BMW of Murray

I made an online appointment to have two lightbulbs replaced (for $350 by the way). An hour after arriving, they told me that yes, those two light bulbs need to be replaced, but they did not have one o replaced (for $350 by the way). An hour after arriving, they told me that yes, those two light bulbs need to be replaced, but they did not have one of them. Since my online appointment request identified what bulbs I needed, I would have expected them to make sure the requested bulbs were in stock. They charge a 3% credit card surcharge. When I said I would bring a check, they said they don't accept personal checks. To avoid the surcharge, one must pay with cash or debit card. It seems like nickel and diming me for services that are already high priced. They do have a nice waiting room. More

Avoid servicing your vehicle here at all costs! After taking my vehicle in for service I spoke to the service MANAGER Dave Hansen, who lives up to every stereotype you can imagine. He suggested I After taking my vehicle in for service I spoke to the service MANAGER Dave Hansen, who lives up to every stereotype you can imagine. He suggested I pay for services that were latter verified to be completely unnecessary and was also extremely rude to both my wife and I, on two separate occasions. This is our 4th bmw and we will never buy or service a vehicle at this location again. More

Purchased our BMW 4 series there 6 years ago with full cash payment there but they put BMW North of America Bank as lien holder so we can't get our title when we're about to trade in this car. The same th cash payment there but they put BMW North of America Bank as lien holder so we can't get our title when we're about to trade in this car. The same thing happened to A LOT OF BMW buyers from the same dealership. It must be a scam there. Check the reviews for BMW North of America Bank in Utah. People spent months getting a statement of release of their car titles with fully paid-off. If you're going to buy cars from this dealership, make sure they have you titles clear and no other scams!!!! More

working with Ryan on the purchase of my 4th 7 series. Very professional, knowledgeable and quick to follow up. Very professional, knowledgeable and quick to follow up. More

Very helpful, sent videos and information about the vehicle I liked. We didn't buy this car for other reasons. vehicle I liked. We didn't buy this car for other reasons. More

Terrible support on a 1. 5 year old Toyota Prius Prime. It had no operator manual or charge cable. This is a complicated auto and the manual have been nice but the charge cabl 5 year old Toyota Prius Prime. It had no operator manual or charge cable. This is a complicated auto and the manual have been nice but the charge cable is very important. The used car manager told me he would charge it up and detail it. He never charged it. I have called multiple times and gone in to see them but absolutely no response. This is a case of once we have sold it to you, you are on your own. I would not recommend this dealership to anyone. I have talked to others that feel the same way about their service. They contacted me and corrected the issues that I had so I feel that I can give them a better review. More

Disappointment doesn’t even begin to summarize my experience with the BMW dealership in Murray, Utah. The customer service when purchasing a BMW X5 was horrid. The deal was finalized, parties agreed experience with the BMW dealership in Murray, Utah. The customer service when purchasing a BMW X5 was horrid. The deal was finalized, parties agreed on all conditions and a deposit made! Instead of finalizing the paperwork and completing the sale transaction, l was told they decided to prioritize and sell this car to an employee because they wanted it over giving it to a customer that has already solidified the purchase. This was a horrible customer experience as this was a car I’ve been on the hunt for over a year, not a cheap purchase. Not sure if they disregarded me because of my accent and thought they could shuffle this to an employee without hesitation but I’ve never had such a disappointing experience. How can a company stop the transaction with a customer just because an employee wanted it? First time I found my dream car and was willing to do anything to get it and was dismissed and set aside. Spend time and prepping financials for this purchase. I do regret every second spend with BMW and have been left with a horrible feeling and taste in my mouth. This company has no right to take pride on their customer service as they do not value their customer in the least bit. More

This marks my fourth BMW purchase from a dealership in my lifetime, and regrettably, this experience has been by far the worst interaction with a dealer of them all. On the same day, I acquired a slightly my lifetime, and regrettably, this experience has been by far the worst interaction with a dealer of them all. On the same day, I acquired a slightly used BMW car from Murray BMW in Utah, driving it at night straight to my garage. The following day, my wife took a look at the car and as she was getting in she noticed a small crack in the mirror's turn signal, though the light still functioned. I promptly contacted the dealer and the salesperson that day after the purchase. It emerged that not only was there a small crack in the light but there was also damaged to the plastic bracket inside the mirror housing, which holds the light in place, an issue not visible from the outside. ( they failed to tell me about the inside crack I found out after taking it to another auto service place that was recommended by a friend) As the dealer refused to take any responsibility. The cost to replace the light and the light housing components exceeded $750, but my frustration extends beyond the monetary aspect, focusing instead on the deception and the unwillingness to make things right once the real reason regarding profit margin was revealed. After numerous attempts, involving multiple departments and a slew of incorrect statements, the salesperson claimed they couldn't address the turn signal issue due to insufficient profit margins on the sale. Frankly, I found this truth astonishing. Having run my own company with many employees for over two decades and interacted with thousands of customers, I can assert that my treatment was unprofessional and the reason a company does not act should not be about their own profit margin! One might as well consider purchasing a car from an online ad, as there, one expects minimal to no service and professional courtesy once the paperwork is signed. I've also spoken to another individual who purchased a new M3 BMW from the same Murray dealership, and he shared a similar sentiment about their poor treatment. Consequently, he refrains from servicing his car there. It seems they fail to comprehend that, in the long run, they are losing valuable business. Note: I love the car itself and anticipate acquiring another one in a few years or so. However, I am absolutely certain that it will not be from this particular dealership. Additionally, I sought this dealer's assistance in understanding how to utilize some of the car's features and approached who they call "The Genius" on duty in the service department. To my dismay, he informed me that the car did not possess several functions I believed it did. In response, I retrieved the data sheet, proving that these functions were indeed available. He promised to follow up after contacting someone but failed to do so. More

They quoted me 8k my mechanic fixed it perfectly for 500 that's criminal don't go in there without a warranty that's criminal don't go in there without a warranty More

I am changing my initial 5-star review to a 1-star review. This review concerns a 3 series I leased in June 2020 from BMW of Murray; my salesperson was Ryan Roosendaal. I would also like to state that review. This review concerns a 3 series I leased in June 2020 from BMW of Murray; my salesperson was Ryan Roosendaal. I would also like to state that my family and I have been customers of BMW of Murray since 1991. In June 2020, I leased a 3 series. Ryan presented several offers on loaner vehicles that were eligible to be leased. I am not new to leasing. Dealerships can lease out loaner vehicles with under 5,000 miles on them. Ryan kept pushing me towards a specific car. It had all the features I wanted. Since this was during the pandemic, my deal was done virtually, mostly e-mail. I checked the VIN several times on the initial BMW sales proposal Ryan sent me (and I still have that proposal). They deliberately sent me the wrong VIN, so I couldn't see the CARFAX report. I should have been more thorough before signing, as it was a completely different VIN than the vehicle I purchased. Fast Forward now, as my lease ends soon. I visited BMW of Murray to look for my next purchase. They performed a lease return inspection. Upon inspecting, Ryan stated there were thousands of dollars in fees (my lease isn't up until June, and I still have payments remaining). He was trying to convince me to dump thousands of negative equity into a new lease. I was suspicious. He did the whole Utah sales song and dance and said we needed to act quickly to avoid more fees. I asked Ryan to provide a trade-in value instead. Ryan ran my VIN and said my car had been in an accident. I was surprised to hear this because I have never been in an accident. I went home and looked into this. The CARFAX report stated that there was indeed an accident on this car when it was the dealership's loaner vehicle in October 2019. I leased this car in June 2020. I reviewed my e-mails and confirmed, they exchanged VINs in the proposals. Is this how you treat customers that have been with your dealership for over 30+ years? You can counter me and say it's the 'customer's responsibility to know what they're buying, or it doesn't matter because it has a warranty.' That's not the point; I was not buying a used 10-year-old Honda Civic where I would prepare for something like this. I was leasing a new $58,000+ BMW. I shouldn't nor should any customer worry about this. I went back and re-read the contract, and it was not disclosed anywhere that this car was in a wreck. I even remember asking Ryan numerous times, he said the car was in perfect condition, had just gotten serviced, detailed wash, and it was another magical day at BMW of Murray. I want to reference a Glassdoor review from a former sales associate, and I think this captures what is happening at this dealership- 'Young young young who driven inexperienced sales managers with a 100% number driven mentality with no consideration or support to the customer or employees. Moving numbers on the back end to intentionally boost their own income while reducing yours. They will insult you or your client with vulgar phrases and extremely inappropriate names a daily basis. If customers knew how they are viewed from behind closed doors by sales management, this place would go out of business in 3 months.' This is all true; besides inflating sale prices for profit, I've overheard sales advisors making fun of customers and bragging about how much they made off them. The family of this dealership is outstanding people, and sadly they are probably not aware of this. But selling vehicles that have been in accidents as new cars (even loaners), deceiving VINs, and lying to customers about what they're getting on large purchases is unethical. I get it; the sales team is young and making money moving some of the world's best metal. But to what extent? And what expense? Taking advantage of customers and laughing about it behind their backs? If the dealership pulled this, what else have they done and what are they capable of? More