Back

BMW of Westlake

Westlake, OH

4.8
4,612 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
Contact Dealership

24690 Sperry Dr

Westlake, OH

44145

Directions

By Type

Showing 4,612 reviews

June 04, 2022

This dealership is very nice and friendly, easy to work with. I don’t like these text surveys afterwards! More

by DONNAEFFEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Strunk
Jun 04, 2022 -

BMW of Westlake responded

Thanks for taking the time to leave us a great review!

June 04, 2022

Fast, friendly, helpful and to the point. Ken made sure we had everything and didn't have any fluff that the other dealerships give. More

by Joe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Delk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2022 -

BMW of Westlake responded

Thanks for the great review about Ken!

June 02, 2022

They are very thorough and very easy to deal with. I trust their work. I also love the location. Very convenient! More

by MLHERZOG01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2022 -

BMW of Westlake responded

Thanks for the amazing review!

June 01, 2022

Great service, friendly and competent staff who address my issues. They were respectful of my time. More

by FREDSZABO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Strunk
Jun 01, 2022 -

BMW of Westlake responded

Thanks for the awesome review!

June 01, 2022

I had my older Z4 towed in after a on the road failure. They promptly made room in their schedule for us. More

by RvALLEN10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Lieb
Jun 01, 2022 -

BMW of Westlake responded

Thank you for the great feedback!

May 29, 2022

It was an easy process. Dirk was great to deal with . We really enjoy the car. More

by lee36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dirk Steffen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2022 -

BMW of Westlake responded

Thanks for the awesome review!

May 28, 2022

The nicest car dealership o have ever worked with and I buy a car every year. More

by KGREWAL1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Moon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nez Faraj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve David
May 28, 2022 -

BMW of Westlake responded

We appreciate this great review and your loyalty!

May 27, 2022

Knowledgeable, personable, professional👍 Always a great state of the art place to experience, they keep my BMWs at 100%- More

by bestrex
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron LaPorte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Jeschelnig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Czaplenski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Palmer, Steve David, Carl Whelpley
May 27, 2022 -

BMW of Westlake responded

Thanks for the awesome feedback!

May 27, 2022

Great team, great service. Every time a spambot calls about ‘an urgent matter regarding your extended warranty’, I think about the Westlake team More

by jhh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Strunk
May 27, 2022 -

BMW of Westlake responded

Thanks for the great review about the team!

May 26, 2022

Happy with service, however. I had a recall on a part and could not drive my car. Had to have it towed to the dealer. $75.00 charge. Not fair if the part was on a recall. Mar More

by FORST.GALLERY
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Jim Strunk
May 26, 2022 -

BMW of Westlake responded

Thanks for letting us know about your experience. We’ll address your comment with the team to see if there’s something more that could have been done.

...
158
...