BMW of Bridgewater

Thank you BMW of Bridgewater We were almost to go for a Lexus RX350. On the way back home we stopped by this dealer and took a test drive for an X3 with Aubrey. Both my wife and m We were almost to go for a Lexus RX350. On the way back home we stopped by this dealer and took a test drive for an X3 with Aubrey. Both my wife and me changed our minds and decided that this is the new car we want. Aubrey make the purchase very smooth and the price we got was very good. Thanks again for the professionalism that made this our best car purchase experience. Also thanks to Martin for going through the features of the new car with us. More

Efficient and Customers are put first I had a great experience purchasing a pre-owned 750 at Bridgewater BMW. I have a busy work schedule and the sales team worked around my needs. They w I had a great experience purchasing a pre-owned 750 at Bridgewater BMW. I have a busy work schedule and the sales team worked around my needs. They were extremely responsive and "above board" with everythig, They arranged on time pick ups when I was without my car being traded. They offered fair price for my trade. Most impresively, my sales rep was very tech savy and we were able to keep our discussions going with emails and texts even when I couldn't be there in person. The financing team was also very helpful in disclosing all the key financial terms and other vehicle protection services clearly. I would strongly recommend this dealership for anyone in the market for a BMW. More

bad service , cheated, very rude service manager I just wanted to bring to your attention the bad service I received from BMW of Bridgewater and on being charged $1757 and the loss of not having a c I just wanted to bring to your attention the bad service I received from BMW of Bridgewater and on being charged $1757 and the loss of not having a car for over a month. On 10/13/2014 my car would not start in the garage. I called BMW of Bridgewater and the rep told me to have the car towed there. I called BMW roadside assistance and got the car towed to BMW of Bridgewater. I was taking to a rep called Chad and he said he would give me a call on what the problem was. No call on the day I towed the car or next day. I called Chad the next day evening, he said they are still checking the car and will get back to me. No call on the 15th, I call Chad again and he says the engine was flooded and the thermostat needed to be changed and I can come and pick up the car as they cleared the flooded engine.(See attached report from 10/15) The car was at BMW of Bridgewater for 3 days. I pick up the car that evening, car runs fine the next day. On 10/17/2014 the car stalled again in my garage. I call again BMW roadside assistance, they say a tow company should be there in a couple hours, waited, called again to BMW roadside assistance, they say a tow company should be there in a couple hours, waited again, I waited for 10 hours for a tow truck and as it was end of the day all the reps from BMW of Bridgewater were gone for the day, plus I lost a day of work as I was waiting for the tow truck for the whole day. The car was towed on 10/17/2014 evening. After about a week the rep from BMW Bridgewater, Mo said the diagnosis was there was diesel coolant in the car. I said how could diesel coolant get in the car, I do not know where to put diesel coolant and I am not that stupid to buy diesel coolant and pour in a petrol car. He said the cost would be $3800, I said I have always serviced the car at BMW Bridgewater from the day this dealership has opened and I have paid for a maintenance program with BMW, so why do I to pay. He calls me back in a few days and says BMW did a courtesy and will charge me only $1680. By now the car was at BMW Bridgewater for 21 days, so a total of 24 days we did not have a car, I just wanted to get my car back. I paid and picked up the car on 11/06/2014. I was never offered a loaner car for these 24 days. On 11/14/14 I called BMW Bridgewater and spoke to Lori, who said she would talk to Michael Yates the service manager. Did not hear from Mr. Yates. And then we went on our long vacation trip for thanksgiving, the heat in the car stops working, so no heat for the family for five days in the car. We come back home and I called Mr. Yates and left him a message to call me back as there was no heat in the car. He called me back on 12/02, I explained all that happened to my car, he said what has happened I cannot do anything but drop off the car and we can get the heat fixed. I dropped off the car and the next day, Mo from BMW Bridgewater calls and says the radiator has a leak and needs to be replaced. My major concerns are : How come the car was not diagnosed there was diesel coolant the first time I dropped off the car on 10/13? Mo said the car cannot run if had diesel coolant, so how did the car run for two days with diesel coolant, 10/15 and 10/16? Why did I have to penalized for faulty workmanship or diagnosis and pay $1,757? Why was I not offered a courtesy loaner car and why did this diagnosis and repair take 24 days? An apology letter from BMW roadside assistance for wasting one whole day, will not get me back my vacation day The service manager Michael Yates , who said I really do not care for your complaint and I do not care what you do and hangs up on me We always get a survey from BMW when we have a service, this time I did not get one and I am sending this email to let BMW know how badly I was treated and cheated of $1757 for no fault of mine More

Customer Service at its best. From start to finish Anthony Catena and his staff at BMW of Bridgewater made it an easy decision to join the BMW of Bridgewater family when I leased m From start to finish Anthony Catena and his staff at BMW of Bridgewater made it an easy decision to join the BMW of Bridgewater family when I leased my 2015 535i Xdrive. More

Purchased BMW Gran Turismo I would like to commend the BMW dealership for the professionalism and expertise they presented. All the questions that I had were answered or explai I would like to commend the BMW dealership for the professionalism and expertise they presented. All the questions that I had were answered or explained thoroughly. Justin my salesman was a great professional. Mike was also very great! Every time that I call there, everyone is so, so nice, it truly makes one feel special. Thank you very much!! More

Excellent from start to finish. Great job done by everyone at the dealership. A clean showroom, friendly staff and above all they got me in car I wanted. From meeting Anthony on my Great job done by everyone at the dealership. A clean showroom, friendly staff and above all they got me in car I wanted. From meeting Anthony on my first day there to signing off on the car and picking it up, everything went smoothly and I drove out of there very satisfied indeed. Will definitely be back there in the future. More

Very positive experience with friendly, knowledgable people I worked with Bill in coming to terms on the purchase of the car and Martin reviewed all of the options in the car with me. Bill made the process for I worked with Bill in coming to terms on the purchase of the car and Martin reviewed all of the options in the car with me. Bill made the process for easy and friendly. He gave me a fair price and was very good about following up to any questions I had. Martin took me through all the options in the car and spent as much time as I needed to understand. Very patient and very knowledgable about the car. Good attitude. Very personable. More

Excellent experience from start to finish Easiest car buying experience I have ever experienced. From start to finish the process was completely hassle free and efficient. Furthermore, the sal Easiest car buying experience I have ever experienced. From start to finish the process was completely hassle free and efficient. Furthermore, the sales advisor that assisted me, Peter Solazzo, was friendly and courteous throughout and it was apparent that he genuinely cared about the satisfaction of his clients. I can honestly say that overall, this was an excellent car buying experience and the first I have ever experienced that did not leave a bad taste in my mouth. I would recommend this dealership to anyone. More

I received top notch service at Bridgewater BMW Bill Chludzinski was extremely attentive and helpful through the entire process. Bill was prepared, knowledgeable and a pleasure to work with. I wou Bill Chludzinski was extremely attentive and helpful through the entire process. Bill was prepared, knowledgeable and a pleasure to work with. I would definitely work with Bill and Bridgewater for my future purchases. More

Family Environment My husband and I walked into Bridgewater BMW on Friday evening and met with David Wagoner, a client advisor at the dealership. Dave took a significant My husband and I walked into Bridgewater BMW on Friday evening and met with David Wagoner, a client advisor at the dealership. Dave took a significant amount of time discussing our car buying options and was upfront and honest about the vehicles we were considering. From the start my husband and I felt right at home. Dave made sure to give us all the information we needed to make a decision. He allowed us to test drive the vehicle and also went to great lengths to answer questions. On Friday night we were not sure what we wanted to do, so Dave took a deposit on the car we were considering and allowed us the night to think it through. By Saturday morning we knew exactly what we wanted and Dave was there to help us through the process and paperwork. Monday afternoon we picked up our first BMW, a 328d xdrive sedan! Dave really played a major role in making sure we arrived at a fair price that we were comfortable with. In addition to that I found the Genius Bar consultant, Martin, to be wonderful. He went over every nook and cranny (inside and out). He must have spent at least an hour with us, answering questions and making sure we were comfortable driving the car off the lot. One of the managers, Ozzy Mamoor introduced himself and thanked us profusely for our business. He welcomed us into the BMW family and I truly felt like he meant it. We look forward to many more dealings with BMW Bridgewater. Thank you for such a positive experience! More