BMW of Tenafly - Service Center

This is a review about my 24' X5 M60 Service at this dealership around Feb 2024, my SA was Gem. These guys drove 100 miles on my vehicle! But they couldn't diagnose the root cause to twitchy steering at dealership around Feb 2024, my SA was Gem. These guys drove 100 miles on my vehicle! But they couldn't diagnose the root cause to twitchy steering at high speed, kept my car for 2 weeks without meaningful updates. One day I had enough of this non-sense, and after researching Bimmerpost, I came in to tell the Tech to deflate the tires a bit, boom problem solved, they should have paid me for the tip. They kept my car for over 2 weeks, and no form of compensation was ever provided for that 100 miles wear and tire, and gas they put on my brand new car, incompetent Service department at best. More

When it comes to service - I think I will have to give them dictionary so they can understand what it means. them dictionary so they can understand what it means. More

For me it is the best dealer in USA. They are the only one who fixed the factory defect. They gave me a very personalized help. The person in charge of the apps and the whole controls Sy They are the only one who fixed the factory defect. They gave me a very personalized help. The person in charge of the apps and the whole controls System was wonderful!. Now I understand the whole system and I have practice in everything. Do you need a new BMW, please buy at Tenaly dealer!, you will thank me! More

The problem of this place is the mechanics and the management. I have a feeling that they would select/recommend expensive repairs but pay less attention to the issues which bring the car to the serv management. I have a feeling that they would select/recommend expensive repairs but pay less attention to the issues which bring the car to the service center. everytime to fix something, the problem shall occur shortly after and then new issues come up. I start to suspect this is a tactic they use to keep you there for endless service. More

John is simply the best! He is always available and approachable. He goes above and beyond! We are servicing our cars here for many years so i know John very well. He is a ge He is always available and approachable. He goes above and beyond! We are servicing our cars here for many years so i know John very well. He is a gem. More

Salesman, Tony Mimini was stellar.I just purchased the Salesman, Tony Mimini was stellar. I just purchased the BMW X3 and couldn't be more happy to report that the sales person, Tony Mimini was wonderful. Salesman, Tony Mimini was stellar. I just purchased the BMW X3 and couldn't be more happy to report that the sales person, Tony Mimini was wonderful. We walked in at the end of the day when most sales reps would have given us a "rush" intro before closing but not Tony. He is knowledgeable, patient, warm, courteous, hard working and a big part of my husband and I leaving BMW of Tenafly with the impression of a "full" luxury service experience. Tony made it clear that part of buying this vehicle at this dealership was that we were also buying a high level of service. We were impressed by everyone that we came in contact with. From the finance manager, to the product specialist—they were all VERY knowledgeable with excellent communication skills and... they LISTEN. So, if you are thinking of purchasing a BMW go speak to TONY MIMINI at BMW of Tenafly. The word "EARNEST" comes to mind...now THAT is gem quality...just like my new beautiful BMW X3. More

Went to Tenafly BMW to have a headlight bulb replaced that burned out. They wanted over $350.00 to change the $27.00 bulb. They said they had to take the front bumper off to get to the bulb. I told them that burned out. They wanted over $350.00 to change the $27.00 bulb. They said they had to take the front bumper off to get to the bulb. I told them, which they knew that there’s a access panel in the wheel well to get to the bulb. The adviser said that the only way they change the bulbs to takeoff the bumper and it’s $350 plus the cost of the bulb. I went down the block to the gas station they did it for $50. With out taking off the bumper! I can’t believe they get away with overcharging their customers. I will never, never go there for service or to purchase again! More

BMW Tenafly receptionist number 2016086701 called me less than 24 hours before appointment suggesting that I reschedule replacing my brake pads. Or to take a Uber back home. BMW Tenafly is known to never sup than 24 hours before appointment suggesting that I reschedule replacing my brake pads. Or to take a Uber back home. BMW Tenafly is known to never supplying BMW loaners no matter the cost / time of repair. Without any sense of liability, the unprofessional receptionist that does not belong to service department told me the service was not 3 or 4 hours as previously told me but more. I don’t mind waiting more time. She insisted that it was better to reschedule because I may need to change not only pads but also rotor. Basically a new rotor would make repair more expensive and I informed her that her call less than 24 hours was unprofessional. It put me at risk of driving an unsafe car, and it caused me deep anxiety that I now not only had the break pads but the rotor to pay for. Called again to complain about her and service department said that indeed it was a 3 - 4 hour repair and that manager would be speaking to her. Unacceptable. More

Bought a Certified pre-owned M4. Ramon Moreno was salesman. He was a pleasure to work with. He went out of his way to make this deal go as smooth as possible. He worked to get a amicable price for salesman. He was a pleasure to work with. He went out of his way to make this deal go as smooth as possible. He worked to get a amicable price for the vehicle. He was extremely polite and kept me well informed through out the entire purchase process. Can't say enough about Ramon, he is a person of integrity and honesty. He was upfront with all information on the vehicle and there were no last minute price increases. I would buy another vehicle from BMW of Tenafly because of the way the deal was carried out from beginning to end. Finance manager Sean Muhammad also was of great assistance. He explained all of the available extended warranties available with no sales pressure and made the day of purchase to go expeditiously. First time buying a vehicle that when I left the dealership I was completely satisfied. More

HORRIBLE SERVICE DEPT!! Do NOT trust them w/ your car! Unless you want more damages on it! That, they give for free/ limitless!! NEVER come here!! If you expect to get optimal service coz you bought a lux Unless you want more damages on it! That, they give for free/ limitless!! NEVER come here!! If you expect to get optimal service coz you bought a luxury car... then prepare yourself for disappointment coz you won’t get that from this dealership!! They’re quick on blaming the owners for every mishap that happened to your car. My husband made the mistake of coming here 2 months ago, DO NOT make the same mistake! More