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Bay Ridge Subaru - Service Center

Brooklyn, NY

4.5
2,318 Reviews
Call Service Center (929) 605-5052

2,318 Reviews of Bay Ridge Subaru - Service Center

Sort by
February 16, 2022

My car is back to rolling smooth and quiet thanks to these guys. Much more trustworthy than your bargain mechanics. More

by IJFREDERICK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrea Gerace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anastacia
Report | Print
Feb 17, 2022 -

Bay Ridge Subaru responded

It's fantastic to hear that we've earned your trust! It was our pleasure to get you safely back on the road and return your vehicle to prime condition. Thank you for your supportive review from all of us at Bay Ridge Subaru, and we hope you'll stop by again next time you require service!

Helpful
February 16, 2022

They dealt with me in a courteous, professional way. The work was done expeditiously and expertly. More

by MBREITERMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Schumacher
4.0
This rating includes all reviews, with more weight given to recent reviews.
Babayeva Annastacia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Robinson Rodriguez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ernest Wan
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Feb 17, 2022 -

Bay Ridge Subaru responded

What excellent feedback! Thank you for your kind words about our team's professionalism and efficient care. We hope it's this level of high-quality service that will have you relying on Bay Ridge Subaru for all your future service needs!

Helpful
February 16, 2022

Waited 5 hours for oil change and safety inspection that I had an appointment for More

by AF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not Sure
Report | Print
Feb 17, 2022 -

Bay Ridge Subaru responded

I am very sorry to hear that your inspection took longer than anticipated. This certainly doesn't sound like the efficient, communicative service we pride ourselves on and we would be grateful for another chance to give you a five-star experience. Thank you, Andrea Gerace - Service Manager - (718) 232-1900

Helpful
February 15, 2022

Top shelf product, top shelf service, I was definitely treated right on my last visit, all my issues were addressed and resolved More

by peterdube.rph
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ernest Wan
Report | Print
Feb 15, 2022 -

Bay Ridge Subaru responded

This is exactly the feedback we hope to see. Thank you for coming to Bay Ridge Subaru for your auto service needs!

Helpful
February 15, 2022

They are very efficient- right on time with appointments and communicate well how long various repairs or other services will take. The staff is excellent. I service 2 cars with them and we are very happy w More

by ksullivan0024
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ernest Wan
Report | Print
Feb 16, 2022 -

Bay Ridge Subaru responded

Thank you for the great review! We are so glad to hear that you are confident in the Bay Ridge Subaru team to get the job done. Drive safely, and we hope to see you back again down the road!

Helpful
February 14, 2022

A real point to point inspection. What I mean is your car will leave the service center feeling new. Perfect customer service and convenient lounge/waiting area. More

by NYCBG09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Ruggiero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Chiusano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrea Gerace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Babayeva Annastacia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robinson Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ernest Wan
Report | Print
Feb 15, 2022 -

Bay Ridge Subaru responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Bay Ridge Subaru team. Drive safely, and we hope to see you back again down the road!

Helpful
February 11, 2022

The Service Advisor Anna was helpful and explained my estimate for repairing my car.Waiting room was clean and comfortable. The internet allowed to to work while waiting for my car More

by DIEHLD
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Babayeva Annastacia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 11, 2022 -

Bay Ridge Subaru responded

It is gratifying to hear that Anna and the team gave you a five-star experience! Thank you for trusting Bay Ridge Subaru with your business, and for taking the time to share your feedback. We look forward to seeing you next time!

Helpful
February 11, 2022

bad experience, actually very angry.want tp charge me bad experience, actually very angry. want tp charge me 900 dollars for exhaustion pipe is not necessary, I passed the NY state yearly check only 3 More

by ming813
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Patricia Schumacher
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : don't know the name deal with my
Report | Print
Feb 28, 2022 -

Bay Ridge Subaru responded

I am sorry to read this feedback. We strive to keep our prices competitive and reflective of what we offer our guests, and it is never our intention to mislead them. I would appreciate the chance to speak with you to see what more I can do to help straighten this out. If you are willing to discuss this further, please feel free to reach out. Best, Andrea Gerace - Service Manager - (718) 232-1900

Helpful
February 10, 2022

Friendly customer services, very knowledgeable technical support. Nice waiting area with coffee and tea for customers. More

by HERMANHYEUNG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ernest Wan
Report | Print
Feb 10, 2022 -

Bay Ridge Subaru responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with us. Drive safely, and we hope to see you back again at Bay Ridge Subaru!

Helpful
February 09, 2022

Mark D’Ottavio was knowledgeable, courteous and thorough. A true professional. He listened attentively to the information I related to him and then explained to me what would be done by the mechanic. He kept More

by johnp1042
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 09, 2022 -

Bay Ridge Subaru responded

Thank you for taking the time to review us, John! We are so glad to hear that you had such a successful service experience working with Mark. Drive safely in your new vehicle, and we hope to see you back again at Bay Ridge Subaru!

Helpful
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