Bayside Ford - Service Center

My vehicle was taken to Bayside Ford in King George for my state inspection. Upon completion the found my water pump had a crack. The scheduled and completed this job in a reasonable time frame. However, j my state inspection. Upon completion the found my water pump had a crack. The scheduled and completed this job in a reasonable time frame. However, just a few weeks later a list of items went bad on my explorer. Upon research, I found that they were in direct contact with the water pump, and therefore would point to these items being damaged while the initial work was being completed. When I called to inform them my check engine light had come on, and had little acceleration, they told me that I wouldn’t be able to bring it in until the end of September, at the time it was about a month away. After after another qualified technician run the codes, and telling Bayside what the other tech found, the suddenly could fit my truck in for diagnostics. This was only after I told them what the other tech had informed me of these codes would run hand in hand with the work completed with the water pump. I dropped my vehicle off on a Sunday afternoon, and was promised to have the diagnostics completed Monday or Tuesday. I never received a call back, so I followed up Tuesday afternoon where I was informed it would be at least another week and a half before I would receive my truck back. They never informed me of what they found until I pressed for answers. After a week and a half, I called and was given an update that it still wasn’t ready. As a person where this vehicle is my only means of transportation, with 2 kids in school, and my older having medical appointments multiple times a week, I could not go much longer without a vehicle. Since bayside no longer offer loaner vehicles, I spent time “renting” vehicles from family. The poor communication throughout the process is my major concern as well as their lack of empathy for someone that has to rearrange their entire family schedule just to not have the vehicle completed in the time they had promised, and the damage was ultimately in correlation with the original job that was completed on the water pump. Then I was told it would be no charge for me, and when I arrived to pick my vehicle up, they tried to charge me the deductible for my extended warranty. Why should I have to pay a fee, when the damage was caused my their shop? More

I had a problem with my company truck right before my wife and I were supposed to leave for GA.. Not wanting to come home to a broke down truck I called Afton at Bayside service department and she took i wife and I were supposed to leave for GA.. Not wanting to come home to a broke down truck I called Afton at Bayside service department and she took it right in and they worked on it while we were gone. There was some major issues with the engine and as usual they informed me of all the issues and after I gave the go-ahead they fixed it and I got to tell you it now runs better than when it was new. Again I'm so impressed with Afton and I believe Robert was the mechanic. The two of them continue to amaze me. We live Bayside service department! More

The service was smooth and straightforward. My advisor was helpful. I would recommend deal direct. Thanks was helpful. I would recommend deal direct. Thanks More

Nice dealership. The people working there are professionals, respectful, helpful and kind. I think the service is best in the area. professionals, respectful, helpful and kind. I think the service is best in the area. More

Stephen Fitch went out of his way to make my deal happen! 2020 F250. A+ 2020 F250. A+ More

Poor communication. Don't call with updates as promised. Service fees are unclear, seem purposely misleading. Lots of credit given for willingness to make things right. Clear communication/signage would imp Service fees are unclear, seem purposely misleading. Lots of credit given for willingness to make things right. Clear communication/signage would improve customer experience. More

Detaining of my truck for the second time in a couple of years. The detailed did a fantastic job. She also fixed an issue with a leaking battery. Well worth the time and money as the truck is immaculate! years. The detailed did a fantastic job. She also fixed an issue with a leaking battery. Well worth the time and money as the truck is immaculate! More

Very easy to schedule an appointment, with plenty of time slots. Every time i schedule an appointment, they are on time and immediately are able to take my vehicle back to start. Very friendly staff that an slots. Every time i schedule an appointment, they are on time and immediately are able to take my vehicle back to start. Very friendly staff that answers all questions with knowledge and a smile. More

Afton is a Great Service Advisor, I will recommend Bayside Ford Service to my Ford friends. Bayside Ford Service to my Ford friends. More