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88 Reviews of BMW of Ann Arbor - Service Center
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April 23, 2013
I somewhat recently brought in my 7 Series for maintenance and Dusty was my Service Advisor. He provided me with regular updates on my service, along with a detailed list/explanation of the neede maintenance and Dusty was my Service Advisor. He provided me with regular updates on my service, along with a detailed list/explanation of the needed repairs. Additionally, I planned on selling the car myself and he offered some great advice. I also had a 3 Series in for service and my experience with Dusty was very consistent with respect to my prior 7 Series visit. He even went the extra mile and personally buffed out a couple scratches for me. A couple years ago, prior to the new ownership, I had a less than desirable experience while attempting to buy a BMW at this dealership. My excellent experience with Dusty in Service brought me back to the dealership for another 3 Series purchase. It was his integrity and great customer service that prompted me to give the dealership another chance. I am also pleased to say this recent purchase was a great experience. More
by blue81
Employees Worked With
Helpful December 31, 2012
Bought a 2013 X3 2 weeks ago. It broke down on vacation in N MI. They have been unresponsive and not helpful in arranging pick up and delivery of loaner and getiing the vehicle to fix. This $50,000 vehic in N MI. They have been unresponsive and not helpful in arranging pick up and delivery of loaner and getiing the vehicle to fix. This $50,000 vehicle is lemon. Dealership is awful. Don't go here. More
by Kamobley
Employees Worked With
Larry, Marisa, Rob
August 08, 2012
Unfriendly would not describe it. The staff at this dealership needs to be trained in customer service, from the top down. From sales to service, you will not be treated as a valued customer....far fr dealership needs to be trained in customer service, from the top down. From sales to service, you will not be treated as a valued customer....far from it. You are more likely to be treated as a pain in the butt. They don't want to sell or service cars, simply make money. They are decent on pricing. If you can stand the arrogance and lack of courtesy, then you will get a good price, but forget service....there is none. More
by ozzysgrandma
June 11, 2012
took my car in for some repairs... They made time to fit me in and got the job done. Worked with Dustin, and he couldnt be better at his job... I'll be back me in and got the job done. Worked with Dustin, and he couldnt be better at his job... I'll be back More
by gregdavis1977
Employees Worked With
June 08, 2012
The service side of this dealership has been excellent. I recently had my car serviced and Kevin took care of everything I brought up and did a great job of explaining what was going on. Still under warra I recently had my car serviced and Kevin took care of everything I brought up and did a great job of explaining what was going on. Still under warranty so free is a hard price to beat. Just wanted to commend Kevin's stellar service. More
by mqpoland
June 07, 2012
Dusty Harrison and the folks at BMW of Ann Arbor made my service issue completely problem free. When I came in for my regular vehicle check, I pointed out that my TPM system was acting up. I told Dusty th service issue completely problem free. When I came in for my regular vehicle check, I pointed out that my TPM system was acting up. I told Dusty that, unless it's absolutely essential to the safe operation of the vehicle, I'd have to pass on getting it fixed or replaced that day. Dusty had the BMW of Ann Arbor mechanics look it over and it turned out that there was a wire that had loosened (on an '07 328i with almost 90k miles, that's not bad for the only thing I've needed repaired, too!) that needed to be replaced and the cost was FAR less than it could have been. I appreciate that kind of extra service and concern for their customer's costs. I gave the green light for the repair and it was ready within an hour. The service department at BMW of Ann Arbor have a great attitude and really made me feel like I was getting the best service possible at a competitive price. My vehicle runs great, got a clean bill of health, and left the shop clean and shiny! Thanks guys! More
by vrasnick
Employees Worked With
June 06, 2012
Ifound the entire staff to be courtious, professional looking, and knowlegable. The vehicle was returned cleaner than when I brought it in. Other service items were suggested but there was no high pressu looking, and knowlegable. The vehicle was returned cleaner than when I brought it in. Other service items were suggested but there was no high pressure. It was enjoyable. More
by tmsnow53
January 05, 2009
I used BMW of Ann Arbor for nearly 7 years, both for regular maintenance and repairs. The price, service and courtesy was second to none, in my opinion. The skill of the mechanics is a bit variable (som regular maintenance and repairs. The price, service and courtesy was second to none, in my opinion. The skill of the mechanics is a bit variable (some are excellent and some are just okay), but everyone in the service department aims to please. Compared to dealers I've used in Calfornia, New Jersey, Massachusetts, Ohio, Illinois, these are are the best. More
by gummifledge
Employees Worked With
service manager
