BMW of Cincinnati North

Buying up against a wall ! I was not looking for a new car or specifically a BMW. At a very inopportune time, my car needed to be replaced. After hours of searching , and severa I was not looking for a new car or specifically a BMW. At a very inopportune time, my car needed to be replaced. After hours of searching , and several dealerships later I arrived at BMW cincy north. I could not have been more pleased with Jason's knowledge and non pushy professionalism. He delivered everything promised and I felt like a priority even though I was purchasing pre owned. The finance team was also great and fast to work with. And I love my new car! More

Great Car Buy Experience with Amazing Sale Manager Jason I normally don't review , but the kind of service and car buying experience I had it with Jason and this location was mind blowing . He was very patie I normally don't review , but the kind of service and car buying experience I had it with Jason and this location was mind blowing . He was very patient and and proactive and wanted to make sure I but something what I like instead him being typical sales guy . He went above and beyond to meet my expectation. Its very welcoming place and I will highly recommend this dealership and specially Jason. More

Great Experience from Start to Finish! For a first time car buyer, I had a great overall experience. I value the honesty, respect, and time that was given to me during my experience. I felt For a first time car buyer, I had a great overall experience. I value the honesty, respect, and time that was given to me during my experience. I felt comfortable, and not rushed in any way, and that is very important to me. More

Great Experience! The lease was ending on my BMW 328 and I was interested in driving a different type of vehicle. Brad answered all of my questions about the X2 and off The lease was ending on my BMW 328 and I was interested in driving a different type of vehicle. Brad answered all of my questions about the X2 and offered an extended test drive to make sure I was comfortable in the vehicle. The extra time in the car and details he provided were helpful in my decision to lease it. Brad made the entire process quick and easy. We were able to negotiate a price that I felt was fair and far better than the competitor. I'd definitely go back to see Brad and would recommend him to my family and friends. More

Great service, great cars, would recommend to anyone Had a great experience, Qasim, Jeff and the rest of the BMW team gave me exceptional service. Honest, nice people with quality vehicles to choose from Had a great experience, Qasim, Jeff and the rest of the BMW team gave me exceptional service. Honest, nice people with quality vehicles to choose from. Would recommend to anyone. Thanks guys! More

Wonderful Q was the BEST Salesman I’ve run into in years of buying, polite, informative and persistent. He knew what I wanted and, had it so he kept on me. Glad Q was the BEST Salesman I’ve run into in years of buying, polite, informative and persistent. He knew what I wanted and, had it so he kept on me. Glad he did, both got what we wanted, he got a sale and, I got my dream car. He is the best and, therefore, became friends after. We both think alike. I can only thank him for being persistant on this deal. I would highly recommend him to future buyer’s! You won’t be disappointed, trust me! Just now waiting for my new car to be delivered by transport. Q bent over backwards to make sure everything was perfect, right down to new batteries in both remotes. What more can I say but, he’s your new CAR guy! More

Worst financial department Be aware! Never purchase any service packages or warranties from this dealership. They charge tax for everything. BMW extended warranties, schedule ma Be aware! Never purchase any service packages or warranties from this dealership. They charge tax for everything. BMW extended warranties, schedule maintenance coverage and wheels and tire coverages are not taxable in every BMW dealership I researched. Even w customer service endorsed this truth. Sales department is good but without going through financials your deal is not complete. Therefore I recommend to stay away from these cheating finance department and any purchases. They collect your money under the mask of tax and pocketing it. Be careful! Don’t get fooled with their words and promises. I can only recommend one good person there. Clay Moorhead. No one. More

Above & Beyond Customer Service I couldn’t be more impressed with BMW of Cincinnati. I began by emailing Qasim, after seeing a car listed online; I wanted to review the features o I couldn’t be more impressed with BMW of Cincinnati. I began by emailing Qasim, after seeing a car listed online; I wanted to review the features online were accurate (they were). He even sent me a few pictures of the car, since they weren’t available on the website. Then Qasim introduced me to Jason, who sold the car originally (I bought CPO). Jason assured me that the car was well-maintained and even offered to FaceTime with me, since I live out of state. After the FaceTime, I planned to see the car in person and likely purchase. However, we received ice and snow overnight and I wasn’t able to make my trip (and also had travel scheduled for multiple weeks after). This is where Jason shined - he drove the car to meet me, brought the purchase paperwork / financing, and we closed the deal on my kitchen counter. This is far-and-away the best service I’ve ever received and never expected things to be so seamless. More

Poor service I bought my car in February 18 and the day I brought it home it started to have a terrible miss. I took the car back to them and they told me it was a I bought my car in February 18 and the day I brought it home it started to have a terrible miss. I took the car back to them and they told me it was a bad ignition coil. I already knew this but wanted and expected them to fix it since I just drove it off the lot. They called back with a $1,200 quote to replace all the coils saying if one is bad the rest will probably go out soon. I argued that they should cover the cost because again I just drove it off the lot. I got no immediate answer but when they called back they had agreed to replace the coil. Fast forward 6 months I had the same miss as previously stated. I purchased 6 Bosch coils on amazon for $150 and replace them in less than an hour. I knew which coil they replaced because I have a scan tool and their invoice. They replaced the original bad coil with an ac delco piece of crap at the bmw dealership. The fact that they tried to charge me $1200 for something that should have been taken care of before the purchase is pathetic enough but $1200 for such an easy job is completely out of line. Then they don’t even use Bmw recommended replacement??? I will never trust Bmw northern Cincinnati with my car again. Their service prices are rediculous and the service is horrible. More

Nothing but positive I have had only positive experiences with the dealership, but specifically with Chris (sales). He is very customer-oriented, accommodating, and made t I have had only positive experiences with the dealership, but specifically with Chris (sales). He is very customer-oriented, accommodating, and made the process of buying a car both easy and enjoyable. More