BMW of Arlington

Horrible customer service experience I went to bmw/minnie of Arlington to buy some parts, i ran across an issue while getting a car wash, and damage was done to my vehicle..i spoke with s I went to bmw/minnie of Arlington to buy some parts, i ran across an issue while getting a car wash, and damage was done to my vehicle..i spoke with several people, and everyone was deferring. .i ended up speaking with Antares Guy in the service department. After going over everything all he did was told me what he wasnt gonna assist me with, questioning my integrity as a consumer, and he was rude..i couldnt believe the experience, especially after he told me , that he was a manager in service.. I left feeling very disrespected as a bmw customer...I cant believe this is the customer experience that this dealership has to offer......I tried to paraphrase. .if you more info..my email is theo.nash22@gmail.com More

Simpleverything cosmetic work It took three weeks to replace a decal which was under warranty. No loaner car was provided miscommunication between the service tech and the servic It took three weeks to replace a decal which was under warranty. No loaner car was provided miscommunication between the service tech and the service center. Awful More

Beautiful Car and Awesome Salesman (Thomas Hayden) Arrived at BMW of Arlington at 6:10 tonight and was greeted by Mr. Thomas Hayden in used cars. Thomas showed us several convertibles before I settled Arrived at BMW of Arlington at 6:10 tonight and was greeted by Mr. Thomas Hayden in used cars. Thomas showed us several convertibles before I settled on my beautiful white 335i. Even though we arrived after the dealership had "officially" closed, Thomas never made us feel rushed. If you are ever in the market for a BMW, go see Thomas Hayden at BMW of Arlington. He will work hard for you !! Thanks Thomas More

awesome!! Gerald was awesome in helping my friend buy a used car. Being a college student from out of state was hard, but everyone at the dealership was extreme Gerald was awesome in helping my friend buy a used car. Being a college student from out of state was hard, but everyone at the dealership was extremely accommodating and helpful and made sure that we had the best experience possible More

Professor of BMW's who goes the Extra Mile! I recently had and issue with my 2013 535i and dropped it off at Dealer on Sunday. Service rep called notified me of situation on Dealership under c I recently had and issue with my 2013 535i and dropped it off at Dealer on Sunday. Service rep called notified me of situation on Dealership under construction could be small delay. Long story short after couple of days needed update my rep had made it known he was going to Houston for training. After couple of days not update I called John Alexander the person who has been there for me for years and he had recently sold me this car at end of lease. He dove in head first got me some answers and got service rep to keep me posted while my regular service advisor was out of town. Later in week John Alexander called me back to follow-up that I was being taken care of. Can't say that I was surprised over the years he has trained my daughter on operation of her car even though it wasn't purchased thru him. John is the reason I'm still at BMW of Arlington. Thanks for listening. More

Great service! John Alexander was awesome, super friendly and very helpful and patient taking his time to show me how everything worked. This is my 2nd BMW that I ha John Alexander was awesome, super friendly and very helpful and patient taking his time to show me how everything worked. This is my 2nd BMW that I have leased from him and I will continue to do business with him and will refer anyone I know to him! More

Outstanding professionalism!!! Great experience purchasing an used vehicle. Thomas Hayden was very professional, friendly, and accommodating. Mr. Hayden arrived at the airport on Great experience purchasing an used vehicle. Thomas Hayden was very professional, friendly, and accommodating. Mr. Hayden arrived at the airport on time and even offered lunch. I got a great used vehicle at a fair price free of any pressure. I recommend BMW/Mini of Arlington and especially see Thomas Hayden. Great guy!!! More

John Alexander, excellent salesman John Alexander made our purchase of a new car really less stressful for me, taking all the time needed to help make my choice and the extras I needed John Alexander made our purchase of a new car really less stressful for me, taking all the time needed to help make my choice and the extras I needed ( age 82 yrs. love those safety features!) If I need a future car, I will contact John. More

Great Sales Experience with Bryan Baker If you are looking for a great deal on a BMW call Bryan 214-918-3369. He even has his on assistant to help through the whole process. Great all around If you are looking for a great deal on a BMW call Bryan 214-918-3369. He even has his on assistant to help through the whole process. Great all around experience. More

Great Service BMW of Arlington did a great job setting us up in our new car. We had a minor issue with it when we took delivery and they made all the arrangements t BMW of Arlington did a great job setting us up in our new car. We had a minor issue with it when we took delivery and they made all the arrangements too get it taken care of including valet service to pick up the car and have it taken care of. They even rushed it back to us when we needed it to head out of town for the weekend. The team really looks out for you. More