BMW of Albany

When buying my car the person in finance was very sexist and racist. Should have been a warning to just walk away but I special ordered it online. Now every time I drop it off for service they take over 6 h and racist. Should have been a warning to just walk away but I special ordered it online. Now every time I drop it off for service they take over 6 hours to do an oil change. When you ask at the start of the appointment a time frame they just lie and then won’t answer the phone when you’re asking where your car is because it’s been with them the whole work day. Brandon and Heather give absolutely atrocious service. I will never get a BMW again while living here to avoid dealing with this dealership. More

Warning! !!! warning!!!!This dealership sold my wife a car that was purchased in order to support our family and clearly failed the safety inspection with seat !!! warning!!!!This dealership sold my wife a car that was purchased in order to support our family and clearly failed the safety inspection with seatbelts not functioning and having major problems with the sensors. They are extremely nice and professional during the purchase process. Now they are nowhere to be found, and no help at all. What a nightmare!!!! More

Car delivered to meeting location over 1 hour late. Salesperson tried to cancel delivery after we have been on road 45 min, even though confirmed delivery day before. Upon purchase, “we owe form” indic Salesperson tried to cancel delivery after we have been on road 45 min, even though confirmed delivery day before. Upon purchase, “we owe form” indicated scratch treatment and touch up paint would be done before delivery. It was not! Car was not clean inside. Complained several times and sent email with pictures because we live 4 hours away. No response!!!! More

My recent service experience was VERY disappointing. Since August 1st I had been calling the service department to schedule a regular service. It wasn’t until the 29th did BMW finally pick up my car for Since August 1st I had been calling the service department to schedule a regular service. It wasn’t until the 29th did BMW finally pick up my car for service after several calls to check on my scheduled appointment. After the pick up, I never received communication on the status of my vehicle. Each day I had to call the dealership to check on my vehicle. I was told on several occasions that I would receive a loaner and never got one. I went an entire work week without a vehicle and poor communication. At this point it was nearing the end of the week and I still was calling to check on my vehicle. Victoria said that two guys were on their way to deliver my vehicle, however hours later she called saying that they aren’t able to. She then said she would bring my vehicle after hours and again led me on to think I would be receiving my vehicle and never did until the next day. Not only did I struggle with talking with her, but I also contacted the dealership twice to speak with the manager Gil, however he never returned my calls after the receptionist stated that she notified him of my call. Had they were just honest and communicated with me, all of this could have been avoided! Overall, this experience was the worst I have seen since I have been a customer of BMW for over four years! More

Outstanding customer service. I was surprised at how quickly they completed the service. Had my car in the service bay before I completed the paperwork. I have always had great service here and would re quickly they completed the service. Had my car in the service bay before I completed the paperwork. I have always had great service here and would recommend not only the service department but the sales department also! More

I am so happy to have Victoria as my Advisor.I will ALWAYS be GRATEFUL for the way she takes care of Me and my Car.VERY KNOWLEDGEABLE AND PROFESSIONAL.... EXTREMELY KIND!!!😃 ALWAYS be GRATEFUL for the way she takes care of Me and my Car.VERY KNOWLEDGEABLE AND PROFESSIONAL.... EXTREMELY KIND!!!😃 More

Victoria has very good communication skills and is efficient. Always goes the extra mile I am very loyal to Albany BMW because of my trust in Rob Roy and Victoria efficient. Always goes the extra mile I am very loyal to Albany BMW because of my trust in Rob Roy and Victoria More

Tory and Chris are soooo wonderful! My experience today has made me TOTALLY worry free about any problems with my car EVER! They know their jobs and are ALWAYS eager to assist me. Thank you for your awesom has made me TOTALLY worry free about any problems with my car EVER! They know their jobs and are ALWAYS eager to assist me. Thank you for your awesome customer service and for going the extra mile to ensure that things are done right!❤️😊 More

Tori is the best! She has always been very accommodating and it’s extremely refreshing to experience such excellent customer service in Albany, GA...she is definitely a KEEPER! and it’s extremely refreshing to experience such excellent customer service in Albany, GA...she is definitely a KEEPER! More

Tori is a Godsend! She was very emphatic and recognized my sensitivity; due to my mother’s transitioning! Thank God for Tori, Kay & Management & Services! my sensitivity; due to my mother’s transitioning! Thank God for Tori, Kay & Management & Services! More