BMW of Salem

I have purchased two new and one used BMW x5 from this dealership in the past 3 years. I traded in my 2022 X5 on my new 2026 X5 50e. It took the dealership 6 months to send me my check for the trade in. dealership in the past 3 years. I traded in my 2022 X5 on my new 2026 X5 50e. It took the dealership 6 months to send me my check for the trade in. Multiple phone calls to the sales manager and general manager were never returned in spite of leaving voice messages. I have been buying and driving BMW’s since 1974. Worst customer service I have ever encountered. More

Our car went in for a service issue that was supposedly fixed before we bought from Tigard. Not trusting Tigard we went to Salem. The service department, our service rep was Aaron, very helpful, honest and fixed before we bought from Tigard. Not trusting Tigard we went to Salem. The service department, our service rep was Aaron, very helpful, honest and loyal to BMW. The only options was to ask for help due to the never ending safety issues with the car we needed to get out of it. James, Brian and Craig were the best to work with. With James being the sales manager and finance manager, while the fiance manger involved in an accident. After the horrible experience with working with buying from Tigard BMW, James stepped up to remedy the car that Tigard should not have sold as road safe. We bought a new X5. They understood what we had been through with dealing with Mr. Higgins at Tigard and how he had tarnished the reputation of BMW. Salem did not have to help us out but they believe in the company they represent and work for. Thank you Salem from the bottom of our heart. More

Bought a 2019 Ford Fiesta here in April of '24. The sales team was very helpful and easy to work with. The car had low miles and was in great condition. My experience with the service department w The sales team was very helpful and easy to work with. The car had low miles and was in great condition. My experience with the service department was very good as well. So far my experience with BMW of Salem has been very positive. More

Purchased a used 2022 X3 here. The dealership staff were professional and friendly and easy to work with. The service department that prepared the car for delivery was terrible. The dealership staff were professional and friendly and easy to work with. The service department that prepared the car for delivery was terrible. The department replaced two tires on the car, did the other normal maintenance and sent it on its way to us. A few days after the car was delivered, I drove it on US 97 for about 14 miles. The car was all over the road to the point that I had to try and force it to stay straight. Subsequently I had the alignment checked and was told it was the worst alignment the tech had ever seen. Cost $190. Subsequently I took a longer road trip, and the car was again difficult to control. Took it to a tire dealer that after examining the two front tires said that they had obviously been bizarrely worn due to the misalignment and recommended that they be replaced. $705 for the tires. Had the service department bothered to check the alignment on the vehicle and made the appropriate repairs none of this would have happened. The dealer has agreed to reimburse me for all expenses. More

Craig Burger and the sales team at BMW of Salem were outstanding during our car purchase last week. No pressure, quick quote on our trade in and we were on our way. Probably one of the best car buying e outstanding during our car purchase last week. No pressure, quick quote on our trade in and we were on our way. Probably one of the best car buying experiences I have had over the years. Thank you Craig and BMW PF salem for make this a great sales experience. More

I was impressed with the quality of service. Aaron communicated every step of the way! Aaron communicated every step of the way! More

I have had great service from salws and reasonably good service from the aervice department nut the Parts department is another story callled to see if BMW stoaked dreasing for convertible top seals which service from the aervice department nut the Parts department is another story callled to see if BMW stoaked dreasing for convertible top seals which comes eithr in spray or tube to apply to seal gasket after cleaning to refresh rubber and is part of regulator maintenance; no clue obviously no or minimal knowledge More

Closed the deal on our very clean pre-owned Highlander without issue. Ames followed up and was ready to help out if we had issues. BMW of Salem is the first place we will look when we need another car. without issue. Ames followed up and was ready to help out if we had issues. BMW of Salem is the first place we will look when we need another car. More

Really nice, clean and professional place. Makes the wait for the service to be completed comfortable and elevated Makes the wait for the service to be completed comfortable and elevated More

Aaron in service was amazing. The sales team was super hype too. All around a great experience. I will keep coming back if Aaron and his service team offer the same level of servi The sales team was super hype too. All around a great experience. I will keep coming back if Aaron and his service team offer the same level of service as my first experience with them. More