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BMW and Mazda of Crystal Lake
Crystal Lake, IL
610 Reviews
Since 1983 we've been a family-owned and operated business – and it shows. Whether you work with our sales, service, or financial teams, you will experience unrivaled customer service every step of the way. Why? Because we strive for every customer to leave our dealership satisfied.
We offer free car-washes for as long as you own your vehicle, pick up and delivery service and a free shuttle.
We understand that the customer is our first priority and motivator. Every day we strive to make auto easy for you!
When you visit us, you’re sure to find what you’re looking for. In addition to our award-winning service department, our dealership offers a wide array of new, pre-owned, and certified pre-owned vehicle. We do our best to make sure you find the perfect fit.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 610 reviews
January 04, 2021
We purchased new BMW there. Great place and fantastic, very friendly service. Super professional from beginning to the end. Ralph was the best! Highly recommended ! very friendly service. Super professional from beginning to the end. Ralph was the best! Highly recommended ! More
by Radoslaw Chrupek
Employees Worked With
Julian Dorado, Ralph Sidorowicz
January 04, 2021
This is the second Mazda 3 I have bought from the dealer. Great experience!! Laid back, no pressure!! Looking forward to driving this car full I buy the next Mazda 3!! Great experience!! Laid back, no pressure!! Looking forward to driving this car full I buy the next Mazda 3!! More
by cichsales
Employees Worked With
Ralph Sidorowicz, Ralph Sidorowicz
January 04, 2021
I had problems with my 6 month old car so I wanted a new car, Crystal Lake Mazda was great to work with. I was torn between a Mazda and a BMW, in the end I got a Mazda CX-5 Signature, rated as most reliabl car, Crystal Lake Mazda was great to work with. I was torn between a Mazda and a BMW, in the end I got a Mazda CX-5 Signature, rated as most reliable, top of the list from Car and Driver. Fun to drive. It may not be quite up to BMW (I have a BMW car already) but it is so close and for a lot less money. It should cost a lot less in overall cost. My salesman was Ethan, he tirelessly looked at cars with me. The GM worked out a great price. Julian did the new car delivery on 1-2-21 and spent a lot of time and did an excellent job. 1st class dealership all the way. I highly recommend them! I drive an hour from home to shop here! More
by jwalton
Employees Worked With
Other Employees :
Ethan Vange, Julian Dorado, Denise Duet
December 22, 2020
Ralph Sidorowicz is the car salesman you WANT to deal with. He made every aspect of our car buying experience positive. He took the time to learn what we were looking for, answered all of our questions with. He made every aspect of our car buying experience positive. He took the time to learn what we were looking for, answered all of our questions and made sure the transaction was smooth start to finish. No pressure or overbearing sales pitch, just fantastic customer service. More
by Jeff A.
Employees Worked With
Ralph Sidorowicz
December 22, 2020
Our experience with Anderson BMW goes back many years. Their service has always been prompt and complete. Our latest experience was purchasing a new X3 BMW. With the help of salesperson Michelle Canova, t Their service has always been prompt and complete. Our latest experience was purchasing a new X3 BMW. With the help of salesperson Michelle Canova, the experience was superior. She was knowledgeable and courteous and made the entire transaction effortless for us. I heartily recommend her to anyone who is looking to buy a new BMW. More
by Rmangum410
December 20, 2020
Did not find a vehicle, yet I am certain we will with James' help. Patient/kind/realistic dealing with our 19 yr old. Thank you James' help. Patient/kind/realistic dealing with our 19 yr old. Thank you More
by Justlooking
Employees Worked With
December 18, 2020
Best experience purchasing anything in my 44 years. Everyone was exceptional. Found my car on Autotrader and contacted Leah who stayed in constant contact with me through the entire process. Jim went a Everyone was exceptional. Found my car on Autotrader and contacted Leah who stayed in constant contact with me through the entire process. Jim went above and beyond to be as patient and accommodating as possible. Ralph handled everything as a true professional salesman from the time I left my house to drive 365 miles to the dealership. He dropped off my rental and suggested a place to stay for the night. Heather was also very helpful any time I had questions. I have never had anyone or any place offer to hold a car for me without a nonrefundable deposit and they offered from the moment I showed interest without a second thought. I highly recommend them to anyone and I am not the kind of person who leaves reviews for anything or anyone. If I lived closer I would probably change professions just to be part of such a wonderful team. Thank you again. I hope to do buisiness with you all in the future for any of my or my families vehicle buying needs even though it was a 5 hour and 45 minute drive in the snow 1 way from Southern Illinois. I only wished I had brought my Jason Vorhees hockey mask to get a picture in my new ride. There's always next time. More
by NEF
Employees Worked With
Other Employees :
Jim Marrie, Ralph Sidorowicz
December 18, 2020
Once again, a great experience with BMW of Crystal Lake. Michelle and Heather are fantastic to work with and helped make things as easy as possible through the entire process. Delivery was great and Bill Michelle and Heather are fantastic to work with and helped make things as easy as possible through the entire process. Delivery was great and Bill did a terrific job making taking us through all of the features on our new BMW X3 M40i. More
by MarcnRachelG
December 14, 2020
Ralph and Denise exceeded our expectations with our recent purchase of a 2021 X1 BMW. Very transparent and personal. Because we had such a great experience we would definitely recommend them to anyone recent purchase of a 2021 X1 BMW. Very transparent and personal. Because we had such a great experience we would definitely recommend them to anyone looking to purchase a car! More
by r.vukmirjr
Employees Worked With
Denise Duet, Ralph Sidorowicz
December 07, 2020
DO NOT PURCHASE A VEHICLE FROM THIS DEALERSHIP! I purchased a new 2020 Mazda CX5, signed the contracts and went home with my new car. A little over a week later and the finance person calls to say th purchased a new 2020 Mazda CX5, signed the contracts and went home with my new car. A little over a week later and the finance person calls to say they made a mistake and I owe them $3,500 more dollars! There are many Mazda dealerships. More
by AliM
Employees Worked With
Julian Dorado, Jim Marrie, Denise Duet
