Jamie Spencer
Jamie Spencer at Beau Townsend Ford
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Jamie Spencer

General Manager

Beau Townsend Ford

1020 West National Road
Vandalia, OH 45377

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81 Reviews
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81 Reviews

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81 Reviews of Jamie Spencer

April 14, 2024

Dealership Rating
Employee Rating

We were greeted promptly by our salesman Chad Mason. We had already done our research and knew what we were looking to buy. He showed us every truck that met our criteria. He answered all of our questio More

by DOVERBERG1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Connor Spencer , Chad Mason

March 30, 2024

Dealership Rating
Employee Rating

The service team could not have been more pleasant and professional. I will recommend Beau Townsend to my friends. More

by jpetteruti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 31, 2024

Dealership Rating
Employee Rating

My Lincoln mkx2013 the brakes squeak since I purchased still under warranty and complained every time I took it in for oil change no warning Oct 2023 brakes bottom out charged me over 1300. And had to rep More

by Glenna Webb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chris York

Feb 10, 2024

Beau Townsend Ford responded

Mrs. Webb was in our service department on 10/23/2023 with a brake concern stating "no pressure behind the brake pedal." Upon inspection, the technician found that the front brake pads were down to 1mm, the front brake rotors were unmachinable due to wear, and the rear brake pads were worn down to 3mm. These measurements call for replacement of the mentioned components. These are not warrantable items as they are caused by normal wear and tear. While replacing the rear brake pads, we noticed the right rear caliper was seized and needed replaced. A seized caliper can cause the vehicle to feel like there is no pressure behind the brake pedal. Mrs. Webb authorized the needed repairs and the vehicle was repaired and road tested. The technician confirmed the concerns were no longer present. We were not notified or made aware of any persisting issues with brake pressure on Mrs. Webb's 2013 Lincoln MKX until 01/31/2024, three months after the previous repair. The concerns at this visit were noted as "brake pedal goes to the floor" and "an illuminated traction control light". We notified Mrs. Webb that we stand behind the previous repair and that if the concerns were related, there would be no charge. We also notified Mrs. Webb that if the concerns were not related to the previous repair then she would be responsible for the technician's time to diagnose those issues. There are many components in the braking system that can cause the new concerns and since the vehicle has not exhibited these concerns over the last three months, it very well could be something other than the brake pads, front rotors, or the right rear caliper. Mrs. Webb refused to give us authorization to drive or repair her 2013 Lincoln MKX. We offered a complimentary rental vehicle to Mrs. Webb and that offer was refused as well. We appreciate all of our customers and stand behind the workmanship on the repairs completed in our service department. We want nothing more than to get to the source of Mrs. Webb's concerns. Unfortunately, she did not give us authorization to do that and left with her vehicle.

February 27, 2022

Dealership Rating
Employee Rating

Stay away! Total rip off dealer .Salesman Doulas Baker informed me that "he did not need this job- upon my meeting him! not sure of the relevance of being told More

by madera.jim
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Douglas Baker, Corey Jones

October 19, 2015

Dealership Rating

Very good top rate experience Very good over all everyone!! Great job My experience was great at beau towsand ford!! Jamie spencer and Johnny did a first class job from start to fi More

by Pj 15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Mike Condron, Johnny Gibson

Dec 16, 2015

Beau Townsend Ford responded

Thank you for providing us with feedback! We work hard to make sure our guests have a great experience. We will share your comments with our team and we look forward to working with you again down the road. We hope to see you again! Jim Morris Jmorris@Btnissan.com (937) 898-6200

September 12, 2015

Dealership Rating

Great Dealership Jamie Spencer and his sales team are absolutely the best! We have purchased three cars from them and every experience is better than the last. I rec More

by demo08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Berger, Joshua Otstot

August 27, 2015

Dealership Rating

Best salemen ever / Connor Spencer After buying 1 car in April gave it to my daughter & went back to buy another one in August, same dealership & same salesmen, Connor Spencer because h More

by Gram B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Connor Spencer , Mike Condron

August 22, 2015

Dealership Rating

AMAZING customer service! I came to this dealership to purchase a 2015 Mustang. The sales representative, Larry, was beyond helpful! He discussed all of the features of the c More

by ginnyg123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Larry Dorman

August 13, 2015

Dealership Rating

Awesome experience I have already recommended via social media to my friends and family looking for a new car to check out the deals at Beau Townsend Ford dealership. V More

by Baxrebelhan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joshua Otstot , Ken Emrick, Rick Weston

August 03, 2015

Dealership Rating

Hands down best customer experience buying a car! Jamie Spencer and Josh Ostot were so friendly and courteous during my buying experience. They made me comfortable and gave me a great deal. I will def More

by Wassvb12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Berger, Joshua Otstot

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