Balise Subaru

Conor Redding is an aggressive, unfriendly, dishonest, and condescending Sales Manager. I ended up having outstanding experience at Patriot Subaru. Funny enough, I saw another customer at Patriot purchasi and condescending Sales Manager. I ended up having outstanding experience at Patriot Subaru. Funny enough, I saw another customer at Patriot purchasing a new Subaru, who were also at Balise the same day I was there. Guess they weren't happy with them either. More

Amy is ALWAYS wonderful to work with, as well as Benjamin. Friendly, professional and informative. Waited and was given status updates. Benjamin. Friendly, professional and informative. Waited and was given status updates. More

My wife and I purchased a wonderful car, a 2024 Subaru Forester at a very competitive price from the team at Balise Subaru, John, Chris, and Marcus. The car purchase was one of the smoothest and best aut Forester at a very competitive price from the team at Balise Subaru, John, Chris, and Marcus. The car purchase was one of the smoothest and best auto purchases we have made. From the initial sales interview (John), test drive to financing it, (Chris) to the manager's oversight (Marcus) to driving off the lot with a gift bow the whole experience was delightful. We are confident that their future service maintenance will be excellent. If we have the opportunity, we'll buy from them and recommend them to others. Bob and Kathy More

I recently purchased a 2013 Outback and found that the viscous coupler needed replacing, after researching I learnt this repair was quite specific to subarus so I decided to go to the dealership for my fi viscous coupler needed replacing, after researching I learnt this repair was quite specific to subarus so I decided to go to the dealership for my first time. On the drive to my appointment several lights came on the dash diagnosing a couple parts involved with the emissions system. First problem is I don't personally live close to the Balise dealership which is not their problem but going to a dealership I was half expecting at the least a ride back to my work for the day or even better a loaner car (which I have gotten from independant shops previously). Second, the viscous coupler replacement didn't arrive from the warehouse when they said it would. Again, not entirely on the dealership but still frustrating as I have a job I need to get to and am out a car. A couple days later than promised it would be done I pick my car up, lights arent on and all problems supposedly fixed. Great. A few days later all the lights come back on and I'm driving home but not necessarily close to home, stop at a auto parts store to it them to run a diagnostic and it comes up with these same two parts involving the emissions system. Scan was free and only took a few minutes. Next day I call the dealership and arrange another appointment for the following week, they assured me that it wouldnt harm the vehicle if I continued to drive, I also stressed to them how inconvenient this was starting to be. Drop my car off at the predetermined time, this time I get a loaner car. Promised again that this would be resolved quickly. 5 business days later with me calling them for daily updates they finally had a diagnostic, same as what I got at the auto parts store in minutes. I got my car two days later and still had to pay the full bill of parts and labor. I get it, parts weren't purchased the first visit for this issue but I was at least expecting them to not bill for the labor on a returning issue. Overall I'm very frustrated and disappointed with the customer service I got and can promise that I will never be going to another dealership in the future unless of course it's for a new car which is highly unlikely. Both because I don't feel as though they were truthful and transparent with getting to me quickly but then unloyal to a customer that was returning with a issue that they didn't fix the first time. More

My first time purchasing a Subaru period and I had the best help. It was an excruciating 4.5 hour long process, but it was worth it to be landed in my dream car. I can’t thank the sales person Ryan Morrow best help. It was an excruciating 4.5 hour long process, but it was worth it to be landed in my dream car. I can’t thank the sales person Ryan Morrow enough for being patient with me and working with me to appease my needs. Highly recommend him above all to sell you a car! More

Recently purchased a 2024 Outback. John Graemiger, my sales person was outstanding in handling the whole process without ever feeling any pressure to make a decision from him and alway John Graemiger, my sales person was outstanding in handling the whole process without ever feeling any pressure to make a decision from him and always offering options. His support team was courteous and efficient, as was John. More

Purchased my 2021 Outback new; went to Balise as they had treated my Dad very well when he had his 2006 Forester (purchased used) and thereafter when it developed issues. Love my Outback despite screen delay treated my Dad very well when he had his 2006 Forester (purchased used) and thereafter when it developed issues. Love my Outback despite screen delays. However during my recent visit including the 2 year state inspection I was charged $30 for them to remove not only my plate frame which evidently covered the word Rhode Island (ok I agree with that decision) but they also removed the clear plastic covers. Rather than letting me remove these and NOT charge $30 they did it and I was not informed of this charge ahead of time. Manager did not address this silly charge. Hoping because it is not because I am female. Otherwise I like balise but will scrutinize every charge from here More

Ask for Conor, he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. We received our He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. We received our 2022 Subaru Crosstrek in record time despite the supply chain demand! We had a slight hiccup in the beginning mechanically but Conor was on the ball and with us through the entire process, keeping us up to date, and provided us with a great rental while we waited on repairs. More

First thing I would like to say is we have purchase 6 Subarus over the last 25 years and 5 of them from this dealership. We would have purchased the 6 but we moved out of state and made our purchase ther Subarus over the last 25 years and 5 of them from this dealership. We would have purchased the 6 but we moved out of state and made our purchase there. Our last trip RI our Forester engine check light came on along with 2 other warning on the MySubaru app. We called the dealership we purchased it from and they advised us to take to the local dealership for diagnostics. Balise was the closest and told they would look at it. The service department cleared the codes and told us that there was too much oil and that probably caused the problem. We paid for a diagnostic check and a oil change and went on way. Less than 5 miles the all the warnings came back and The Balise service department told us it was ok to drive. We drove back home and made an appointment with our local dealer. Their diagnostic revealed that it was not the oil but a computer problem that was throwing off the timing and needed to be replaced. They did not recommend we drive it do to the potential danger to the engine and our safety. The reason for the low rating is both dealerships had access to exactly the same information. One dealership charged $179 to to diagnose the problem and performed out of warranty work. The other found the problem, retained the vehicle, provided a loaner vehicle and will cover all the expenses under warranty. I expected more from the dealership we have so done much business with. I guess things like quality of service do not always stay the same. More

Love Balise Subaru. Ryan M is fantastic. Proactive on your behalf, and always gets back to you in a timely manner. Made it very easy to purchase. Joanne is a great salesperson too! The entire Team is exc your behalf, and always gets back to you in a timely manner. Made it very easy to purchase. Joanne is a great salesperson too! The entire Team is excellent! I will highly suggest them. More