BMW of Tenafly - Service Center

Crashed my car into a wood poll. Crazy damage. Great body work and customer service. Car was finished earlier than expected. Just in time for the holiday weekend. work and customer service. Car was finished earlier than expected. Just in time for the holiday weekend. More

The customer service offered by both Robert Ryan & Sandra Pilavdjian is one the reasons I continue to be a loyal customer (20 years)& over seven autos of Old Difeo & Tenafly BMW. Thank you Sandra Pilavdjian is one the reasons I continue to be a loyal customer (20 years)& over seven autos of Old Difeo & Tenafly BMW. Thank you More

I am a Manhattan resident and I switched from BMW of Manhattan to BMW of Tenafly because of their outstanding customer service! They go above and beyond to make sure you entire service experience is ex Manhattan to BMW of Tenafly because of their outstanding customer service! They go above and beyond to make sure you entire service experience is exceptional. On one occassion, I had just arrived at my office for an important morning meeting and was not able to put the rear window up on a morning that a "Noreaster" was forecasted for the NY/NJ metropolitan area. I called BMW of Tenafly and spoke to Sandra and explained that my power window needed to be repaired, but that I was not going to be free from my meeting until that afternoon and would not be able to bring the car in. I also expressed concern that interior of my car would be damaged during the storm since my window was down. Sandra told me to hold on and that she was going to find a solution. After a few minutes, Sandra came back on the line and told me that they were going to have someone drive to my office and pick up my car and drop off a loaner for me. I was speechless! My office is located about 35 minutes from BMW of Tenafly. I could not believe they would do that for me! They were able to pick up my car that morning and drop off the loaner before the storm started. My car was repaired and ready for pickup that evening after work. I would recommend this dealerhsip for all your service needs. They do exceptional work and really do go the extra mile to make the entire service process as painless as possible. Sandra and Ed are a great team to work with there. More

Paul was very helpful in determining the cause of the problem regarding my order. He remedied the problem and even went out of his way to ship me the product free of charge. His response was quick. Promp problem regarding my order. He remedied the problem and even went out of his way to ship me the product free of charge. His response was quick. Prompt resolutions like these are what create repeat customers. Thank you, C. Lopez More

I have taken my car to a number of BMW dealers but none were as helpful as BMW of Tenafly. Also, I have had a number of service advisers but Ed is by far the best. He makes you feel like your car is impor were as helpful as BMW of Tenafly. Also, I have had a number of service advisers but Ed is by far the best. He makes you feel like your car is important and that you are a valued customer. More

Another reason I go to BMW of Tenafly, is their service department. Bob Ryan gets me in and out quickly when I drop off the car, and the waiting room is clean and comfortable if I am there for a quick vis department. Bob Ryan gets me in and out quickly when I drop off the car, and the waiting room is clean and comfortable if I am there for a quick visit. Bob sends me updates as needed, and the car is ready when promised. Most importantly, the technicians fix the car properly the first time. Never have I had to bring the car back because something wasn't done right the first time. More

I've come to this dealership for service over 5+ times now and each time I've been fortunate enough to work with Ed. Ed defines "great" customer service. He's very knowledgeable, incredibly efficient and now and each time I've been fortunate enough to work with Ed. Ed defines "great" customer service. He's very knowledgeable, incredibly efficient and always charming. It's a true pleasure being able to drop my car off with Ed, knowing that it is in very good hands. I've been to several BMW dealerships and hands down Tenafly location has the best service. If you go, ask for Ed! He'll take very good care of you and your car! More

I've been dealing with dealership since defio BMW! All staff members are great help I've recommended tenaflybmw to all family and friends! I just have 1issue on loaner vehicles. I currently own a 7 series staff members are great help I've recommended tenaflybmw to all family and friends! I just have 1issue on loaner vehicles. I currently own a 7 series and for a loaner I received a 3 series! My suggestion is owners of 5series on dwn receive 3 series and owners of 6&7 receive 5 series as loaners ! Still loving BMW NELL More

Had a flat tire and went to go get it fixed; it came back with the SAME tire on and the flat tire sign still coming on after about 20 minutes. Dominick wasn't helpful; we asked for a loaner car the day befor with the SAME tire on and the flat tire sign still coming on after about 20 minutes. Dominick wasn't helpful; we asked for a loaner car the day before and never got one the next day. TERRIBLE. More

This is second time. I hope that after first complaint, they are nice and kind. But that is just my hope. For 4 years, I have been dealing with the BMW of Tenafly and spent $100,000 for two new BMW X5 a they are nice and kind. But that is just my hope. For 4 years, I have been dealing with the BMW of Tenafly and spent $100,000 for two new BMW X5 and addtional services because they promised the best services. When a service person lied to my family about the first new BMW X5 handling problem, my family standed for his rudeness and didn't complain. But not this time. I think that the BMW of Tenafly never want to listen to client's complaint. Today my 9 month-old BMW X5 2011 has not only a flat tire but also a screeching brakes, a loosened knob for cruise system,and a navigation system off by itself, so I went to the BMW of Tenafly and told to my sales person, Bruce Lee about my BMW X5 2011 problems. Three months ago, my BMW X5 2011 already has been repaired because a seat belt and air conditioner was not working, and secure bolts for safety under the seat were missing. When I Spoke seriously to him about it, he didn't want to listen to me but kept checking cell phone and did texting. So I toned up my voice. At that time, the other sales person, Susie Kang did rudely interrupt me. She compelled me to stop complaint. I can't put up with her rude behavior. So I asked her why she did. she didn't respond but wilfully ignore my question. I think it is impolite to interrupt and ignore the speaker. If they don't want client's complaint, they should provide services of good quality and sell high-quality goods like the BMW with an excellent reputation. I think the BMW of Tenafly is not cheapest dollar store but very luxury company. So the BMW of Tenafly need more polite and elegant employees. These untrained sales person like Bruce Lee and Susie Kang cannot provide good service to their customer. They will force not to return the BMW of Tenafly. At least I hope I meet trained employees at the BMW of Tenafly next time. More