I recently leased a 2016 Jeep Cherokee through Baystate and would not recommend them to my worst enemy. The salesman Rafael lied about the Excise tax being included in my payments to the loan holder, which yes, could have been human error, but if that was the only issue, I would not be writing this review. He failed to deregister my plates so I was responsible for insuring the vehicle that I had turned in 10 days prior, and misled me to believe that the dealership was taking over the lease I was turning in as a trade in allowance on the 2016 Jeep Cherokee agreement. My fault for not seeing that in the mass amount of paperwork I was signing there was no trade in value listed, but naive me thought that since I was on the phone with ally and Rafael as he was getting the buyout information, there was no need to confirm the dealership would be taking over the lease. Now, I could potentially be responsible for the early termination fee, along with any damages that could have happened while the vehicle has been in their care for almost 3 weeks in a crammed lot where anything could happen. I would have taken pictures of the vehicle had I known that this was what I signed up for, but I was misled from the beginning.
This dealership is so shady and if you read other YELP and car dealer review sites, the reviews speak for themselves. The service shop improves the ratings but do not be fooled, there are plenty of reviews that state how unprofessional, rude and disorganized this dealership truly is.