BMW of Sudbury A Herb Chambers Company

BMW of Sudbury A Herb Chambers Company
128 Boston Post Rd, Rt 20
Sudbury, Massachusetts 01776
(508) 903-5300

Manufacturer: BMW


Most Reviewed Employees
John DiBitetto John DiBitetto
Sales Client Advisor
Kevin Waters Kevin Waters
Service Advisor
James Crosby James Crosby
Service Advisor
Jason Choquette Jason Choquette
New Vehicle Sales Manager
James Affannato James Affannato
Sales Client Advisor
Henry Ding Henry Ding
Client Advisor
Eric Fitzgerald Eric Fitzgerald
Sales Client Advisor
Colleen Silver Colleen Silver
Service Advisor
Chris Rich Chris Rich
Sales Manager
Billy Hronas Billy Hronas
Sales Client Advisor
Need a New Car?

Dealership Amenities
Free WiFi
Customer Lounge Area with Fireplace
Cappuccino Bar with Pastries
Children's Play Room
Business Center with Internet Access
Hi Definition Television
Courtesy Shuttle Service
After Hours Drop-Off
Automated Car Wash
Drive-In Service
Free Loaner Cars
Parts Store
Rental Car Service Onsite


Twenty-Four Month Rating: 4.8/5
175 Reviews
BMW of Sudbury A Herb Chambers Company

Overall Score: 5 Star Rating4.8





About BMW of Sudbury A Herb Chambers Company
Certified: BMW of Sudbury A Herb Chambers Company
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, BMW of Sudbury A Herb Chambers Company has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.


jj_jetsets
4/30/2012 9:03:19 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Kevin Waters

My Review of BMW of Sudbury A Herb Chambers Company:
I have worked with Kevin before and after my BMW was in and out of Warranty. He always listened and tried his best to accommodate.

Thanks,
Melvyn W

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dmac1190
4/1/2012 1:14:16 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: John DiBitetto

My Review of BMW of Sudbury A Herb Chambers Company:
Staff is very professional and friendly, and they worked well with my busy schedule. I would highly recommend my family and friends to purchase a new BMW from this dealership.

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jmorincpa
2/27/2012 4:14:15 PM

Overall Score: 3 Star Rating   2.6  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Sean Mantaugh and Chris Rich

My Review of BMW of Sudbury A Herb Chambers Company:
Went to the dealership to buy a car and could not get help. When we finally did we were asked to wait because they were busy with customers, what was I? Bought a great car, but it did not pass inspection and pulled to the left. Sales Manager Chris Rich promised to pay for the repairs, until they were done and then he wanted to pay for half of them. Accused me of doing damage to the car in the 7 days I owned it and indicated he was not obliged to fix latent defects to the vehicle he was just doing it for goodwill. Of course the car was perfect when he sold it and now it has issues, becasue of me. I will never recommend or go ther again, ever.

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frankreviews
2/26/2012 3:15:07 PM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: 2

My Review of BMW of Sudbury A Herb Chambers Company:
Herb Chambers getting a 5 rating is unbelievable. This brings out the non-genuineness of this web site. Anyways my experience was very bad with Mr Herb. They enjoy cheating people. They fooled me by saying that they are giving me a very good rate for the Presidents day and all the crap. At the end of the deal I over paid 5k for the same car.The car's wind shield has chip work to be done which I will probably have my insurance company cover and the detailing which was promised was never done. Thanks to Mr HC.

Herb Chambers sucks.

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Arthur Andersen
2/21/2012 6:15:08 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Kevin Conrad

My Review of BMW of Sudbury A Herb Chambers Company:
I had agreed to assist my mother (in her 80's) to upgrade her current mid-90's Buick and proceeded to look for a late model reliable car that would suit her needs. I live in Sudbury and have my business just over the Sudbury/Marlborough border and was familiar with the dealership and had a sense that their used car inventory was first class. While I was not particularly looking for a BMW, preferring front wheel drive to rear wheel drive especially for my mother's purposes, I found a a 328 xi (all wheel drive) car that fit the bill nicely. I did my own test drive with Kevin and then followed-up with my mother's test drive. During her test drive, her nervousness with the car was evident, yet Kevin showed an exemplory level of patience with her, never ceasing to explain the functions of the car to her and answer her many questions. He made the deal comfortable and when the day came to inspect the car, he endeavored to make all things right. He meticulously reviewed everything about the car with her, again never losing patience despite some level of necessary repetition. The car was picked up late on a Friday and Kevin was following up before 9 a.m. on Monday to see, as he put it, "whether my mother was getting comfortable with her BMW and enjoying her new car".
I am not easily pleased by the typical experiences involved in purchasing a car, but I cannot praise this young man enough. I would earnestly recommend this dealership to friends, family, business associates, etc., and it would come with a special recommendation to seek out Kevin Conrad as the sales representative with whom to speak.

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pcarter2012
2/6/2012 10:58:17 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: John DiBetetto

My Review of BMW of Sudbury A Herb Chambers Company:
John was a pleasure to work with. Very helpful, and his enthusiasm for the product seems genuine.

Dealership is absolutely the cleanest auto dealership I have ever experienced.

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ehcbuckner@hotmail.com
1/31/2012 6:55:22 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: John DeBitetto, Mike/finance

My Review of BMW of Sudbury A Herb Chambers Company:
Couldn't have been easier to select my car, understand the optional feature and make the choices. John has a lot of patience, explains things clearly and concisely. He made himself available according to my schedule, and coordinated all the other personnel and services I needed to purchase my new car. The dealership in general is very accommodating. In terms of price, let's face it BMW's are not cheap - but you get what you pay for and I was pleased to have been given a discount for having purchased from this dealership previously.

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dealkc
1/5/2012 5:01:39 PM

Overall Score: 4 Star Rating   4.0  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Andrew Doucette

My Review of BMW of Sudbury A Herb Chambers Company:
Update - 2nd visit to the dealership - Wanted to test drive an X3 on the highway .Great demo by Andrew. Thank you

sales - They would not ever give you the right pricing in writing , always calling n times a day over phone and when they land up to take advantage of 2011 year incentives ( BMW - not dealer) they back out and change the pricing model - excluding items they have promised over the phone. Just switch and bait. I gathered the courage to walk to walk out at the very last moment.. but lost my BMW 2001 incentives . Always get the selling price minus manufacturer incentives and always get it in writing . Otherwise it is a waste of your time and money some thing which the dealers never pay for.

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Response from: BMW of Sudbury A Herb Chambers Company
Added: 1/19/2012 10:52:10 AM
Dear dealkc,

I am sorry to hear that you did not have a good experience with us. I am still waiting to hear back from you to discuss your concerns. As a Herb Chambers Dealership we are committed to making car buying easy and enjoyable. Thanks again for your consideration.

Kosta Pappas
General Manager
BMW of Sudbury
508-903-5300

Tobeywon
12/20/2011 11:57:25 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: John DiBitetto

My Review of BMW of Sudbury A Herb Chambers Company:
John and the team from BMW Sudbury where competent, capable and very customer focused.
The whole experience went really well and I delighted with my new car. They really went the extra effort to earn my business. The delivery process was superb and demonstrated the team effort.

Well done

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M Latta
12/9/2011 1:02:35 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: John DiBitetto

My Review of BMW of Sudbury A Herb Chambers Company:
This dealership, especially John DiBitetto, actually made the car buying experience quite enjoyable. His patience, knowledge and pressure free attitude, created a truly stress free environment and exceeded my every expectation. Well Done. I will highly recommend this dealership.

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