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Banister Ford of Marlow Heights - Service Center
Marlow Heights, MD
822 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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822 Reviews of Banister Ford of Marlow Heights - Service Center
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June 11, 2024
Service side was Great ,but the Dealer side there was poor Communication from the Dealer side.. poor Communication from the Dealer side.. More
by tjlongshore
Verified CustomerEmployees Worked With
Helpful June 11, 2024
Quick turn around for repairs and an attentive associate to work with. The only issue I had was trying to get info on my car but Davonte was off that day. I wish I had known that would be the case before ha to work with. The only issue I had was trying to get info on my car but Davonte was off that day. I wish I had known that would be the case before hand, like just call the day before to give me an update and say he wouldn’t be in the office would be helpful More
by jaysoncharmon
Employees Worked With
June 08, 2024
Wonderful Customer Service Our company appreciates his help and getting the job done Also his respectfully help and getting the job done Also his respectfully More
by Williams-JonesL
June 05, 2024
Everything went well. My truck sound so much better after my oil change. I definitely will be returning for breaks and filters My truck sound so much better after my oil change. I definitely will be returning for breaks and filters More
by Mswilson3895
Employees Worked With
June 05, 2024
Scheduled to have my work vehicle get an oil change and tire rotation. Once I got to my appointment, I was told that there were no lifts available and I will only get an oil change. There was no communicat tire rotation. Once I got to my appointment, I was told that there were no lifts available and I will only get an oil change. There was no communication letting me know that this would be an issue until I got there. Rotating my tires for my work vehicle is critical to the life of my tires due to moving a lot of cargo. I was told that there would be a notation on the account and the ticket that I can come back and get a rotation, but there was no note. I paid for the maintenance plan when I got the vehicle and now when it’s time for me to get a service, I cannot get the full maintenance service that it requires. This whole experience has encompass bad Customer Service in the lack of communication. More
by khickey2
Employees Worked With
June 04, 2024
I purchased a car and rode in it for 3 months before they told me the deal didn’t go through with the bank so I had to return the car and start the buying process all over again then when I got the car it ha told me the deal didn’t go through with the bank so I had to return the car and start the buying process all over again then when I got the car it had 2 bent rims so when I told the manger they said they couldn’t do anything about it so I got stuck with a 2000 dollar repair bill I have to pay out of pocket if they didn’t have my credit ran already I would’ve never went back in the first place the manger that was dealing with my problem got fried and the next manger came in was all clueless on the whole process even tho I had eye witnesses there this dealer is a 0/10 do not recommend again More
by STEPH.DAV061
Employees Worked With
June 04, 2024
Excellent customer service and the wait time was impeccable. I would definitely recommend this location! impeccable. I would definitely recommend this location! More
by mon_nay
Employees Worked With
June 03, 2024
Great customer service very knowledgeable I will continue to come back to Banister for service continue to come back to Banister for service More
by bunnylong5
Employees Worked With
June 03, 2024
Everything was great. From the beginning to the end. customer service and work done was very good. I would recommend Banister to my friends and family. From the beginning to the end. customer service and work done was very good. I would recommend Banister to my friends and family. More
by fraley1973
Employees Worked With
