Banister Ford of Marlow Heights

Came in to get my oil changed on my 2020 Explorer. Tech spilled oil under the hood and didnt clean it up. Had oil drippings in my driveway. went to get a recall done ( Bolt and backup camera ) Tech spilled oil under the hood and didnt clean it up. Had oil drippings in my driveway. went to get a recall done ( Bolt and backup camera ) made the appt for 8am, was told they had the parts. It would take 2-4 hours. After hour 6 i check on the status, now Im told i have to leave my vehicle overnight. Went to Waldorf Ford, they took care of it, same day!!!! Now, Bannister FORD no longer honors the VIP package i purchased on my 2020XLT...Im DONE with them!! Service was mediocre anyway!! More

Left vehicle for two recalls and oil change rec only show oil change no recall oil change no recall More

They OK They could give more of a discount to customers who been their over 7yrs other than that they ok who been their over 7yrs other than that they ok More

Every thing was great ,I would recommend this car dealer ship to all of my peers dealer ship to all of my peers More

Got me in and out very fast and great service. Highly recommend them for service. Highly recommend them for service. More

Great customer service and explanation of the vehicle condition. Top notch maintenance, my car is running perfect! condition. Top notch maintenance, my car is running perfect! More

Efficient, fast, and kind is how I describe my experience there , they take you car then send you a link through email/text that way you can check your car status once they finish they text you to pay then there , they take you car then send you a link through email/text that way you can check your car status once they finish they text you to pay then you can go ! More

Great experience service throughout my experience there. Quick service and reliable from start to finish Quick service and reliable from start to finish More

Your maintenance staff was helpful and did an excellent job. Thank you. Debra A. Malik job. Thank you. Debra A. Malik More

Davonte helped with ensuring my vehicle was taken care of and gave great service. He also helped me in getting the recalls on my Ford taken care of. and gave great service. He also helped me in getting the recalls on my Ford taken care of. More