BMW of Cincinnati North

Great service, but slower than expected I’ve only had our new BMW car about a year, so i’ve only had to use their service department a few times. The people who staff the service areas are I’ve only had our new BMW car about a year, so i’ve only had to use their service department a few times. The people who staff the service areas are always great, with positive attitude, respectful, explain service in detail, and take time to answer any questions you may have. They are a great service culture! My only complaint is that every time I have been there the actual work far exceeds the time they quoted. Having an appt does not make any difference as they always seem to be backed up. As a result, they have compensated with giving me a loaner car while they keep my car to get the work complete, but it is hard to plan your schedule when their quoted work times are not accurate. Last time they said 3-4 hours needed for a repair and after 4 hours they told me the work hadn’t started yet. This has happened each time i’ve Been there, even for just an oil change. Not sure if this is just my luck but I now assume everything will take 3-4 times longer than quoted. However they have a great team who treats you well and the work completed is always done right, so we will continue to go here. More

Outstanding Team was great from the moment I left my car for service to the time I picked up the next day. Friendly and very helpful. Team was great from the moment I left my car for service to the time I picked up the next day. Friendly and very helpful. More

Service and Environment excellence I was very please with the efficiency of dropping my vehicle off without an appointment (I always call before though!) and the speed of inspection. I was very please with the efficiency of dropping my vehicle off without an appointment (I always call before though!) and the speed of inspection. Service was busy when I arrived and a new service advisor was in line for the next client. Don Johnson wrote up my RO as this service advisor was busy, then it went to her per process. Later Don took over as my advisor due to the convoluted nature of my repair and my particularities. This was acceptable and welcomed. I was please with my service, the condition of my car upon delivery, and the General Manager of the dealership (Who has a foreign name, says it very fast as if your suppose to pick up on what it actually is the first time he says it...) and Don Johnson’s willingness to work with me on a just out of warranty issue. Only thing I was displeased with: While my vehicle was in for repair, in various stages of completion, I received three (3) emails requesting that I schedule my next appointment. Felt like that was a little much. More

Quick, Easy, Friendly Staff The entire service department is quite possibly the most friendly & personable group I've ever worked with. Ryan and his team make this an easy, and e The entire service department is quite possibly the most friendly & personable group I've ever worked with. Ryan and his team make this an easy, and even pleasant experience. Fixing a car is never fun, but if you have to, take your BMW to these guys. They rock. More

Detailed and complete!!! Each visit they access my car and let me know if there are any concerns. I let them know what I am concerned about and they address my requests. I g Each visit they access my car and let me know if there are any concerns. I let them know what I am concerned about and they address my requests. I go out of my way to to service and buy at Jake Sweeney becasue they take care of you!!! More

Best BMW dealer by far! I received great sales and technical adviser support when i bought my 18 340i. The experience was fun, professional and very easy. Highly recommend Cl I received great sales and technical adviser support when i bought my 18 340i. The experience was fun, professional and very easy. Highly recommend Clay from sales and Aatir from client advisement. These two know the BMW product they are selling and know who their customers are. I've bought new cars from many different manufactures and none of them even come close to matching what i experienced at Cincinnati North! More

Fantastic customer service What a fantastic experience buying a vehicle. Attentive, responsive and efficient! This was by far my best experience purchasing from a dealership a What a fantastic experience buying a vehicle. Attentive, responsive and efficient! This was by far my best experience purchasing from a dealership and well worth the drive. More

Great experience! I recently bought a used M5 from Jason Maudlin - overall it was a great experience. Very nice and down to earth (but professional) sales associate. Th I recently bought a used M5 from Jason Maudlin - overall it was a great experience. Very nice and down to earth (but professional) sales associate. There was no pressure to buy whatsoever and he made the entire process super easy. Couldn’t be happier with my experience. Both him and Qasim Shirazi went above and beyond what I had expected when purchasing a car. I would definitely recommend both of them to anyone interesting in buying a BMW. Thanks guys! More