Big Star Buick GMC - Service Center

Had to call several times for a update. I should of been updated daily on the issue. I should of been updated daily on the issue. More

No issues at this visit, Joe was knowledgeable and ready to help. It was a quick and eez visit. to help. It was a quick and eez visit. More

The oil change was done in a timely manner. The service staff was courteous and accommodating. The service staff was courteous and accommodating. More

Worst ever arrival 9:50am appointment time 10:15am pull car back at 11:59am . Shortage of employees WOW car back at 11:59am . Shortage of employees WOW More

I am very pleased with the attention and dedication given by the service advisor to me even though I came in without an appointment he did everything he could to return my truck in a timely manner. I give hi by the service advisor to me even though I came in without an appointment he did everything he could to return my truck in a timely manner. I give him all 10 on my survey. More

Didn’t find the issue and I had to call several times for an update. an update. More

While a was visiting Texas, my engine light came on, so I decided to take my car for a repair to this service center. They promised that my car will be ready in a couple of days. The next day after the drop decided to take my car for a repair to this service center. They promised that my car will be ready in a couple of days. The next day after the drop off, I received a call letting me know that they did not have the replacement part (turbocharger) and didn’t know when it was going to be available. Since the car was not drivable I had to leave the car there. When I was already on my way home to Chicago, I received a call that my car is ready. I had to drive back to Baytown, pick up the car and drive back to Chicago. On the way back the engine light came back again and the car started to loose power, so I decided to take the car to a GMC service center in Chicago. I ended paying $230.00 for the diagnostic and an estimate of $1,550.00 for the repairs. The most disturbing and frustrating was to heard that the problem was caused because the Big Star Buick GMC didn’t replace the turbocharger correctly, and I have to pay out of my own pocket which it was unfair. More

The dealership is always clean. Everyone is very nice and welcoming when you enter the building. Everyone is very nice and welcoming when you enter the building. More

Good clean good service popular closer nice inventory popular beautiful nice big feel like home popular beautiful nice big feel like home More

Thank you Joe for always giving us a great services. The only one that I can trust that my car is going to get the care and maintenance that it needs. The only one that I can trust that my car is going to get the care and maintenance that it needs. More