There is no reception desk, it is so weird, I encountered an incredibly rude female service technician who insulted me,I told her my car was literally breaking down and I felt lucky to have made it in, I even got an ONSTAR email that said go in NOW. She was so condescending, she told me she was too busy to help, then said ' come back some other time, ok, bye bye now...' BIT***!!!! I have been a Honda and Mercedes customer for many years, and now I know why. Next time she will hear it from me, as I am no quiet little thing. She had loose cigarettes all over her desk and was a disaster. Her cubicle was right next door to Manny. I left almost in tears, then got mad and walked into Manny's office, he saved me! So nice and helpful, He saved your business and some really bad social postings, you are lucky to have him!!!! He kept in contact with me, updated me to everything. Against his power, the part took a week to come in, ridiculous...I felt so bad... Manny, will you please come work at Honda, I have kept my Honda and they could use you, this Chevy agency is a waste of time for you! You are too talented to work with those morons. I scored this based on Manny alone, otherwise it would be a zero!!!!!!