is nice (apparently today was moving day) and the service organization was highly responsive. It's not often I take a car to the dealership. I own the factory service manual as well as VAG-Com diagnostic software, and I enjoy figuring out the technical aspects of the car. I have long valued the parts department (Jeff Siddens) but I am not usually a service dept. customer. I have owned Audi cars since my first new car in 1985, and I would feel comfortable taking our A8 as well as our S4 there. More

Beyond the sale A dealership shows it's true value when a customer is in need. Walt Lehmann went above and beyond to make sure I was taken care of after the sale. W A dealership shows it's true value when a customer is in need. Walt Lehmann went above and beyond to make sure I was taken care of after the sale. We purchased two cars from him in 2014 and will continue to buy from Walt for years to come. Thank you Walt for your outstanding customer service! More

My son and I had the pleasure of working on a very complex service issue with Jess Reiter that was due to a defective water pump that was installed by an authorized service shop in another state. The complex service issue with Jess Reiter that was due to a defective water pump that was installed by an authorized service shop in another state. The car broke down and had to be towed to Audi of Des Moines/Lithia. Jess was able to help us negotiate an agreement to have the car repaired in Des Moines versus us having to pay to ship the car 1,200 miles for the repairs. It was Jess who made countless calls to the out of state service shop to coordinate all the details and make this deal happen ! The quote I received JUST to have the car shipped to/from the original service shop was over $1,600 and it was through Jess's efforts that we avoided this added time and expense. Finally, the car was repaired by Jess and his team and we are 100% satisfied. The repair order included internal damage to the engine and it required major repair. In the end, my son and I received outstanding service - better than anything we ever expected. We will be going back to Audi of Des Moines for service on our A4 in the future and we are recommending them to all of our family and friends. Thanks again Jess !!!!! More