I just wanted to express my thank you to everyone at the McGovern TEAM. See buying or leasing a car, as a consumer you have multiple choices, multiple brands and for the most part all manufactures are building great products. Meaning customer service has to be priority one. First off, I'm a small business owner and understand the importance of communication, being upfront, truthful along with respect for time. I searched for small vans/commercial trucks in Boston and found McGovern. I emailed in on a price I saw online that was to good to be true...I was expecting the whole run around, "Sure we can do the price, as long as your a recent college graduate in the past two weeks, own a 1992-1996 Chrysler Product and belong to your local 4H club..."...about three minutes later I got a email back from Kaylene (Internet sales rep) (I checked off email as my main form of communication which she respected) the price was the SAME price as advertised....! Long and short I made an appointment the following morning...
I got greeted by Kaylene (internet sales rep) and she gave me to a commercial truck specialist; James Goldberg. Very knowledgable and asked me my use for the van (he only asked me because he wanted to make sure I was educated on payload, space, etc (didn't want to oversell or undersell) long and short we went over the van, features, warranties etc. Very efficiently I was with Sherrad Abdool; finance manager and was educated on the extended warranties for commercial trucks (trust me buy them!)
After that I wanted to transfer a low digit commercial plate, Sherrad offered to have their runner Harrison meet me at the nearest registry the following morning with the paperwork (normally you can get it all done at dealership but having commercial reserve plates you need to do t the old fashion way) The following morning James reached out along with Harrison (runner-dealer register rep) at Haymarket. Harrison kept communication as he arrived, took a number and we met...another service hay I was expecting and went smoother than I could imagine.
But most of all, the appreciation I received from the top down. The General Manager John Kennedy came out twice if not three times and personally thanked me for my business. It was the first time buying work vehicles that I actually felt appreciated for my purchase. He explained the transition from the former dealership and I explained to him I couldn't be happier from the whole team he put together, from first touch via Internet, to knowledgeable sales rep, finance, runners and delivery. Yes, I have many choices on where to buy commercial trucks, yes all dealerships will be close to the same price, but the service, respect for communication, respect for time, and efficiency will keep myself, my clients and competitors to the new McGovern. Thank you all, this review wasn't given, it was earned. Couldn't be more pleased.