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BMW of Westlake
Westlake, OH
4,616 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,616 reviews
June 24, 2025
They were able to isolate a rattle and correct the concern. I am very pleased. concern. I am very pleased. More
by JPAYTO08
Verified CustomerEmployees Worked With
June 24, 2025
I had tires shipped from Tire Rack directly to BMW of Westlake, and Matthew took care of the entire process. Once the shipment arrived, they quickly scheduled me in. I also needed spark plugs replaced on Westlake, and Matthew took care of the entire process. Once the shipment arrived, they quickly scheduled me in. I also needed spark plugs replaced on my BMW M5, and they were able to handle everything in one day. What stood out even more was the level of service. Since it was a same-day job, I didn’t need a loaner, but Matthew still arranged for one of the service team members to give me a ride home. That kind of thoughtful support goes a long way and shows why BMW of Westlake earns long-term customers. Thank you again for the exceptional service—I truly appreciate it. More
by AudiAsh
June 24, 2025
Dealership was very responsive to my emergency car repair. The repair was handled on time. repair. The repair was handled on time. More
by EDWARD.FERAN
Employees Worked With
June 24, 2025
Matt and Brittany in the service department went above and beyond! They researched all possible options and went to bat with a part vendor and BMW on my behalf. We ended up with a good resolution, that wo and beyond! They researched all possible options and went to bat with a part vendor and BMW on my behalf. We ended up with a good resolution, that would not have happened without their efforts. More
by BRIAN.KALLACH
June 23, 2025
John was great ? ? in providing answers to questions. No pressure in purchasing the vehicle. ? in providing answers to questions. No pressure in purchasing the vehicle. More
by joe19491950
June 23, 2025
John Caruso is a great salesperson. Everything went smoothly and he gave me his personal cell phone number and said to call any time of the day if I had a question or problem!!! Everything went smoothly and he gave me his personal cell phone number and said to call any time of the day if I had a question or problem!!! More
by JOSEPH CERMELJ
June 21, 2025
Wonderful experience! John was able to get me a fair trade in and a great deal on my new electric vehicle. This is my second purchase here and I won’t go anywhere else. John was able to get me a fair trade in and a great deal on my new electric vehicle. This is my second purchase here and I won’t go anywhere else. More
by KLEWISDO
June 21, 2025
Not pushy at all, great service, in and out in less than an hour. I wouldn’t hesitate to go back. an hour. I wouldn’t hesitate to go back. More
by nanadiotis02
June 20, 2025
Great to deal with. Very smooth transaction from test drive to negotiation to delivery. No high pressure sales pitch. Very smooth transaction from test drive to negotiation to delivery. No high pressure sales pitch. More
by DW21084
