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BMW of Chattanooga - Service Center

Chattanooga, TN

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24 Reviews

24 Reviews of BMW of Chattanooga - Service Center

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October 01, 2022

Joke of a dealer. Bought a cpo and hassled into pay thousands for their prepaid service contract to “save” 30% on service for next 3 years. At first oil change 5k whi More

by Rlm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No clue
Oct 08, 2022 -

BMW of Chattanooga responded

We're disappointed to hear of the negative experience you had at our location. Please reach out to us at (423) 381-6419 when you can so we can address this situation directly. Thank you and have a great day.

October 24, 2020

Wes Miller to the rescue! We are a family traveling from Knoxville to Birmingham when our service light came on. Wes gave us quick and efficient service. The Williams family thanks you! More

by rndzeta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wes Miller
October 02, 2020

We were headed from Atlanta to Chattanooga and the car started showing low coolant. We stopped in the Chattanooga bmw service dept and Wes Miller filled us up quickly and got us on our way with no charge! More

by Apeppers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wes Miller
June 15, 2018

Worst Finance Manager Ever This dealership is a JOKE Their manager hangs up the phone in their customer!! They do not want to help anyone not buying a car from them. More

by BMWCHATT SUCKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sam Gilbreath
February 02, 2018

Service The service and demeanor of staff is unforgettable because it is slow and they suck. They are not friendly and do not try to address service concerns More

by Monique b
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ronald Archey
August 06, 2017

Service RE: After service check analysis of BMW of Chattanooga August 2017 I wanted to connect with you More

by kpf5678
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eddie
June 04, 2017

Absolutely Terrible. Took my car in with a service issue, was charged hundreds of dollars for diagnosis at the end of which I was left with an "I don't know." Took it to a More

by Mvp1994
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ronald Archey
Jun 06, 2017 -

BMW of Chattanooga responded

Michael we are sorry to see your negative review and look forward to trying to make you happy. Unfortunately, your vehicle was taken from us before properly diagnosing your vehicle by our certified BMW technicians. We'd like to extend to you a complimentary inspection and detail to allow for continued enjoyment with your BMW. We look forward to taking care of your vehicle for you.

March 25, 2017

Price Gouge Brought in my car for an oil change and the "Service Engine Soon" light was on. Was charged $272 for the oil and for them to read the light. Then was More

by rj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Honeycutt
February 01, 2017

Unprofessional nightmare I was on my way to a wedding when my engine light came on. Stop in to the BMW of Chattanooga March of last year. The gentleman that was helping me ge More

by Paradise89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Otis the GM & Trent Conrad
Feb 08, 2017 -

BMW of Chattanooga responded

Paradise89, I look forward to a speedy resolution to your situation. Please contact me immediately at 423-894-5660 in order to expedite the closure of this situation. I sincerely apologize that you have had a negative experience with our Center. Thank you - Otis, GM of Chattanooga.

January 09, 2017

Nothing but Difficulties I am not one to write reviews but given my experience here I feel it necessary to share. I bought a 3 year old car from here and within the 5 months o More

by EricB33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ray Karnes, Daniel Wittum, Justin(unsure of last name in service)
Feb 08, 2017 -

BMW of Chattanooga responded

EricB33, I apologize that your experience in service department has been less than desirable. You have correctly stated that buying a BMW affords certain levels of convenience and customer service. I am regretful that you did not receive this. If you change your mind and decide to bring your car back, please contact me first at 423-894-5660 so that I can ensure your next experience is in line with your expectations. Otis - GM of BMW of Chattanooga

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