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Banister Chrysler Dodge Jeep Ram of Hampton

Hampton, VA

Overview
Employees
Reviews
Vehicles
4.5
125 Reviews
The team at The New Banister Chrysler Dodge Jeep Ram would like to welcome you to our dealership in Hampton, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Chrysler, Dodge, Jeep, Ram vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan.
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4116 W Mercury Blvd

Hampton, VA

23666

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Showing 125 reviews

May 20, 2024

I was happy with the experience. They kept me informed with everything that was happening. A part had to be ordered but the car was available the next day. More

by TAHP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley House
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May 24, 2024 -

Banister Chrysler Dodge Jeep Ram of Hampton responded

Your 5-star rating is greatly appreciated! We look forward to continue to be here for you whenever you are in need. Thank you for choosing The New Banister Chrysler Dodge Jeep RAM!

Helpful
May 20, 2024

The service I received was very good. I would recommend your dealership to my friends and family More

by badddmannn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley House
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May 24, 2024 -

Banister Chrysler Dodge Jeep Ram of Hampton responded

Your 5-star review is greatly appreciated! Thank you for choosing The New Banister Chrysler Dodge Jeep RAM!

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May 20, 2024

great experience and will get the job done very satisfied will continue to shop and do business More

by jaymcmoney365
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Joseph
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May 24, 2024 -

Banister Chrysler Dodge Jeep Ram of Hampton responded

Thank you for taking the time to share your feedback! We appreciate your business here at The New Banister Chrysler Dodge Jeep RAM!

Helpful
May 19, 2024

It was a good visit this time. Nothing went wrong the people were super nice. More

by amgillispie73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Elliott
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May 24, 2024 -

Banister Chrysler Dodge Jeep Ram of Hampton responded

Thank you so much for taking the time to share your feedback! We greatly appreciate your business here at The New Banister Chrysler Dodge Jeep RAM!

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May 14, 2024

Service writer Cannon is excellent as is the entire service department. Will definitely return for future work. More

by SADAMS4002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cannon
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May 24, 2024 -

Banister Chrysler Dodge Jeep Ram of Hampton responded

Your business is greatly appreciated here at The New Banister Chrysler Dodge Jeep RAM!

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May 14, 2024

My service writer Lindsay worked hard with Chrysler to get my work covered by my warranty. See was a great help. More

by WILLIAMSON61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsay Givens
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May 24, 2024 -

Banister Chrysler Dodge Jeep Ram of Hampton responded

We are happy to know that our team could be of service to you during your recent visit. Thank you for choosing The New Banister Chrysler Dodge Jeep RAM!

Helpful
May 14, 2024

Failed inspection on my windshield wipers even though they are fairly new. I went back home to wash my car and took it back and they passed. What a joke. Also had to reschedule a recall 3 times because t More

by M
Recommend Dealer
No
Employees Worked With
Dont remember
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May 23, 2024 -

Banister Chrysler Dodge Jeep Ram of Hampton responded

Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your recent experience and apologize for any inconvenience you encountered. Regarding the car wash issue, we understand your frustration and are looking into ways to improve our inspection process to ensure consistency and reliability. Your experience is important to us, and we will use your feedback to better train our staff and refine our procedures.

Helpful
May 13, 2024

Well had to bring vehicle back for same problem cause it was not fixed properly More

by BILLK40JR
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lyndsay Givens
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May 23, 2024 -

Banister Chrysler Dodge Jeep Ram of Hampton responded

We greatly apologize for the inconvenience Bill. We have addressed this issue for you, and we hope we can earn another opportunity to make it up to you. Thank you

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May 13, 2024

The team got me in quickly, found the problem and got it fixed right away More

by JADUNN8041
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cano Hughes
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May 24, 2024 -

Banister Chrysler Dodge Jeep Ram of Hampton responded

We greatly appreciate your feedback! We thank you for choosing The New Banister Chrysler Dodge Jeep RAM!

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May 13, 2024

IT TOOK 2 TIMES TO GET THE PROBLEM FIXED, BUT IT WAS FOUND OUT TO BE A DEFECTIVE PART ON THE TRANSMISSION PAN FILTER. AFTER IT WAS REPLACED IT WORKED LIKE IT DID BEFORE. THE FRONT BRAKES AND ROTORS More

by wamplerke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NONE OF THESE PEOPLE
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May 24, 2024 -

Banister Chrysler Dodge Jeep Ram of Hampton responded

Thank you for choosing The New Banister Chrysler Dodge Jeep RAM! We are happy to know that you had a pleasant customer experience.

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