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BMW of Westlake

Westlake, OH

4.8
4,545 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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24690 Sperry Dr

Westlake, OH

44145

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Showing 4,545 reviews

April 09, 2022

The service department is able to set up last minute appointments, Brittaney is always helpful More

by aleonef
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Strunk
Apr 09, 2022 -

BMW of Westlake responded

Thanks for the awesome feedback about Brittaney and BMW of Westlake!

April 08, 2022

Frustrated w communication and assistance during purchasing of car. They Did not meet my expectations! More

by Aimbot
Recommend Dealer
No
Employees Worked With
Nez Faraj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2022 -

BMW of Westlake responded

Hello. We're not sure who you are but we're sorry to hear you had a poor experience. Please reach out to the manager Bob at 440-887-0000 to discuss this further. Thanks.

April 07, 2022

We have purchased several cars from this dealership and wouldn’t go anywhere else. Jerry Mancini is the prized jewel. Absolutely the best! More

by JodyJ1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Strecker
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2022 -

BMW of Westlake responded

Thanks for the amazing review about Jerry and BMW of Westlake!

April 07, 2022

Great service and communication. Overall A plus experience. Thank you very very very very much More

by TBECKER00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2022 -

BMW of Westlake responded

Thanks for the positive review!

April 07, 2022

Nate was great at the service desk, took care of everything I needed. Thank you ! More

by Lascolapop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Lieb
Apr 07, 2022 -

BMW of Westlake responded

Thanks for the great review about Nate!

April 05, 2022

John Caruso was most helpful in ordering my car and keeping me informed about its progress. I was grateful that he showed me how to start it when it was finally delivered. More

by COLLIN71
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Caruso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2022 -

BMW of Westlake responded

Thanks for the awesome review about John!

April 04, 2022

Always a pleasure working with Jim to keep me running and out of the shop! More

by robb18
Recommend Dealer
Yes
Employees Worked With
Jim Strunk
Apr 04, 2022 -

BMW of Westlake responded

Thanks for the positive feedback about Jim!

April 03, 2022

Attentive and thorough with the customer in mind. Excellent maintenance results in keeping the vehicle in great condition. More

by BK0822
Customer Service
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2022 -

BMW of Westlake responded

Thank you for this great review!

April 02, 2022

Every visit is amazing and pleasant. Love my experience every time! Customer service is top notch! More

by DANASHARP98
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Niedzwiecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Palmer
Apr 04, 2022 -

BMW of Westlake responded

Thanks for the amazing review!

April 01, 2022

Nothing but good service with friendly associates who regularly update you with the status of your car. More

by DOUGLASHOFFMANIAIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Strunk
Apr 01, 2022 -

BMW of Westlake responded

Thanks for the positive feedback!

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