My Review Of Audi Des Moines:
I phoned this dealer on July 27. The phone rang for awhile, and finally someone picked up. He identified himself as the general manager, and said things were hectic because it was a Saturday near the end of the month. I explained that I lived a couple hundred miles away, and was interested in a new Audi Q5, but I had a question about conflicting info I was seeing on the web about a specific option I needed. He started to take my contact details, and then said that someone named "George" had just walked by, and George was his Audi "expert". He handed me off to George, I asked my question, George said he would need to research this and would definitely have an answer by Monday. George took down my e-mail address, told me he would send me an e-mail that same day with his contact details, and then would follow-up with me on Monday.
I never heard anything back. I realize that for every serious contact a dealership has, there are 100 that are just "window-shopping". The reason I contacted this dealer is because I had waited two days for a near-by Audi dealership to get me an answer to my question, and I got tired of waiting.
One week later I purchased a new vehicle, not an Audi. I've had three Audi's in the past, but they missed a chance this time.
Update - 6 August. I was contacted by Jorge Meza, who as it turns out was the person named "George" that I was transferred to the previous week. Mr. Meza and I had a productive conversation. It turns out that first of all, he had written my e-mail address down wrong, and then he misunderstood that even though the dealership didn't have a Q5 with my required option in stock, I was ready to special order one if necessary. Based on our latest conversation, I upgraded the "customer service" rating from "bad" to "good". I have already purchased another new vehicle, but I trade in once a year, so maybe next time I will try this place again.
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