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BMW of Gainesville - Service Center

Gainesville, FL

4.8
392 Reviews
Call Service Center (352) 376-4511

392 Reviews of BMW of Gainesville - Service Center

Sort by
April 26, 2024

Fast and effective response to an acute problem. Staff were uniformly helpful and responsive throughout. More

by doncaton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

BMW of Gainesville responded

Thank you for your kind review! We're delighted that our team provided fast and helpful assistance. We are glad to have met your expectations.

Helpful
April 25, 2024

very nice service and dealership had a good experience, I love my 320i and thank you for your flexibility in the price ! More

by NINA.SPEARS89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Beyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2024 -

BMW of Gainesville responded

Thank you for your kind words! We're delighted to hear that you had a great experience at our dealership and that you're loving your 320i. We always strive to provide excellent service and flexibility to our customers. If you need anything else, don't hesitate to reach out. Enjoy your new BMW!

Helpful
April 24, 2024

Excellent honest help and service. Work performed met and exceeded expectations. Also provided options that were easy to understand and accurate. More

by TGIROTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2024 -

BMW of Gainesville responded

Thank you for sharing your positive experience with us! We're delighted our team provided you with excellent, honest help and service. It's great to know that the work performed exceeded your expectations. We appreciate your feedback and look forward to serving you again!

Helpful
April 22, 2024

JD was very helpful and kept me informed as to the progress of my repairs. More

by driscdj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD Busby
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2024 -

BMW of Gainesville responded

Thank you for sharing your experience with JD! We're happy he provided helpful and informative service throughout your repair process. Our team strives to keep our customers well-informed and satisfied, and we're glad JD could deliver on that promise for you.

Helpful
April 19, 2024

I was very satisfied as usual with my service experience and assistance received from JD. More

by TPHANSEN1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD Busby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Gallant
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

BMW of Gainesville responded

Thank you for sharing your positive feedback! We're glad JD provided you with exceptional service and assistance. We'll pass along your kind words to JD and the team. We look forward to serving you again in the future!

Helpful
April 17, 2024

Jose is amazing! He has the best customer service skills. He kept in communication while also coordinating the repair with my insurance company. More

by jbreedon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2024 -

BMW of Gainesville responded

Thank you so much for your kind words! We're happy Jose provided exceptional customer service. We pride ourselves on our team's ability to keep our customers informed and comfortable throughout the repair process. We'll pass along your compliments to Jose and look forward to serving you again.

Helpful
April 17, 2024

The entire team was excellent, highly recommend service at BMW Gainesville to my friends and family More

by ATYSON8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD Busby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2024 -

BMW of Gainesville responded

Thank you for your kind words! We're thrilled to hear that you had an excellent experience with our team at BMW Gainesville. Recommendations to friends and family are the highest compliment we could receive. We look forward to welcoming you back and providing exceptional service in the future.

Helpful
April 11, 2024

They put a capital S in service, competitive rates and extremely courteous. I was treated as a guest not just a customer, thanks to Andy Camacho for making this visit enjoyable. More

by Hnep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 11, 2024 -

BMW of Gainesville responded

Thank you for your glowing review! We're happy your experience at our dealership was nothing short of exceptional. Providing top-notch service and ensuring our customers feel valued is our top priority. Andy is truly an asset to our team, and we will pass along your kind words to him. We look forward to welcoming you back in the future!

Helpful
April 09, 2024

Excellent service from the BMW of Gainesville staff, highly recommend. JD is a A+ adviser More

by mrjoed40
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD Busby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 10, 2024 -

BMW of Gainesville responded

Thank you for your glowing review! We're thrilled you had a positive experience with our BMW of Gainesville staff. JD is indeed an exceptional advisor, and we're happy to have him on our team. Your recommendation means a lot to us, and we look forward to serving you again in the future. If you need anything else, feel free to reach out!

Helpful
April 08, 2024

Dave Hepler in service is a pleasure to work with regarding our vehicles. He is always going above and beyond when he is able and more than willing to meet our needs. We appreciate that type of atten More

by Scottbarispe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2024 -

Scottbarispe responded

Thank you team BMW Gainesville!!!!!

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