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BMW of Gainesville - Service Center

Gainesville, FL

4.8
387 Reviews
Call Service Center (352) 376-4511

387 Reviews of BMW of Gainesville - Service Center

Sort by
May 01, 2024

I had to return my vehicle to get a problem taken care of that wasn’t handled or finished after having 35/36 thousand dollars repairs done at your place. Andy did a super job getting this done for me. It is More

by pineridgega
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andy Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2024 -

BMW of Gainesville responded

Thank you for taking the time to share your feedback with us. We're sorry to hear about the inconvenience you experienced after having repairs done. We're glad to hear that Andy was able to assist you and get the problem taken care of. We truly appreciate your kind words about Andy and will pass them along. If you have any further concerns or need assistance, please don't hesitate to contact our service director, Todd Bartley, directly at tbartley@gettel.com.

Helpful
April 30, 2024

Excellent service at BMW! I highly recommend working with Andy. He is amazing and very friendly! More

by AM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2024 -

BMW of Gainesville responded

Thank you for your kind words! We're thrilled to hear about your positive experience with Andy and our team at BMW. We strive to provide exceptional service and are delighted to know that we've met your expectations. Your recommendation means a lot to us, and we look forward to welcoming you back!

Helpful
April 28, 2024

After a major fail and horrible experience at a previous dealership to fix my BMW, I called Gainesville BMW, made an appointment for the next morning to meet with my service advisor JD. After a short wait More

by asl_lanier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD Busby
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

BMW of Gainesville responded

Thank you for sharing your experience with us! We're happy JD and our team could provide the service and care you deserve. It's our priority to ensure our customers are well taken care of, and we're thrilled your car was fixed promptly and efficiently. Thank you for choosing us!

Helpful
April 27, 2024

JD and Ashley helped me and i appreciate their kindness and they got me a loaner in just a few days notice. More

by TiresRexpensive
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD Busby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Gallant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 29, 2024 -

BMW of Gainesville responded

Thank you for your kind words! JD and Ashley are dedicated to providing exceptional service, and we're thrilled to hear they assisted you promptly and with kindness. We're glad we could accommodate you. Thank you for choosing BMW of Gainesville!

Helpful
April 27, 2024

Great, friendly and professional service. I don't need to say anything more. Thank you BMW. More

by frost.jessica.r
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Beyer
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Apr 29, 2024 -

BMW of Gainesville responded

Thank you for your kind words! We're thrilled to hear you had a great experience with us. We look forward to serving you again!

Helpful
April 26, 2024

Fast and effective response to an acute problem. Staff were uniformly helpful and responsive throughout. More

by doncaton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

BMW of Gainesville responded

Thank you for your kind review! We're delighted that our team provided fast and helpful assistance. We are glad to have met your expectations.

Helpful
April 25, 2024

very nice service and dealership had a good experience, I love my 320i and thank you for your flexibility in the price ! More

by NINA.SPEARS89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Beyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 25, 2024 -

BMW of Gainesville responded

Thank you for your kind words! We're delighted to hear that you had a great experience at our dealership and that you're loving your 320i. We always strive to provide excellent service and flexibility to our customers. If you need anything else, don't hesitate to reach out. Enjoy your new BMW!

Helpful
April 24, 2024

Excellent honest help and service. Work performed met and exceeded expectations. Also provided options that were easy to understand and accurate. More

by TGIROTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 25, 2024 -

BMW of Gainesville responded

Thank you for sharing your positive experience with us! We're delighted our team provided you with excellent, honest help and service. It's great to know that the work performed exceeded your expectations. We appreciate your feedback and look forward to serving you again!

Helpful
April 22, 2024

JD was very helpful and kept me informed as to the progress of my repairs. More

by driscdj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD Busby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 23, 2024 -

BMW of Gainesville responded

Thank you for sharing your experience with JD! We're happy he provided helpful and informative service throughout your repair process. Our team strives to keep our customers well-informed and satisfied, and we're glad JD could deliver on that promise for you.

Helpful
April 19, 2024

I was very satisfied as usual with my service experience and assistance received from JD. More

by TPHANSEN1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD Busby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Gallant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 22, 2024 -

BMW of Gainesville responded

Thank you for sharing your positive feedback! We're glad JD provided you with exceptional service and assistance. We'll pass along your kind words to JD and the team. We look forward to serving you again in the future!

Helpful
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