BMW of Bridgewater - Service Center

The employees mention above were very courteous and attentive to my needs. Chad was honest and didn't try to sell me something I didn't need. Sean was very pleasant and efficient. Lori was also very attentive to my needs. Chad was honest and didn't try to sell me something I didn't need. Sean was very pleasant and efficient. Lori was also very kind and went out of her way to get me a brochure for the X1. Everyone was smiling and I left smiling. Customer service seems to be lost in today's world but not at BMW of Bridgewater. BTW - I came in to order a $17 part. More

My overall experience with BMW of Bridgewater could not have been any better. Chad Renninger provided me with service that went well above and beyond anything I've experienced at any other dealership. He w have been any better. Chad Renninger provided me with service that went well above and beyond anything I've experienced at any other dealership. He was polite, knowledgeable, extremely professional and above all else honest. I would and will recommend BMW of Bridgewater to both friends and family thanks to my excellent experience with both Chad and the dealership as a whole. Thanks to members of your staff like Chad I will continue to support BMW and can guarantee that my next vehicle purchase will be from BMW of Bridgewater. Joseph Cahill More

It is a pleasure to bring my car to Bridgewater BMW. In particular, Chad Renninger in the service department is as professional and friendly as can be. They follow up with update phone calls and cheerfully particular, Chad Renninger in the service department is as professional and friendly as can be. They follow up with update phone calls and cheerfully provide a loaner car. When I am ready to buy a new car, I will be considering another BMW, not so much for the brand (which is excellent in of itself), but moreso because of this dealership and the ownership experience they provide. More

Although I have always felt I was appropriately cared for as a customer in the last 2 years I have had 2 issues that proved this dealership as stellar. The most recent was a car accident. After being struck as a customer in the last 2 years I have had 2 issues that proved this dealership as stellar. The most recent was a car accident. After being struck yet uninjured I called the dealership for advice. They FIRST consoled me, then offered advice on every question I had. In fact their advice was spot-on. I have been with this brand and dealership for 3 years now and will stay because EVERY time I have interacted, it has at the least met my expectations. More

The best advice is to question anything and everything you are told. The short version is that I brought in my 2011 335i, with 17k miles, as it was vibrating at high speeds. Diagnois and recommendation: you are told. The short version is that I brought in my 2011 335i, with 17k miles, as it was vibrating at high speeds. Diagnois and recommendation: Replace 3 damaged rims. Must have been potholes they tell me. Cost: $1,500 + I was shocked and did not authorize the replacement. I went online and researched. Unfortunately this problem is quite commmon, especially with the run flat tires (avoid these at all costs!!!) However, I spoke with 3 different foreign car specialists, who all gave me virtually the same information. 9 times out of 10, the rims can be repaired, at a cost of $125 per rim. I called BMW, told them what I had learned. I was then told that they have a wheel guy who comes in and can do this type of work, and how convenient, he would be there the following day. Next day they called and said they could do the work for $160 a rim. I asked if they would match the quote I had for $125 a rim, and they agreed. So how does this job go from $1,500+ to $375? Am I wrong to assume they would have taken my rims, refurbished them and sold them at a handsome profit, while taking my $1,500 at the same time? When I asked the advisor why she didn't tell me about the repair option she said they don't repair rims. Huh? But they can arrange it? Not only that, but the wheels were filthy, and she told me it was because they washed the car before they did the work! Huh? They don't have any cleaning rags? Unprofessional, and no conscience whatsoever. They just can't compare on any level to Honda, Lexus or Porsche. More