BMW of Monterey

Roel Vela was exactly what you would want in a customer service rep. He made sure to get my car done as fast as possible and was a pleasure to talk to. He has a great sense of Humor and checked up on me mu service rep. He made sure to get my car done as fast as possible and was a pleasure to talk to. He has a great sense of Humor and checked up on me mutiple times while I was waiting. I feel confident that he would be able to help me with any problem that I have in a professional and timely matter. More

Prior experience. I leased a vehicle from this dealership before and had a completely great experience with all facets of the deal. That is why I travelled 140 miles from the Central Valley to do dealership before and had a completely great experience with all facets of the deal. That is why I travelled 140 miles from the Central Valley to do business with this dealership again. I will continue to recommend this dealership to all who are interested in an excellent experience and deal. Well worth the drive. And of course I'm doing it in a BMW, which just makes it that much better. More

After locating my car online I contacted the dealership directly. The salesman assigned to me was courteous from the get-go and promptly returned calls as well as helped provide information about this veh directly. The salesman assigned to me was courteous from the get-go and promptly returned calls as well as helped provide information about this vehicle. I traveled over 150 Miles to the dealership to buy this vehicle and would do it again. More

I enjoyed working with Terrie, very low pressure, good sense of humor and thoughful. She is a good asset to Monterey BMW and if I owned the dearlership, I'd probably put her on the floor in addition to ca sense of humor and thoughful. She is a good asset to Monterey BMW and if I owned the dearlership, I'd probably put her on the floor in addition to carrying on with internet sales. All in all, it was a good experience buying in Monterey and I felt that the price was at least competitive with some of the larger Bay area dealerships. More

Roel Bob and Chris are excellent in their customer service they provide full explanations,promptness on getting work done well and people on their way. They are extremely knowledgeable and considerate service they provide full explanations,promptness on getting work done well and people on their way. They are extremely knowledgeable and considerate. They provide shuttles and loaner cars which is a great convenience. More

Service was excellent! Did not feel pressured to purchase a vehicle. This was our first BMW purchase and being that we were treated so well, it won't be our last. I would recommend this dealer. V purchase a vehicle. This was our first BMW purchase and being that we were treated so well, it won't be our last. I would recommend this dealer. Very helpful and willing to answer any questions you may have! More

I walked into BMW on Sunday afternoon meeting Walter Irish. I let him know we were interested in trading in a BMW M3 for a small suv. He reccomended the X3 (we need small- moving to Korea). Monday mor Irish. I let him know we were interested in trading in a BMW M3 for a small suv. He reccomended the X3 (we need small- moving to Korea). Monday morning we dropped off the M3 for apprassal, Monday night we test drove an X3 and made the trade. Walter Irish- stayed over 2 hours past closing time to do all the paperwork. We drove home with our new "used" X3. BMW Monterey has since detailed it and ordered us new floor mats. Walter has worked above and beyond to expediate things for us as we prep the car to send it overseas. We are so VERY pleased with the service. I was sad and hard for my husband to give up his M3 but we know we will not be dissapointed with another BMW. THANK YOU to Walter, Scott, Chris and James in Finance for all staying late and helping a military couple who are on a very short timeline to get things accomplished. More

This is the 2nd car I have purchased from BMW of Monterey. Their staff are all very friendly and professional, and their prices are fair. Both of my purchases were handled by Walter Irish and he did Monterey. Their staff are all very friendly and professional, and their prices are fair. Both of my purchases were handled by Walter Irish and he did a wonderful job on each occasion. I have also used the service department at the dealership and they do an outstanding job as well. I would highly recommend this dealership to anyone in the market for a new BMW or other used vehicle. I also strongly recommend the service department. More

This dealership is great! The customer service especially in the Parts and Service Department are top notch. I had a great experience, and it has improved my thoughts on the car buying experience especially in the Parts and Service Department are top notch. I had a great experience, and it has improved my thoughts on the car buying experience. I only wish I had done a little more research on the car pricing for the vehicle I purchased, I think I could have gotten an even better deal...if I had more knowledge. I went in to buy a certain car(which I had done a lot of research on) and ended up leaving with a different car in which I had only done a little research on. More

Purchased my new vehicle from this dealer and was pleased with everything from the order process through the final delivery. I was treated with the utmost respect, which is always a concern when you are a w with everything from the order process through the final delivery. I was treated with the utmost respect, which is always a concern when you are a woman buying a car. James worked with me on the financing without selling me anything I didn't need. Bob Thomas delivered the vehicle and explained the functions without condescension. The general manager, Paul Giovino, checked in several times to make sure that the process was completely non confrontational. More