Be mindful when you go here! If you are not an experienced Car Buyer, go somewhere else!!! Shady sales strategies like telling customers they don't discuss APR when asked! Then using some "car dealers only imaginary credit scoring system" to tell you you don't qualify for certain financing programs when the financing bank will use your credit score as you know it to finance you. I thought I knew enough to go to battle and should have taken the hint upfront that this was not a good place to purchase my truck.To top it off had a serious issue with the brand new vehicle and had to go through Nissan USA direct to attempt to resolve, purchase truck on Nov 15th, took it back 2 weeks later on the 30th of November, It is now December 28th and I am paying for a truck i'm not driving!!! what do they care? they got their money... I regret buying from here so learn from my mistake and find another option. I even regret buying a Nissan truck !!! Stay clear of this place!!! I made a $60,000 mistake. Can you afford that?
Vehicle had some minor issues with it, Camera on driver side mirror which turned out to be a busted mirror housing, fallen trimming between front and rear door and a one inch hole in the carpet only discovered because I purchased weather tech mats to protect it and found it when I removed the factory mats to install the weather tech, so took truck back to dealer November 30 2 weeks to the date of purchase. and they found serious amount of mold under carpet when they went to replace it. Had factory engineers come out to look at it already haven't figured out what twas wrong., created a case number, was called and emailed about a replacement but a month later you can understand my frustration there is not even inventory in the Houston, TX area to replace my truck based on what it had. I just ran out of patience and seems my only recourse is to take to social media with my pictures of the mold and the video I took of the trucks floor and maybe even local news to pay back Nissan for my inconvenience here. Replacing the truck takes care of the truck you sold me full of mold but it doesn't take care of the incredible inconvenience you guys have put me through. Mediator tells me If I return the truck I have to pay about 2 thousand bucks for use so I am forced to exchange! great tactic to keep me around!...
So the update on this situation, this dealer still has the truck I purchased on November 15th and took back to them on November 30th. the vehicle is still in their parking lot full of mold. because I posted this honest review of the bad experienced I have had so far with this sale, the general manager I'm told has decided to not help with the replacement process that Nissan has begun to try to make this right. Simply because of a review that showed I had a bad experience they are dropping me in the grease. I would have thought they would wanna get me to post an update stating that they did all they could even in a bad situation to make things right, instead they make it even worse, I still have no Titan, but I'm making payments. Trying to track down the owners of the dealer to see if they care enough to make this right this time, I will update later when status changes.
Attempted to contact the owner who owns Baytown Nissan and Central Houston Nissan, he completely ignored my request for help. Which tells me this is the culture at both places. Avoid doing business here. Another dealer had to work with Nissan to replace my truck that Baytown Nissan crooks have had in their lot since November 30. Today is January 13th.