BMW of Salem - Service Center

nightmare used vehicle We traded in a 530i for a newer BMW. The salesman said that the car we chose was inspected and was in excellent shape. We inquired about the excessive We traded in a 530i for a newer BMW. The salesman said that the car we chose was inspected and was in excellent shape. We inquired about the excessive noise while driving and were told that this was normal for the 3 series. Later that year we dropped into a local tire dealer to have our tires rotated and they found that the right front wheel bearing was completely gone and that was where the noise was coming from. Then we had to replace all the coils in the engine and we received a recall for the air bag, which was 1 1/2 years ago, now just getting fixed. Then last month the heater/ defroster quit working. So we took it back to the dealership and we find out this is another recall item. The notice we received states that there is no remedy available. So we are making payments on a car we cannot drive, is still in the shop and will be till repaired and we are stuck driving a rental. Not too happy with BMW overall but the service department is amazing. Friendly and apologetic for the trouble we are having. Always steps up to help us get through the problem More

Great local dealership Friendly and quick service. I was able to view some new models while waiting. Good snacks selection. Good coffee machine. I always enjoyed visiting t Friendly and quick service. I was able to view some new models while waiting. Good snacks selection. Good coffee machine. I always enjoyed visiting this dealer. More

New Tires Always satisfied here. They got me in last minute, had my tires in stock, and the price was competitive! They were quick and I was on my way again! Ku Always satisfied here. They got me in last minute, had my tires in stock, and the price was competitive! They were quick and I was on my way again! Kudos!! More

My recent visit Gary Glaze was very helpful and knowledgeable. Generally, I am very happy with the staff at the local dealership in Salem, especially the supervisor C Gary Glaze was very helpful and knowledgeable. Generally, I am very happy with the staff at the local dealership in Salem, especially the supervisor Chris Wright.. More

Another Great Service Experience at BMW of Salem Tim at BMW of Salem is professional, thorough and his follow up is timely. The service technicians do great work and stand behind what they do! Thanks Tim at BMW of Salem is professional, thorough and his follow up is timely. The service technicians do great work and stand behind what they do! Thanks again for great service! More

Expert service Kenzie Thompson did a great job. She always goes the extra mile for me and our family. I know she will get to the bottom of any problem and get it f Kenzie Thompson did a great job. She always goes the extra mile for me and our family. I know she will get to the bottom of any problem and get it fixed. More

Battery died. I called BMW of Salem, told the service department I needed to have the battery replaced. They had my car ready the next day before noon. They recomme I called BMW of Salem, told the service department I needed to have the battery replaced. They had my car ready the next day before noon. They recommended a tow company who would deliver my car to them on Thursday. The tow company was not able to arrive at my address till 5:45pm. The driver assured me that my car would be safe in their care and would take my car to the dealer and leave it for Friday morning. The service department came to work Friday they started to work on my car. I received a coupon in the mail on Thursday from Salem BMW saying i f i would donate to the food drive they would give me a discount on the next service. When i picked up my car i was given another coupon for a rebate on the battery the dealership installed from the service department. I was very pleased to get my car back and save some money. I would recommend Salem BMW to my friends and any one who ask"s where do i get such excellent service? Thanks. Gary, Salem BMW! More

Routine service with a smile! I recently had my car in for service. The service department is your shining star. Gary is so kind and knowledgeable. He’s always willing and ready to I recently had my car in for service. The service department is your shining star. Gary is so kind and knowledgeable. He’s always willing and ready to help when I come in (and he remembers my name). What more can I say. I appreciate that I normally see the same staff. That says a lot about a business. In addition, Kenzie is a gem. Again, she is kind and knowledgeable. She knows how to deal with all types of customers and always leaves you with a smile. More

Tricky repair done to my specifications. My X5 4.8i had a tricky repair need that is very costly. The mechanics were up for an alternate repair method that cut the cost in half, and now is a My X5 4.8i had a tricky repair need that is very costly. The mechanics were up for an alternate repair method that cut the cost in half, and now is a serviceable part of the engine that can be redone later if needed even cheaper. Tim is always polite and respects my opinion on how to repair the car, I am very hands on and do most things myself, but when I can't, I will come here. The only disappointing thing I noticed is they didn't clean any of the parts before reinstalling them in the engine. And I'm not being overly critical here, they didn't even wipe them off. I was trying to keep cost down and they knew that so I understand, but still. More

X3 Service Our service experience at BMW of Salem was very good overall. The courtesy wash was a bit sub-par and the labor rate is quite expensive but otherwise Our service experience at BMW of Salem was very good overall. The courtesy wash was a bit sub-par and the labor rate is quite expensive but otherwise it was a great job. More