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BMW of Ann Arbor

Ann Arbor, MI

4.5
354 Reviews

501 Auto Mall Drive

Ann Arbor, MI

48103

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Showing 354 reviews

December 08, 2025

Nice selection and info. Somewhat cramped interior . The sales team Mo was excellent . I heard they’re changing locations in the future, which would be ideal to get a larger More

by msturm16
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mo Beidoun, Raymond Borg
Dec 08, 2025 -

BMW of Ann Arbor responded

Hi, Thank you for the review. We are glad your time with us was a great experience. We hope to see you again here at BMW of Ann Arbor.

December 03, 2025

Great experience purchasing my M2; all online other than pickup; Beau Derek was very communicative which made everything easy More

by chip8872
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Beau Derek
Dec 03, 2025 -

BMW of Ann Arbor responded

Hi, Thank you for the review. We are glad your time with us was a great experience. We hope to see you again here at BMW of Ann Arbor.

December 02, 2025

Everything worked out great. Can't wait to see the new home when you move in. More

by gallagpj
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mo Beidoun, Raymond Borg, John Moyer
Dec 02, 2025 -

BMW of Ann Arbor responded

Hi, Thank you for the 5-star rating. We hope to see you again here at BMW of Ann Arbor.

November 29, 2025

They are always in the look out for great customer service and ways to save money while doing excellent work every time . More

by adam.dioguardi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dusty Harrison, Carol Leisure
Dec 02, 2025 -

BMW of Ann Arbor responded

Thank you for the review! We love to hear our team is always looking out for you here at BMW of Ann Arbor. See you next time!

November 21, 2025

Great service, friendly staff. Got us in before our scheduled time! We did not receive a promised video of work done or a condition report that we have received from a previous dea More

by emduling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neal Kotlarek
Nov 25, 2025 -

BMW of Ann Arbor responded

Hi, Thank you for the review. We are glad your time with us was a good experience. We will also connect with our team about your missed service.

November 03, 2025

Come to Ann Arbor BMW! ! Customer service, technicians and the overall environment is superb! Thanks BMW of Ann Arbor! More

by churc1ml
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dusty and Neal— always a pleasure to work with you both!, Carol Leisure, John Moyer
Nov 04, 2025 -

BMW of Ann Arbor responded

Hi, Thank you for the review. We are glad your time with us was a great experience. We hope to see you again here at BMW of Ann Arbor.

November 03, 2025

I had a great experience working with Alex on the purchase of a car. He was very knowledgable and communicative. I returned for a tutorial after taking ownership and he patiently walked me through t More

by annemari
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Upshur
Nov 04, 2025 -

BMW of Ann Arbor responded

Hi Annemari, Thank you for the review. We are glad your time with us was a great experience. We hope to see you again here at BMW of Ann Arbor.

October 10, 2025

Very comfortable working with all the staff I encountered during my visits to the dealership. The car was in immaculate condition and drives beautifully. More

by Jimmymac
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mo Beidoun, Raymond Borg
Oct 10, 2025 -

BMW of Ann Arbor responded

Hi Jimmy, Thank you for the review. We are glad your time with us was a good experience. We hope to see you again here at BMW of Ann Arbor.

October 09, 2025

The service team was very responsive and helpful with all my needs this time. Only reason they didn’t get 5 stars is because my visit before was horrible. So 1 good service doesn’t erase everything. I exp More

by akio_olving
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil was my service person. , Darin Locks
Oct 09, 2025 -

BMW of Ann Arbor responded

Hi Akio, We appreciate the review. We are glad your time with us was a quick experience. We hope to see you again here at BMW of Ann Arbor.

Oct 09, 2025 -

BMW of Ann Arbor responded

Hi Akio, We appreciate the review. We are glad your time with us was a quick experience. We hope to see you again here at BMW of Ann Arbor.

October 08, 2025

Great customer care delivered by the team. Always looking out for the customer’s best interest. More

by Stephenewing101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dusty Harrison
Oct 08, 2025 -

BMW of Ann Arbor responded

Hi Stephenewing101, Thank you for the review. We are glad your time with us was a great experience. We hope to see you again here at BMW of Ann Arbor.

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