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BMW of Westlake
Westlake, OH
3,898 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 3,898 reviews
May 17, 2024
Excellent service . Very professional . Explained in detail everything . I will try to go there instead of my local BMW service center at solon Very professional . Explained in detail everything . I will try to go there instead of my local BMW service center at solon More
by Mohammed.mazumder
Verified CustomerEmployees Worked With
Helpful May 16, 2024
Service was great. On Time as promised. Communication with Brittaney and the mechanics was polished, professional and informative on the status of my vehicle during t On Time as promised. Communication with Brittaney and the mechanics was polished, professional and informative on the status of my vehicle during the whole process. More
by Frances.pleska
Employees Worked With
May 16, 2024
Great Service. Matt had great communication with me as a waited for the service to be completed. Matt had great communication with me as a waited for the service to be completed. More
by SADANIELS
Employees Worked With
May 15, 2024
the recently purchased BMW is my 5th BMW. I have always dealt with John Caruso and Adam Moon. Both have halways worked out car deals that were a win win for both of us. The sales process h I have always dealt with John Caruso and Adam Moon. Both have halways worked out car deals that were a win win for both of us. The sales process has always been respectful and customer sensitive. In 3 years when this lease is up i will be back for another car because of how i have been treated by all. More
by has
May 14, 2024
Amazing service! ! I had an unexpected issue… And they squeezed me in right away and save my day! Way above and beyond! ! I had an unexpected issue… And they squeezed me in right away and save my day! Way above and beyond! More
by aj
May 13, 2024
Today was my 2nd visit to the service department in three days. I originally came in for an oil change and for a noise that was coming from the passenger's side. Aside from some miscommunication, which I tak days. I originally came in for an oil change and for a noise that was coming from the passenger's side. Aside from some miscommunication, which I take most of the responsibility for, and 4 new tires that I wasn't really anticipating. I am happy with service that I received. I am also very pleased with the way DIane really went above and beyond to help me out during the checkout process. She really made me feel important by making sure that I wouldn't need to pay a surcharge. Thanks Diane! More
by KBaylon
May 13, 2024
Great service. Good communication . Easy to use. Did a great job. Would recommend to others. Good communication . Easy to use. Did a great job. Would recommend to others. More
by SPCOOLBAUGH
Employees Worked With
May 12, 2024
This dealership has very considerate and friendly staff. The service was completed on time and the details were explained well. The service was completed on time and the details were explained well. More
by TEACH0
May 12, 2024
Good job keeping me posted on status including when it would be ready. Quick service on ouckuo would be ready. Quick service on ouckuo More
by NHOLLIDAY0
May 12, 2024
Had a very good experience all the people were very professional got done exactly what I needed professional got done exactly what I needed More
by DNC1860
