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BMW of Gainesville - Service Center

Gainesville, FL

4.8
398 Reviews
Call Service Center (352) 376-4511

398 Reviews of BMW of Gainesville - Service Center

Sort by
April 05, 2022

Dave always provides the best customer service. It’s always a pleasure working with him. More

by sandy.banks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 06, 2022 -

BMW of Gainesville responded

We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day!

Helpful
April 01, 2022

Great service and good communication. Provided a rental car while my car was getting fixed More

by jpt2006
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JD Busby
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 04, 2022 -

BMW of Gainesville responded

Thank you so much for sharing your experience with BMW of Gainesville. Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We look forward to serving you for many years to come!

Helpful
March 31, 2022

Friendly, prompt and efficient. Carlos welcomed me and made the experience smooth and painless. Couldn’t be better. More

by MSOPONIS
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Carlos Morales
Report | Print
Mar 31, 2022 -

BMW of Gainesville responded

Thank you so much! It fills us with pride to know that our service is valued by our community. We strive to be the best we can be every day.

Helpful
March 31, 2022

The team are very cordial and always consider your comfort if you wait at the dealership. More

by LLKKMOM1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Morales, Keely Whitmer
Report | Print
Mar 31, 2022 -

BMW of Gainesville responded

We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day!

Helpful
March 31, 2022

Dave Helpler is the BEST Custom Service advisor around. He makes BMW successful by his dedication and hard work. More

by cmmrobinson
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
David Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 31, 2022 -

BMW of Gainesville responded

We’re so happy to hear you had a great experience with Dave at BMW of Gainesville. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.

Helpful
March 30, 2022

Very easy to deal with. We were on our way to Wisconsin from Florida. Got us in right away and out in very reasonable time. We were very pleased. They even drove us down the More

by j.mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JD Busby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 31, 2022 -

BMW of Gainesville responded

Thank you for taking the time to write about your experience. Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We hope to serve you again soon!

Helpful
March 28, 2022

Very helpful! I was traveling through the state and needed service. They were able to fit me in late on a Saturday afternoon. So very nice! More

by SLEMKE0
Friendliness
Recommend Dealer
Yes
Employees Worked With
JD Busby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 29, 2022 -

BMW of Gainesville responded

Thank you so much for this review! It fills us with pride to know that our service is valued by our community. We strive to be the best we can be every day.

Helpful
March 27, 2022

The initial review I wrote was out of frustration. And sone confusion on both my part and the dealers This dealer has actually been great over the years I’ve dealt with them. Great service both in More

by NEEDLEMAN_MARK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JD Busby
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Vought
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Butler, Carlos Morales, Carlos Morales, Leandro Claros, Todd Bartley, Keely Whitmer, Dennis Jones
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Helpful
March 25, 2022

Dave has always been terrific to work with, we would recommend him very highly!!! ❤️ He is great!! More

by Lori
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 28, 2022 -

BMW of Gainesville responded

We appreciate you taking the time to let us know about your experience! If there's anything else we can help you with, please let us know.

Helpful
March 22, 2022

They repaired my vehicle in advance, it only took two days to repair. Such a rare trait in these days. More

by Yz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Morales, Todd Bartley, Keely Whitmer
Report | Print
Mar 23, 2022 -

BMW of Gainesville responded

It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you.

Helpful
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