Beau Townsend Ford

My experience at Beau Townsend Lincoln was very disappointing. After locating the exact car I had been searching for at this dealership, which is 3 1/2 hours from my home, I spoke with salesperson disappointing. After locating the exact car I had been searching for at this dealership, which is 3 1/2 hours from my home, I spoke with salesperson Mike Myers over the phone and made arrangements to purchase the vehicle. This purchase was a cash deal/no financing, therefore the arrangements we discussed over the phone prior to traveling to the dealership included acceptable method of payment. Upon arriving at the dealership, I never once felt like Myers was appreciative of my business and the distance I traveled to do business with Beau Townsend Lincoln. While finalizing the paperwork for the purchase, Myers indicated there was a little hiccup, and the dealership was unable to accept the method of payment he told me was acceptable when we spoke on the phone the prior day (less than 24 hours prior to my visit to the dealership), as there had been a change in their policy. This was frustrating, however, I wanted the vehicle and had invested an entire day of my time to travel to the dealership to purchase the car. Therefore, I asked for wire instructions, so that I could have the funds wired from my bank to the dealership. Myers then advised me that even if the funds were wired, there would be a 3-4 day wait for the wire to clear. Having been in banking/finance for more than 35 years, I knew this was not true. I then asked to speak to someone in management, and Myers shook his head ‘no’, indicating I could not speak to a manager. I was livid! After exiting the dealership, I decided to place a phone call to management, as I felt they should be aware of how I had been treated. General Manager Tom Brunswick told me that Myers had advised me incorrectly on acceptable payment methods. He said he contacted the owner of the dealership and was given the ok to accept my payment. I agreed to complete the purchase, but asked for any other salesperson to complete the transaction. Brunswick agreed to handle the deal himself, however, as the only ‘brand expert’, Myers would be the one to demo the cars’ features, which I agreed to. At the conclusion of his demo, Myers had the audacity to tell me that I would be asked to complete a review, 7-10 days after the sale, and if I were not able to leave him a 5 star review, to not leave any review at all!! Myers inadequacy continued, as approximately 4 days after I purchased my vehicle, he sent me a message indicating he was going to send me a couple Lincoln keychains in the mail. That was 3 weeks ago, and no sign of any keychains. My advice would be….find any other Lincoln dealership you can and avoid this ‘salesperson’ completely! More

I bought a new 2025 Ford Mustang Premium and the overall experience was great. The staff was professional and friendly, they made the purchase process go very smooth. experience was great. The staff was professional and friendly, they made the purchase process go very smooth. More

Overall fantastic experience. Salesperson was very helpful explains everything. Never felt pressured to make a decision. Salesperson was very helpful explains everything. Never felt pressured to make a decision. More

I have been going to this dealership for 15 years now, third vehicle with them and will go back third vehicle with them and will go back More

Friendly efficient never waited long. Accommodating maybe a few more minutes on the car overview (not Josh). It's been 9 years since I've had a new car. Accommodating maybe a few more minutes on the car overview (not Josh). It's been 9 years since I've had a new car. More

Justin is a great salesman. He’s very knowledgeable about the products that he sells. We would definitely purchase from him again. He’s very knowledgeable about the products that he sells. We would definitely purchase from him again. More

They refused to work with my warranty that came with my F150 from the dealership when I bought the truck. They were a complete waste of $200 for absolutely nothing since they refused to call the warranty p F150 from the dealership when I bought the truck. They were a complete waste of $200 for absolutely nothing since they refused to call the warranty phone number and give them info on the needed repair. I will never return. More

I purchased a 2022 Transit in 2014 & used car salesman, Tyler Boesenber made a hairy service issue "all good". He's the best! Tyler Boesenber made a hairy service issue "all good". He's the best! More

I have taken my truck to Beau Townsend Ford on several occasions for service work. This is the first time that I noticed the tires were not rotated as they should have been. occasions for service work. This is the first time that I noticed the tires were not rotated as they should have been. More

Courteous and friendly service , did not try to push other services than what I asked for. other services than what I asked for. More