BMW North Scottsdale

My 2010 550i was in for a persistent engine shudder. They asked to keep it over the weekend. They returned my car with 300 additional miles on it, dirty clothes in the back, filthy inside and out, and an emp asked to keep it over the weekend. They returned my car with 300 additional miles on it, dirty clothes in the back, filthy inside and out, and an empty gas tank...and the engine still shudders violently. BMW was aware of this problem before they sold the car to me it turns out, yet they failed to tell me about it. Now they say it is normal, it just needs to warm up. More

We have now purchased a total of 5 BMWs from North Scottsdale BMW -- two 5 series vehicles, an X5, Z4, and a 3 series -- over the past three + years. As one would guess, there have been some problems, Scottsdale BMW -- two 5 series vehicles, an X5, Z4, and a 3 series -- over the past three + years. As one would guess, there have been some problems, but I suspect no more than with any mechanical thing purchased these days. The important thing is that, in every case, our "front men," Scott Bilgo (our go-to sales guy) and Steve Backman (our service wizard) have always responded immediately to the issues, taken up the gauntlet, and followed through until the issue was resolved. There have been a few instances when we dealt with another member of the dealership staff initially for something, encountered a glitch, and then saw either Steve or Scott come in and take over or double check to be sure we are taken care of. As buying a car goes, it's typically not the most enjoyable endeavor. But Scott has actually made it fun and, at the least, not the nerve wracking encounter that is more typical. Jack Guthrie has also intervened when a situation has called for a decision "from above," and they have each been a pleasure to deal with. More

Great transaction. No pressure. Full of advice and provided valuable information to facilatate the buying decision. I would buy from them again and plan to use them for my a car for my wife. I don provided valuable information to facilatate the buying decision. I would buy from them again and plan to use them for my a car for my wife. I don't let her drive mine! Great people in the service group as well. More

This was my first BMW purchase and BMW buying experience. I highly recommend Peter Cramer and BMW North Scottsdale to anyone that is looking to buy a BMW. It was unlike any car dealership I have ever been to I highly recommend Peter Cramer and BMW North Scottsdale to anyone that is looking to buy a BMW. It was unlike any car dealership I have ever been to. No Sales Sharks hitting you as you walk through the dealership. Everyone was friendly and very helpfull. From the first phone call to ask about a BMW which I was interested in on the web site until I drove away in my new BMW. I was shocked not to be treated like other car dealership treat you with a lot of fast talking salesman that are just interested in making a deal at what ever low life sales tactic they can pull. Again everyone from the sales (Peter Cramer), parts (Dean), service (AJ), Finance (Frank) were outstanding in every way. I would and intend to go back to BMW of North Scottsdale for service and anything else which I need. More

Jeff Fischer is 5* -- I would recommend him to anyone needing service at this dealership. Initially brought my sedan in because the Certified Pre-Owned Warranty was almost up and I wanted the car looked needing service at this dealership. Initially brought my sedan in because the Certified Pre-Owned Warranty was almost up and I wanted the car looked over, plus the power-seats were not working properly; I knew that the drivers' side wasn't that is. Well, both seats were checked, cables were replaced on both and a loaner was provided for the time that I needed it during the service time! BIG plus!! Can't thank Jeff enough -- I will always ask for him :) Keep It Up!!! I mean I hate car problems as much as the next person, but it is nice to be able to work with an understanding Service Advisor -- Thanks More

I just purchased my second new BMW from BMW North Scottsdale since moving back to Scottsdale in late 2002. My daughter and her husband also purchased a new X3 in January there upon my recommendation Scottsdale since moving back to Scottsdale in late 2002. My daughter and her husband also purchased a new X3 in January there upon my recommendation. David Stinson handled all of these transactions and in each case, exceeded our expectations. Everyone at BMW North Scottsdale is fabulous, beginning with David during the sales process, to Kriston Newton, our Finance Manager and then on to Tony Nieto who handled the delivery of our new X5. The entire staff goes beyond providing customer service and satisfaction and they do it professionally! I recommend BMW North Scottsdale to everyone who is in the maret for a new automobile. More

I always have an easy time getting my car in to be serviced, or whatever is needed. Jeff always has a loaner car ready and available for me to use. Everyone in the service department is friendly and h serviced, or whatever is needed. Jeff always has a loaner car ready and available for me to use. Everyone in the service department is friendly and helpful. My car is always clean and ready when promised. Jeff always makes sure I am 100% satisfied, he is soooo accommodating. Jeff Fisher is a great service advisor!! More

A very pleasant experience. This is the second vehicle our family has purchased in the past year from this dealership. Professional, caring, highly competent individuals. Kudos to your maintenance depar our family has purchased in the past year from this dealership. Professional, caring, highly competent individuals. Kudos to your maintenance department as well. My service advisor, Michelle Hadley, does an excellent job and always exceeds my expectations. All dealerships should provide this level of customer service. More

Very great expereince. Scott was great. I had a less than great experince with "another" BMW dealer in the area but Scott stepped up and put no pressure on us and gave us a great deal. Everybody was helpful great experince with "another" BMW dealer in the area but Scott stepped up and put no pressure on us and gave us a great deal. Everybody was helpful and gave us all the info we needed about the car before we left. Dealership wa great to work with. GO SEE THEM! More

Last month I purchased my first BMW from this dealership, and the experience was the most amazing car buying experience I have ever had. The honesty, integrity and friendliness of the entire staff, from Pet and the experience was the most amazing car buying experience I have ever had. The honesty, integrity and friendliness of the entire staff, from Peter Cramer (my excellent salesperson) up through the Sales Management, Finance and Service teams were all beyond exceptional. I purchased a certified pre-owned vehicle, and can say without a doubt that I have never received this level of courtesy and respect ever before, even when I had puchased brand new vahicles in the past. This dealership understands what it means to earn a customers business. They've certainly earned mine as a lifelong customer and I can in clear conscience recommend them to ANY prospective buyer. Well done, BMW North Scottsdale, and thank you. More