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1,515 Reviews of BMW of Westlake - Service Center
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January 29, 2016
BMW Genius John was very informative and helpful today to help me understand how Bluetooth and setting up the radio work. John is a valuable asset to your dealer John was very informative and helpful today to help me understand how Bluetooth and setting up the radio work. John is a valuable asset to your dealership. More
by xjr
Employees Worked With
Helpful December 23, 2015
Service Center I have been dealing with Ganley/Westlake BMW for the past 10 years. At the outset my service guy was Jim Strunk. When he left Ganley some years ago I have been dealing with Ganley/Westlake BMW for the past 10 years. At the outset my service guy was Jim Strunk. When he left Ganley some years ago it was a hit. Fortunately he has returned and continues providing the top line service advise I expect from a company like BMW. Jim is knowledgeable and a straight shooter. Great guy to talk with. Has always done me right. I recommend my BMW owning friends to Jim. More
by Tom
Employees Worked With
Jim Strunk
December 23, 2015
Always feel special when getting service Even though my BMW is a 2008 I am still treated like I just bought the car. They also clean my car inside and out when I bring it in for service even Even though my BMW is a 2008 I am still treated like I just bought the car. They also clean my car inside and out when I bring it in for service even suggesting that I can bring it by anytime for a car wash even though I do not need service. When they have a test drive event there is no hard pressure to buy a new car but they offer plenty of insight to any changes or benefits of the new models. More
by DanL
September 12, 2015
Service Personel are great! Always on point with service and very accommodating!! They go the extra mile to make things happen! Sales has always been flawless with John Caruso. Always on point with service and very accommodating!! They go the extra mile to make things happen! Sales has always been flawless with John Caruso. More
by Ivetteimmo
July 15, 2015
Attention To Details You know you're getting old when the BMW you used to own is on the wall as a “Classic” car. After 30 years, I own my second BMW – a 530i. My local You know you're getting old when the BMW you used to own is on the wall as a “Classic” car. After 30 years, I own my second BMW – a 530i. My local BMW dealer welcomed me back with open arms and the service excellence they’ve been famous for since time began. Just wanted to say thanks for the warm greetings and reassurance that I made the right purchase decision a second time. More
by BMWTwoTimer
Employees Worked With
January 22, 2015
Service I had great experience with Bill. He is very friendly and very helpful. Bought the car 5 years ago, had great service every single time. Thanks f I had great experience with Bill. He is very friendly and very helpful. Bought the car 5 years ago, had great service every single time. Thanks for the good work More
by Slz
March 03, 2014
Mike has always been very cordial and responsive to my needs. He puts the customer first! My concerns were addressed immediately and I was back on the road very quickly. needs. He puts the customer first! My concerns were addressed immediately and I was back on the road very quickly. More
by cgarshelis
Employees Worked With
Mike Lepre, Mike Lepre
January 21, 2013
Tom Tunnell went above and beyond to provide me with great customer service. He walked me through how to solve an issue created by a non-BMW service facility. (Lesson Learned) He ensured that the part I great customer service. He walked me through how to solve an issue created by a non-BMW service facility. (Lesson Learned) He ensured that the part I purchased the correct one and offered excellent insight and advice. More
by BradD
Employees Worked With
November 06, 2011
Being a resident of Pennsylvania, I was not able to physically touch/feel the vehicle prior to purchase. Brooks did his very best to ensure my comfort level. Enough so that I purchased the vehicle, u physically touch/feel the vehicle prior to purchase. Brooks did his very best to ensure my comfort level. Enough so that I purchased the vehicle, unseen, this past Saturday November 5,2011. Overall a terrific experience. With a dealership and more importantly a client adviser I would recommend to a friend, family member, or anyone who is interested in a BMW. Thank you Brooks! More
by maroo64
Employees Worked With
Brooks Rorapaugh
October 02, 2011
I don't normally go to Ganley BMW because the service was always bad, but today I needed to have new wiper blades and I didn't feel like driving to Dave Walter in Akron so I stopped by Ganley to try and get always bad, but today I needed to have new wiper blades and I didn't feel like driving to Dave Walter in Akron so I stopped by Ganley to try and get new windshield wiper blades. I was very kindly greeted at the front door, which is new!! I also was introduced to the new manager Frank Steffen. He was very nice and lead us to the Cassie the Service advisor who made our experience very easy and quick. Bill the sales and parts director was also very helpful and nice. Dan Worked hard to fix my windshield problem, and it was a very nice and great change from my past experience at Ganley. I will be happy to return to Ganley in the future for service and sales. I will also let all my BMW friends know Ganley is a much more professional dealership now. Thanks again to Frank, Bill, Cassie and Dan!! More
by Cynthia14
Employees Worked With
Frank, Bill, Cassie, Dan, Cassie Thadeus
