BMW of Arlington

BUYER BEWARE BMW Arlington I took my 2006 BMW 650I convertible to BMW Arlington for an oil change and to diagnose a problem with the GPS and a seat belt sensor. BMW Arlington I took my 2006 BMW 650I convertible to BMW Arlington for an oil change and to diagnose a problem with the GPS and a seat belt sensor. I spoke to Joshua Boller Service Consultant, this man was super nice and very helpful, an unbelievable employee. BMW Arlington had my car for 2 days, the service was done to my car and I was given several quotes for repair work for different things. One, I was informed that I had an oil leak from the front upper oil pan and given a $1750.00 quote to repair this leak. Another, I was given a $1400.00 quote to repair some wiring that had been “cut” I was told. I declined those repairs as it is an older car with more than 100,000 miles on it so I didn’t want to put that kind of money into it. I drove the car very little over the next few months, watching the oil level when I did use it. On 2/16/2017, a friend that owns an auto repair shop and I were talking and he said let’s put your BMW on the lift and see that oil leak. I took it to his shop and watched him lift the car. Under the car you could see oil spray down the center of the car and oil dripping from the front of the engine. He shined a flashlight up and you could clearly see the oil coming from the front of the valve covers, dripping down the engine. He said “That’s not an upper oil pan leak”. He took the car off of the lift and removed the air breather cover and clearly visible was oil coming from the front of the valve covers. He showed me where 3 bolts on each valve cover were loose and where a socket had knocked the dust from the bolts and all 6 bolts were loosened to allow oil to leak from the covers. He tightened these bolts and cleaned the oil from the engine and “Presto” NO MORE OIL LEAK. He also looked in the trunk, (Something I hadn’t done) and showed me where the wiring harness to the trunk lid had several wires cut. These were exposed and the rubber protection covers had been cut away and were lying in the trunk. All of the plastic rivets were removed and missing. All of the trunk interior covers were removed and hanging loose. NONE of this was that way when I took my car to BMW. I was so disturbed by what I had seen. My friend said it looked to him like the wiring and oil leak were done on purpose to cause the oil leak and run up the price at BMW. He suggested that I go to BMW and talk to the service manager because if someone that worked for him had done that he would want to know and he would fire them. On 02/17/2017, I went to BMW Arlington and walked in and talked to Joshua Boller. I had him look up the quotes and informed him of what had occurred and he assured me that he did not believe that anyone at BMW would have done that. I said that as a courtesy to the dealership I wanted to bring it to their attention. I DIDN’T WANT ANYTHING, I was disturbed by what I had seen for myself and felt that going there and informing them was a courtesy to them because they may have a problem and don’t know it. I didn’t want someone else to be a victim. Had I blindly authorized the work, it would have cost more than $4000.00. I asked him to get the service manager so I could talk to him and he did. I do not remember the man’s name when he introduced himself to me as the Service Manager, because he immediately gave me attitude. I relayed the story to him and he all but called me a liar, he even insisted “I’m not calling you a liar, but that didn’t happen here.” I told him NO ONE ELSE HAS BEEN IN THAT CAR EXCEPT BMW. He said even the suggestion of what I was saying was “repulsive”. I told him that I was just informing them to be alert because they may have a problem that they were not aware of. He was extremely curt and rude. Nothing like how I had been treated by ALL of the other employees at BMW that I had spoken to. He told me that he had looked up who had worked on my car and said HE is “One of my team leaders”, I do spot checks on all of my people and they do excellent work and no one would risk their “$100,000.00 job to do that, they all do excellent work”. I asked him to come to my car parked outside and I showed him inside the trunk where everything is disconnected and removed lying in the trunk and asked I asked him “Is this the kind of excellent work your team leader does?” He simply turned and walked away. I then left the dealership. I have never been treated like this before and was embarrassed that I had even involved Joshua Boller, he is an excellent employee. I believe he was embarrassed as well and I apologize to him here for even involving him. The service manager was arrogant, rude, condescending, and should be reprimanded. Had this man simply said thank you for the information and stated he would look into it they would still have a customer, but he didn’t. I have seen people with hundreds, even thousands of dollars in their pocket caught shoplifting, most of the time for minor items! Why would they do that? Who knows? If this service manager is so naïve to think that there is not a possibility that someone working there could have done this, then HE should be replaced. I am convinced after personally looking at the evidence and seeing what they tried to sell me in repairs that someone at BMW is doing something they shouldn’t be doing in service and repairs. Was the oil leak “created”? Were the wires cut there? Is this a “One person issue” or does it go deeper? I paid more than $500.00 for the diagnosis and feel like I was taken advantage of. I will never use BMW Arlington again and will provide my story and opinion to all that will listen. Don’t blindly accept huge repair bills, get a second opinion, it saved me thousands of dollars. I have posted this because I feel that everyone should be aware of ALL OF THE INFORMATION. BUYER BEWARE More

Love My 7 series Benjamin Song really took care of me, he got me through the process seamlessly. I got the vehicle I wanted at a great price without all the hassle. Benjamin Song really took care of me, he got me through the process seamlessly. I got the vehicle I wanted at a great price without all the hassle. More

On line purchase I bought a used car on-line at BMW of Arlington. I worked with salesman Scott Wallace and he was a pleasure to work with. He answered all of my questi I bought a used car on-line at BMW of Arlington. I worked with salesman Scott Wallace and he was a pleasure to work with. He answered all of my questions and was very attentive to my concerns. If he didn't know the answer to one of my questions he would always find the answer and call me back. When I received the car it was delivered on time and in immaculate condition. I would definitely recommend BMW of Arlington and also Scott Wallace. More

Long trip worthwhile. Benjamin Song my salesman went way beyond to get my deal done even after numerous changes on our part he kept after management for us. Benjamin Song my salesman went way beyond to get my deal done even after numerous changes on our part he kept after management for us. More

Professional Outstanding service provided by Thomas Bell in the selection of my 2016 535i. Thomas provided me with several sales options and after making my sele Outstanding service provided by Thomas Bell in the selection of my 2016 535i. Thomas provided me with several sales options and after making my selection and completing paper work. He was patient with my change of heart. Just before closing the deal I decided on another vehicle. He patiently shifted gears and placed me in my preferred vehicle without complaint. All without forced sales pressure and pushy alternatives. More

Easy, fast and professional. I've bought cars from Bonnie at BMW of Arlington the last few years. She's always responsive and knowledgeable. Also she's honest and sensitive to my I've bought cars from Bonnie at BMW of Arlington the last few years. She's always responsive and knowledgeable. Also she's honest and sensitive to my time. Overall, she's the best car salesperson I've dealt with. More

Great experience buying Benjamin Song went the extra mile in every aspect. It was definitely a 5 star experience. He gave a fair price and he even came to pick me up to my wo Benjamin Song went the extra mile in every aspect. It was definitely a 5 star experience. He gave a fair price and he even came to pick me up to my work More

Great service I always bring my 328i to get fix here, the service is outstanding with Antares Guy, he makes sure I leave understanding what repairs has been done to I always bring my 328i to get fix here, the service is outstanding with Antares Guy, he makes sure I leave understanding what repairs has been done to my car, and always accommodate me with the nearest appointment possible... definitely I recommend it. More

Horrible customer service experience I went to bmw/minnie of Arlington to buy some parts, i ran across an issue while getting a car wash, and damage was done to my vehicle..i spoke with s I went to bmw/minnie of Arlington to buy some parts, i ran across an issue while getting a car wash, and damage was done to my vehicle..i spoke with several people, and everyone was deferring. .i ended up speaking with Antares Guy in the service department. After going over everything all he did was told me what he wasnt gonna assist me with, questioning my integrity as a consumer, and he was rude..i couldnt believe the experience, especially after he told me , that he was a manager in service.. I left feeling very disrespected as a bmw customer...I cant believe this is the customer experience that this dealership has to offer......I tried to paraphrase. .if you more info..my email is theo.nash22@gmail.com More

Simpleverything cosmetic work It took three weeks to replace a decal which was under warranty. No loaner car was provided miscommunication between the service tech and the servic It took three weeks to replace a decal which was under warranty. No loaner car was provided miscommunication between the service tech and the service center. Awful More