Just returned from Power Chevy in Valencia. While the service advisor, Maria Lindsey, was helpful and professional, in the end the bill was outrageous.
We requested service only this morning and they fit us in - YooHoo. Our 2008 Suburban was long overdue for brakes. I left there without an estimate, but gave them a $25 gift card and a Power Chevrolet-provided mailer coupon for $99/axle for brake pads. Neither were used against our bill of $1191.50. You read that right, $1191.50 for pads all around, labor, turning the front rotors and replacing the rear rotors - therefore no labor for turning them.
The posted rate for replacing pads and turning rotors on the wall is $340 per axle (I have a pix), so the $99 was an awesome coupon. The service advisor informed me after the fact that the $99 was for pads that were not appropriate for my 2008 Suburban. The problem is Power Chevrolet sent us the coupon noting that it was for the Suburban - the only Chevy we own. Looks like false advertising to me.
I am no mechanic but we have had the pads replaced and the rotors turned by a local certified mechanic (G&M Auto Repair in Dec 2012). Price out the door? $589.69. With inflation and a $99 Power Chevrolet coupon in hand, I was expecting something along the same lines except for not turning the rear rotors and buying new ones instead. Also, Power Chevrolet's labor rate is $125 instead of ~$65 at the time, which should run $200-$300 more. Instead, Power Chevrolet is $600 more. How do you do bold, underline, flashing, twirling symbols here? Outrageous. By the way, the $1191.50 is AFTER graciously giving us a discount of $130.
If Power Chevrolet wants to make amends, they should honor the coupon. The total should come to approx ($99 x 2 - labor for turning rear rotors + cost for purchasing new rear rotors + labor necessary, accounting for the coupon). A price of $800 out the door would be ballpark. That is still expensive, but it is not outrageous.
I would not recommend going to Power Chevrolet for service, unless money is no object.