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BMW of Riverside
Riverside, CA
350 Reviews
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Showing 350 reviews
April 25, 2024
BMW Riverside service department is terrible! We have two BMWs and have never had a service without an issue. First on my wife’s car we were charged for a windshield wiper replacement. When we We have two BMWs and have never had a service without an issue. First on my wife’s car we were charged for a windshield wiper replacement. When we picked up the car, the old blades had been removed, but new ones were never put on. Next, the car was in for a windshield replacement and we were told the body shop would take it to service for a required brake fluid replacement under warranty. The body shop had the car for almost 2 months (some other parts were replaced due to rock damage) and we were told the service had been completed. It had not. When we picked up the car, we found that the work hadn’t been done so we took it over to service. They wanted to charge us over $300 as the warranty had expired. Recently we took our X5 in for the cross traffic warning not working and a loud thunk in the frame. Of course, they “could not replicate” the problem, despite it occurring several times a day. When I asked them to demonstrate that the cross-traffic alert was working, nobody at the dealership even knew how it was supposed to work. I had to call a BMW engineer in Atlanta to explain the parameters of when it would alert (and he admitted it did not work well as they designed it so it would reduce “false alerts”.) It is useless. Recently we had the X5 in for brakes and a rear windshield wiper. When we dropped off the car they said our tires needed replacing (at over $2300). We elected NOT to have it done. When we picked up the car, the bill stated the wiper was replaced. You guessed it, it hadn’t. I’ve called the dealer several times and the service department does not answer the phone. You have to leave a message. I’ve left messages for both the service manager and assistant service manager and have never received a call-back. I have also taken the car to two tire shops and both said the tires do not need replacing and have at least another 5k-8k miles left. More
by CleteH
Employees Worked With
Gil Iftikhar
Helpful April 25, 2024
Brought my BMW X7 for routine maintenance. Ernie was very hospitable and thorough. I was offered a loaner as the X7 had a recent recall. BMW of Riverside was able to complete everything in one Ernie was very hospitable and thorough. I was offered a loaner as the X7 had a recent recall. BMW of Riverside was able to complete everything in one day. The service was quick and the car wash was a nice touch. From dropping off my X7 to being greeted by the greeter. Checking out with the cashier to pick up my keys. The entire process and experience was awesome. Great, clean facility. Nice and knowledgeable staff. I will definitely be back. More
by KingkenzBMW
Employees Worked With
Ernie
April 22, 2024
I love BMW of Riverside! The service was impeccable, and their communication with me regarding my car were timely. Ullisees, the service advisor was very polite and very in The service was impeccable, and their communication with me regarding my car were timely. Ullisees, the service advisor was very polite and very informative. I had a very positive experience with the service I got. More
by WIL4LOANS
Employees Worked With
Ullisees -- I give him 5 stars as well!, George Mattei
April 09, 2024
Mark was excellent to work with, he was very professional, he is methodical at his craft, and went the extra mile to make sure we walked away 100% satisfied with our trade in of our 530e and our professional, he is methodical at his craft, and went the extra mile to make sure we walked away 100% satisfied with our trade in of our 530e and our lease of the new ix! Thanks Mark!!! More
by brianhaddad03
Employees Worked With
Mark
February 03, 2024
Larry is the go to guy. Larry goes above and beyond to help you get the BMW you want. I am enjoying my car and looking forward to getting my next one with Larry again! Larry goes above and beyond to help you get the BMW you want. I am enjoying my car and looking forward to getting my next one with Larry again! More
by Shanezzi
Employees Worked With
Larry, George Mattei
January 23, 2024
I always have a wonderful experience when I come to this dealer. Justin at service always provides the best customer service! He literally goes above and beyond for his customers. Thank you Justin! dealer. Justin at service always provides the best customer service! He literally goes above and beyond for his customers. Thank you Justin! More
by Crystal Aparicio
Employees Worked With
Justin at Service , George Mattei
January 10, 2024
Excellent service , always looking for optimal performance of the vehicle. They even replaced my rotors and rear brakes even we didn’t ask for it as we didn’t noticed theirs weee worn. Everythi performance of the vehicle. They even replaced my rotors and rear brakes even we didn’t ask for it as we didn’t noticed theirs weee worn. Everything covered by warranty. More
by Hrassociates_buildingdesigners
Employees Worked With
George Mattei
January 04, 2024
This team at BMW of riverside was an absolute pleasure to work with. They were very quick to process the paperwork and exceeded all of my needs. I would highly recommend working with this dealership. work with. They were very quick to process the paperwork and exceeded all of my needs. I would highly recommend working with this dealership. More
by dduran8989
Employees Worked With
Mark Decker , George Mattei
