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BMW and Mazda of Crystal Lake
Crystal Lake, IL
609 Reviews
For nearly 30 years, we've been a family-owned and operated business – and it shows. Whether you work with our sales, service, or financial teams, you will experience unrivaled customer service every step of the way. Why? Because we strive for every customer to leave our dealership satisfied.
We offer free car-washes for as long as you own your vehicle, pick up and delivery service and a free shuttle.
We understand that the customer is our first priority and motivator. Every day we strive to make auto easy for you!
When you visit us, you’re sure to find what you’re looking for. In addition to our award-winning service department, our dealership offers a wide array of new, pre-owned, and certified pre-owned vehicle. We do our best to make sure you find the perfect fit.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 609 reviews
March 13, 2021
James was very professional, very thorough!!! Awesome experience!! I was in and out in a decent time. Awesome experience, I appreciate your hard work, Thanks! experience!! I was in and out in a decent time. Awesome experience, I appreciate your hard work, Thanks! More
by Bradley Brookins
March 11, 2021
Julian Dorado was very helpful and polite. He took the time to get to know us and our needs. We felt like fought for us to get a good deal, while maintaining a profitable deal for the dealership. The best time to get to know us and our needs. We felt like fought for us to get a good deal, while maintaining a profitable deal for the dealership. The best experience we had purchasing a vehicle. Outstanding service !!! Thank you ! More
by ish555
Employees Worked With
Other Employees :
Julian Dorado, Bill Black, Jim Marrie, Denise Duet
March 10, 2021
I so appreciated that the entire staff were more focused on understanding my needs before making a sell. They genuinely had my best interest in mind. And they delivered. on understanding my needs before making a sell. They genuinely had my best interest in mind. And they delivered. More
by Tvoss
Employees Worked With
March 08, 2021
Ralph was awesome to work with!! Super kind and patient letting me drive several cars. I never felt pressured and that Is important to me. letting me drive several cars. I never felt pressured and that Is important to me. More
by Barb
March 07, 2021
Bill was great. He was very knowledgeable on the 540i that we purchased. He went above and beyond getting our car polished and waxed before delivery. The whole process was pretty stress free from beginni that we purchased. He went above and beyond getting our car polished and waxed before delivery. The whole process was pretty stress free from beginning to end. More
by ramirez8684
Employees Worked With
Bill Black
March 07, 2021
My experience was amazing, Michelle and crew took the time to show me multiple vehicle options a and let ME choose the right car. I was treated like a VIP even though I bought a used and low cost vehicle time to show me multiple vehicle options a and let ME choose the right car. I was treated like a VIP even though I bought a used and low cost vehicle. I will continue to purchase vehicles at Anderson BMW. More
by Catiehyde
March 06, 2021
Impressed by the speedy service and how easy they made it to do everything by email, text and phone. We got everything done in basically one day. to do everything by email, text and phone. We got everything done in basically one day. More
by davecostello10
Employees Worked With
Julian Dorado
March 06, 2021
Great people to work with. Excellent value for the money. I would recommend them to my friends and family. Ralph is a excellent salesperson. Exceed my expectations. I would recommend them to my friends and family. Ralph is a excellent salesperson. Exceed my expectations. More
by Carl Richard Romero
Employees Worked With
Ralph Sidorowicz
March 02, 2021
Michelle is AMAZING!!! I recently purchased a certified used BMW from Crystal Lake BMW. From start to finish Michelle went out of her way to ensure every need was met and a fantastic experience! In additi used BMW from Crystal Lake BMW. From start to finish Michelle went out of her way to ensure every need was met and a fantastic experience! In addition, she personally followed up to ensure some small touch ups were taken care of within one week of purchase. THANK YOU, Michelle!!!! More
by Mmarsoobian
Employees Worked With
