Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of West Chester (formerly Otto's BMW)
West Chester, PA
2,302 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,302 reviews
May 04, 2024
Melissa in the service department is very professional, friendly, and is very helpful with scheduling. friendly, and is very helpful with scheduling. More
by catherinequinn10
Verified Customer
Helpful May 02, 2024
Heather the the service team at West Chester BMW are professional and thorough. They do excellent service repairs and the costs are reasonable. professional and thorough. They do excellent service repairs and the costs are reasonable. More
by jebbird
Employees Worked With
May 02, 2024
The service and care that I received was valuable and grateful. Even though my car needed service I still Felt valued as a customer. grateful. Even though my car needed service I still Felt valued as a customer. More
by Lynard
May 02, 2024
Melissa’s customer centricity is unmatched. She maintains amazing relationships and undoubtedly influences customer retention at the dealership. She maintains amazing relationships and undoubtedly influences customer retention at the dealership. More
by Bosacco
May 01, 2024
It was quick and efficient 1 year service and inspection with emission test performed . YesSir with emission test performed . YesSir More
by brian_hartnett
Employees Worked With
May 01, 2024
Our experience is aways great. If you really want me to write more than 15 words then won't I be replying If you really want me to write more than 15 words then won't I be replying More
by evans.bruce
Employees Worked With
May 01, 2024
Phil is amazing! I will come back to that dealership just because of him! Phil was kind, ptient, and undersfranding! I will come back to that dealership just because of him! Phil was kind, ptient, and undersfranding! More
by Amanda12
Employees Worked With
May 01, 2024
Fast, courteous service. I was kept apprised of the status and length of time for my vehicle's service to be complete. I was kept apprised of the status and length of time for my vehicle's service to be complete. More
by jledmonson
Employees Worked With
May 01, 2024
I have always received excellent service and workmanship from West Chester BMW, formerly Otto’s! from West Chester BMW, formerly Otto’s! More
by DONNA39
Employees Worked With
May 01, 2024
Great organization, Wilmer and Kyle were great during the entire process, Friendly and informative. This is the second vehicle we have gotten from them. entire process, Friendly and informative. This is the second vehicle we have gotten from them. More
by rwlangjr
Employees Worked With
