Devron Stevenson

Ayonia, Shanise & Devron are amazing! My fiancé and I came in with little to no expectations on finding a vehicle due to credit issues. Wasn’t even going to come in but had heard about th My fiancé and I came in with little to no expectations on finding a vehicle due to credit issues. Wasn’t even going to come in but had heard about the great service and decided to give it a try. When I arrived and they told me what I was up against, I offered to cancel and/or come another day in the future when I could build up my credit and get what I truly wanted. Well let me tell you, not only was I able to get full approved for a vehicle, but it was a brand new 2023! I was hoping for something used and they worked their magic and I received the gift of a lifetime. I strongly recommend not just Bannister Ford, but the MARLOW HEIGHTS location. I’ve never received better service at any car dealership. Thank you guys so much ! More

Helpful 3

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There was a slight problem but Ms. Craft step in and resolved it. Thank you Ms. craft Craft step in and resolved it. Thank you Ms. craft More

by KEELSHERMAN9 Verified Customer Verified Customer

Helpful 4

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I could not recommend this dealership to anyone. In general, the staff were poorly trained in their jobs - or worse, maybe they are intentionally this bad. I pre-ordered a vehicle and paid a deposit In general, the staff were poorly trained in their jobs - or worse, maybe they are intentionally this bad. I pre-ordered a vehicle and paid a deposit. The staff somehow "lost" my order and either never placed the order or didn't attach my name to the order. After 20 months they finally offered me a similar vehicle to the one I ordered. Upon delivery they then tried to add $2800 to the price. It took 5 hours of back and forth, but they ultimately did give me $2500 towards the difference. Again, I would not recommend this dealership to anyone. More

by Username Verified Customer Verified Customer

Helpful 0

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The staff here is amazing! Joesph helped me get the exact car I wanted. Ms Shanise also was very helpful and resourceful. Overall staff was very respectful and professional thr Joesph helped me get the exact car I wanted. Ms Shanise also was very helpful and resourceful. Overall staff was very respectful and professional throughout the whole process. 10 Stars!!!! More

Helpful 2

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This is the 5th vehicle my family and I have purchased from Banister. I expected a long wait and the normal run around. However, this time I was surprised at the prompt service and professionalism sho from Banister. I expected a long wait and the normal run around. However, this time I was surprised at the prompt service and professionalism shown towards me!!! More

by Shawnhunter1967 Verified Customer Verified Customer

Helpful 1

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Customer service needs improvement, more knowledgeable sales staff personnel who does better job at inspection sales staff personnel who does better job at inspection More

by jhcole442 Verified Customer Verified Customer

Helpful 0

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I had to purchase a new vehicle because my car was totaled from a motor vehicle accident hit from behind. I was very nervous in purchasing anything big due to this inflated economy. Nevertheless, Anth totaled from a motor vehicle accident hit from behind. I was very nervous in purchasing anything big due to this inflated economy. Nevertheless, Anthony Kelly, Devron Stevenson, and Tim made the process seamless. I thank them very much for their kindness, reassurance, and patience in this process. I felt at peace and covered at the end with a good deal of 0% financing on an Escape. Thank you for all that you do! More

by YAWILSON80 Verified Customer Verified Customer

Helpful 4

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Anthony was very helpful for the moment we walked in the door and everyone else we encounter was two they all help us get the deal just the way we wanted it Tim and his boss work hard at making sure this de door and everyone else we encounter was two they all help us get the deal just the way we wanted it Tim and his boss work hard at making sure this deal went through we were able to drive the van home which made the Process will worth it Thanks to the gang at Banister Ford More

by MARILYNGALLOWAY145 Verified Customer Verified Customer

Helpful 6

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I really appreciate Anthony, Richard, Devron, Chin and Joe (from service) for being patient with me as we negotiated my trade in! They were very welcoming, understanding, and professional! Oh and I can't Joe (from service) for being patient with me as we negotiated my trade in! They were very welcoming, understanding, and professional! Oh and I can't forget Evelyn, she has such a beautiful personality and super funny! Thank you guys! More

by Aeriale Verified Customer Verified Customer

Helpful 3

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It was a great experience salesperson Anthony Kelly and the gm Devon Stevenson help get. The deal to what I could afford it the gm Devon Stevenson help get. The deal to what I could afford it More

by BSMIDAS300 Verified Customer Verified Customer

Helpful 2

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