BMW of Darien

Joe is very courteous and knows the BMWs well - something that has been a mixed experience for me through the years with different dealerships. You give him the symptom and he immediately gives you a prelimi that has been a mixed experience for me through the years with different dealerships. You give him the symptom and he immediately gives you a preliminary diagnoses and the approximate costs. He is proactive about keeping you informed of the work and is patient when explaining the work (a problem I typically have when you deal with inexperienced service advisors). While fixing your car here is an expensive proposition (as with all BMW showrooms), Joe makes sure that you understand the nature of the work in detail. I will continue to do business with them as long as I am dealing with Joe. One issue I do have with the dealership is that they never wash the car after repairs unless you ask them to. This is no fault of Joe, but the dealer in general whenever I have taken it there. You get an very uncomfortable feeling when you have spent over $2K in repairs and get into a dirty car. Overall, I would recommend this dealer as long as I am dealing with a person of Joe's caliber. More

BMW of Darien service is the best on the east coast. They are always friendly helpful and very conscious of the consumers time. They are even helpful when you don't have an appointment. are always friendly helpful and very conscious of the consumers time. They are even helpful when you don't have an appointment. More

Unprofessional customer service. I spoke with Brad - Unprofessional customer service. I spoke with Brad - service appointment coordinator. He promptly returned the call after I had left him a voice Unprofessional customer service. I spoke with Brad - service appointment coordinator. He promptly returned the call after I had left him a voice mail. But I wish he had not. ...That was the most unpleasant conversation of my week. Brad's manner to speak to a customer is bordering outright rude and has a distinctive flair of smart-xxx behavior. He sounded like he was making me a favor talking to me, and he was distinctly passive aggressive and showing me attitude when I asked him things that weren't clear to me from his explanations. I hope not to have to speak to that person again, and that all other employees of the dealership are different. More

Mike Kesterlian was a pleasure to deal with, he was very quick to get back to me when a question was needed to be answered via email. He's a top notch sales associate and made my decision to buy from BMW of quick to get back to me when a question was needed to be answered via email. He's a top notch sales associate and made my decision to buy from BMW of Darien an easy one. More

Jill Brown is extremely responsive, courteous and efficient. I never have to wait too long for an answer as to why my car needs repair and she is very good at explaining maintenance problems in a way efficient. I never have to wait too long for an answer as to why my car needs repair and she is very good at explaining maintenance problems in a way that is easy to understand. (This way I understand exactly what I am paying for!) I can always depend on Jill to see that my car is serviced swiftly and effectively. And she is super nice. More

Don did a great job getting us the car we wanted ahead of schedule and at a reasonable price. He also was very responsive to all our questions and concerns. schedule and at a reasonable price. He also was very responsive to all our questions and concerns. More

Trevor Martin is an assett to BMW of Darien. We had a few bumps with service after the purchase of our used car and he took care of everything and kept us in the loop. He went above and beyond for us an few bumps with service after the purchase of our used car and he took care of everything and kept us in the loop. He went above and beyond for us and has made us comfortable with our purchase and our continued dealings with BMW of Darien as they "did the right thing" when it was necessary. We love our car and are 100% confident when we call Trevor to make our service appointments that he will make sure the job is done as it should be. More

Barbara is a true asset to the dealership. She is very customer focused, knowledgeable about BMW's products and services courteous and professional. I just bought my 6th BMW and not only would I even thi customer focused, knowledgeable about BMW's products and services courteous and professional. I just bought my 6th BMW and not only would I even think of going to another dealership, I would not use any other sales person. Barbara knows how I like to work and my preferences with cars and is very responsive to my needs. She is a pleasure to deal with and I have recommended her to a number of other friends and colleagues who feel the same about her. More

I called late on a Thursday afternoon and Joe was able to accomodate me early on Friday morning. He arranged for a shop foreman to take a drive with me to see what the issue with my car was. The problem was accomodate me early on Friday morning. He arranged for a shop foreman to take a drive with me to see what the issue with my car was. The problem was diagnosed, the car taken into the shop, I was given a ride to my office and four hours later the car was done. I doubt that anyone can ask for more than that. Outstanding group at BMW of Darien. Friendly and courteous and always willing to help. Thank you. More

barbara monick is a wonderful sales person. very professional. knows all about the various models. can deliver on time without any glitches. works great deals. she is far above the usual car sales professional. knows all about the various models. can deliver on time without any glitches. works great deals. she is far above the usual car sales person. we have purchased 6 bmws from this dealer and the last 5 were from barbara. whatever barbara is selling we will be buying! upon delivery she takes her time and makes sure we understand how everything works. we have always had a positive experience with barbara. More