BMW North Scottsdale

I recently purchased my fourth BMW at this dealership. The customer service has always been first class and it really shows they strive to be the best at what they do. I bought these four cars in a period The customer service has always been first class and it really shows they strive to be the best at what they do. I bought these four cars in a period of six years and I have only dealt with one salesperson! His name is Charlie Scott. If you are in the market for a new or used BMW at this dealership I strongly suggest you ask for him. He is extremely knowledgeable, courteous, and more important he values your business. All I can say is that my experience at BMW North Scottsdale has been outstanding four times in a row. As far as service is concerned, I only had one average experience with an advisor that no longer works there. He didn't seem to have the experience that the other advisors seem to have. Other than that, my experience with the service department has been very good and most of the work has been covered by the warranty. More

I had a 2004 BMW 325i that I took in for service (oil change, brakes needed replaced, battery replaced). We were leaving on vacation for 2 weeks so I wanted to take it in while it was still under warrant change, brakes needed replaced, battery replaced). We were leaving on vacation for 2 weeks so I wanted to take it in while it was still under warranty as the warranty was going to run out a few days before we were to get back. When I took it in, Ron, my service advisor told me that it would be a while to check it all out so I asked if I could have a loaner to get to work. He told me I couldnt have a loaner but could get a ride to the Hertz rental where I could pay for my own car. As if that didnt xxxx me off enough. Ron gave me a call a few hours later to say that the oil life says I had 700 miles left so they couldnt change it, the brakes were fine, along with the battery they tested. That was good news, so I thought. After we got back from vacation, 3 DAYS after our warranty ran out, the car would not start so I jumped it and took it in to BMW. I had them check it out and they quoted me over $200 bucks to change the battery. I thought that was just ridiculous considering I brought it in before we went on vacation. He then proceeded to tell me that my brakes needed replaced and so did my oil!!! All of which I had them check before we went on vacation while the car was still under warranty and all of which they told me was fine!!! He said it was going to cost around 3 grand to get it all fixed. They wanted over 300 bucks for an oil change! I was pissed so I had them jump my car and I went to batteries plus where I bought a battery for 100 bucks and put it in myself in 10 min. I then called the general manager of the dealership and complained. I got a call from the service manager about 5 min after I hung up with the general manager. He said to bring my car in and they would change the oil and do my brakes for free. The service at this place sucks and they just try to milk you for your money. Ron sucks and he only acts like he cares about you. I swore never to buy another BMW and I traded it in for a 2009 Mercedes C350 instead. More

I had been to the 2 other BMW stores in town and got a sales person that did not know the product and did not take the time to assist me the way I would expect of a BMW store. Then I met Scott Bilgo. He sales person that did not know the product and did not take the time to assist me the way I would expect of a BMW store. Then I met Scott Bilgo. He was genuine and sincere and took the time to answer all my questions. I did not feel pressured in any way. I ended up driving the 328i and fell in love with my dream car. The whole process was painless and hastle free. When I was signing my documents the finance person told me that Scott was one of the top client advisors in the nation. I can see why. If you want a BMW go see Scott at BMW North Scottsdale. The entire staff there is friendly and I finally felt appreciated as a customer. More

I brought my old bmw 325i in for a second opinion regarding service. I asked the employee who answered the phone how much a diagnostic was. The woman on the other end told me the diagnostic was fre regarding service. I asked the employee who answered the phone how much a diagnostic was. The woman on the other end told me the diagnostic was free and they will have a loaner car for me. I'm thinking "Great!" I made an appointment and brought my car in. The service person who wrote up the order, Logan, was rubbing his crotch back and forth along the desk while standing. (This made me feel uncomfortable and I probably should have left then.) I tell Logan I'm bringing the car in for a free diagnostic. He told me, "we pay our mechanics and we don't have free diagnostics." I told Logan what I was told when I initially phoned in...that didn't matter to Logan. Long story short, I got a loaner from the Hertz outfit behind the dealership which I had to pay for. When I picked the car up I spoke to a manager about the conflicting information I was given over the phone and from Logan about free diagnostics. The manager still charged me for the diagnostic but said he would follow up on it as they tape their phone calls. I did get a call back from the manager who confirmed I indeed was told the diagnostic was free. He also told me that they (BMW North Scottsdale) have taken the free diagnostic out of the script for their call center employees. I appreciated the follow up on the manager's part. I did not receive a refund on my diagnostic and I did not get a BMW loaner car. (At the time I was in the market for a new BMW.) Needless to say, bought a BMW, but not from this dealership. Didn't like the "bait and switch tactics" and service employee rubbing crotch while a customer was in front of him. Lastly, when I was on the floor looking at new cars no one even came over and said hello to me. Doesn't seem like they're too excited about selling cars. I want to br I pocalled this dealership brought my More