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Audi Des Moines

4.8

58 Lifetime Reviews

5190 Merle Hay Road, Johnston, Iowa 50131
Open Now 9:00 AM - 8:00 PM Hours
Call (515) 251-5400

Top Reviewed Employees

Jeremy Crosser, Finance Manager, Audi Des Moines

Jeremy Crosser

Finance Manager
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Kiera Harris, Service Advisor, Audi Des Moines

Kiera Harris

Service Advisor
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Robert Bridges, Sales Professional, Audi Des Moines

Robert Bridges

Sales Professional
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Brent Caswell, Sales Professional, Audi Des Moines

Brent Caswell

Sales Professional
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.

Latest Reviews

November 30, 2016

"new car purchase"

- thggegegegegegeg

we bought a 2017 audi a4. the negotioation process, financing process and getting to know our new car was easy and quickly done. we are pleased with our new car

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November 11, 2016

"Audi Des Moines Customer Service Representatives "

- 2006 Audi A3

On November 7th 2016, Customer Service Representatives and Service Manager ignored customer with a 2006 Audi A3. Customer was scheduled to bring her Audi A3 in at 10 A.M. to remove rim to ascertain if bolt pattern was 5 x 112 or 5 x 110. A female customer service representative didn't understand bolt patterns and confused it with tire size. The Service Manager who was an older man was busy doing something else and ignored the 2006 Audi A3 owner. Service Manager showed no interest in assisting the Audi owner. The reality of Des Moines Audi's so-called Great Customer Service referenced by other Audi owners on this web site applies only to newer Audi's under warranty. Audi Des Moines does not care to service the older Audi. However; they want do want to sell or lease a new model. Dealerships like Audi Des Moines have only one mission: Sell Cars and service the Audi still under warranty...not assist owners with older models. Love Audi's. But will never buy on from Audi Des Moines. The 2006 Audi A3 owner was assisted by the Volkswagen Dealership next door. Those folks understand what Customer Service is all about. Audi Des Moines employees need to take lessons from them.

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November 05, 2016

"Excellent service and everyone ready to help."

- Adriver1031

From the minute I drive into the service center, till the time I drive away, everyone contributes to making my visit a positive and pleasant experience!

Read More

Featured Inventory

New 2015 Audi Q7, $58899

2015 Audi Q7

$58,899

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New 2016 Audi S5, $55990

2016 Audi S5

$55,990

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New 2017 Audi A4, $38016

2017 Audi A4

$38,016

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New 2017 Audi A4, $39091

2017 Audi A4

$39,091

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Photos & Amenities

  • After Hours Drop-Off
  • Cable TV
  • Customer Lounge Area
  • Free Coffee
  • Free Drinks
  • Free Loaner Cars
  • Free WiFi
  • Authorized Parts Store
  • Television
  • Vending Machines
  • After Hours Drop-Off
  • Authorized Accessories Store
  • Authorized Parts Store
  • Cable TV
  • Customer Lounge Area
  • Drive-In Service
  • Free Coffee
  • Free Drinks
  • Free Loaner Cars
  • Free WiFi
  • Instant Financing
  • Pet Friendly
  • Quick Lube
  • Shuttle Service
  • Television