BMW of Ann Arbor

Just received my 2024 X5. Billy Becker has been extremely helpful with helping us learn and use the navigation of the car. He is very patient, and extremely positive. So appr Billy Becker has been extremely helpful with helping us learn and use the navigation of the car. He is very patient, and extremely positive. So appreciate his help! More

Do not buy a car from this dealership. My husband and I bought a car with a "clean inspection" and within 2 months we had to put over $1,500 into it from repairs their "inspection" missed My husband and I bought a car with a "clean inspection" and within 2 months we had to put over $1,500 into it from repairs their "inspection" missed. Once confronted they made even more repairs included fixing brakes that they had supposedly just replaced but refused to reimburse the $1,500 worth of repair that had to be made. An outside mechanic that fixed the car told us that there was no way the car should have passed inspection. Everyone was very dismissive towards us and kept saying "they can't see into the future" even though the parts were so rusty that they snapped backing out of a parking spot. Save yourself and go to a different dealership. They are not to be trusted. More

Dusty Harrison is the best. He's so professional, extremely knowledgeable, and had an iron memory of individuals and their cars service of the past. He remembers my car records He's so professional, extremely knowledgeable, and had an iron memory of individuals and their cars service of the past. He remembers my car records even from the previous owner. I'd rate Dusty as my top 5% of all service reps that took care of my cars. I had experience with Toyota, Lexus, Honda in the area. Dusty by far is the most experienced. More

Dusty Harrison is the best. He's so professional, extremely knowledgeable, and had an iron memory of individuals and their cars service of the past. He remembers my car records He's so professional, extremely knowledgeable, and had an iron memory of individuals and their cars service of the past. He remembers my car records even from the previous owner. I'd rate Dusty as my top 5% of all service reps that took care of my cars. I had experience with Toyota, Lexus, Honda in the area. Dusty by far is the most experienced. More

BUYER BEWARE. Do not buy from this dealer if you want service after the sale. You try to schedule a service appt and nobody answers the phone in service (or even “ Do not buy from this dealer if you want service after the sale. You try to schedule a service appt and nobody answers the phone in service (or even “the operator”). You go to service appt and advisors sit behind windowed offices and ignore you standing there for 15min. But the biggest is their unethical practices. I’m a repeat BMW owner and they’ve told me I need new rear inner break pads within 20K miles twice now and REFUSED to look at my past BMW break replacement records to prove this is NOT normal for me (my driving). First set they said “soft break pads” caused premature wear. Now it’s my “driving style.” Never looking to see WHY this is happening to a car under full warranty. They treated me (a woman) like I was an idiot. I left in tears (never let them see you cry) and the service mgr couldn’t be bothered to leave his office when I demanded the corporate number (which he gave to my advisor without questioning if there was a problem with a customer requesting it). GO TO ERHART IN FARMINGTON (they’re looking into fixing this issue of possible calipers sticking). Or go to BMW OF TOLEDO (best car prices), or BMW of OKEMOS. They’ll come get your car and leave a loaner for service. JUST DO NOT GO TO BMW OF A2. THEY ARE CROOKS. More

I had a tremendous experience at BMW Ann Arbor. My Salesperson was William (Billy) Becker and he immediately made me feel comfortable when I visited the dealership which was for the first time. I My Salesperson was William (Billy) Becker and he immediately made me feel comfortable when I visited the dealership which was for the first time. I saw the car I wanted and Billy offered me a test drive straight away. The car was fantastic! It was an i4 edrive40 and it was obviously a well built car with great features and performance. I knew right away that this was the car I wanted and felt comfortable enough with Billy and the dealership to put a deposit on it that day. I have been driving the car for about a month now and it has been terrific. I wanted a high quality electric car and that is exactly what this is. Billy has followed up with me a number of times and definitely wants to insure my complete satisfaction. From the first day I visited the dealership and ever since my experiences have been great. Everyone is very friendly and keen on their insuring my needs are met and my questions answered. I highly recommend Billy Becker and BMW Ann Arbor! More

Tried to purchase almost 100K car, but the experience was no where close to pleasant. So in the end did not go through with the purchase. no where close to pleasant. So in the end did not go through with the purchase. More

Darin is without question one of the best in his profession that I have dealt with. I purchased my first BMW with him and his knowledge and ability to get to know his client are unparalleled. He a profession that I have dealt with. I purchased my first BMW with him and his knowledge and ability to get to know his client are unparalleled. He allows the vehicles to sell themselves and does not push or try to overtly close the deal. He’s someone that I want to deal with for future purchases. More