Sadly, I actually purchased a vehicle from Beau Townsend Nissan at the beginning of January. In hindsight, I should never have ever completed this purchase.
To be honest, I should have just rented a car and driven home when I opened the hood of the vehicle I was purchasing, only to be greeted by cheap aftermarket HID headlights, a semi-functional air horn, and an aftermarket air filter in place of a perfectly fine stock intake. These are simple things that are easy to replace and don't require a lot of time or cost to repair. And then there was the dried mud caked underneath from nose to tail, even lodged behind the taillights. Why hadn't that been cleaned, I asked? Of course, the excuse I received was that the pressure washer was broken down that day. But wait, hadn't they had the truck in their inventory for 3 months? So many excuses.
Let me continue: The vehicle was marketed across the web as being Nissan Certified Pre-Owned, which is what initially attracted my attention, along with the great price. Well, there was a reason why the vehicle was so cheap - it wasn't actually Nissan Certified Pre-Owned. When I asked, I was told that, "it was a mistake." So, instead of being Nissan Certified Pre-Owned, the vehicle was sold with a 12mo/12k mile Royal Shield powertrain warranty that was included in the purchase price. I figured it would be enough to protect me should anything go wrong. And go wrong, things did.
Things that actually did go wrong in my very short ownership of the vehicle:
- Valve cover gasket leak
- Grinding transmission
- Failing fuel pump that made the vehicle impossible to start in freezing temperatures
Unfortunately, as I found out, making a warranty claim at any service center other than Beau Townsend Nissan with the Royal Shield warranty is next to impossible, despite being told that, "If I take it to an ASE-certified service center, the repairs will be covered." Now, I even took the vehicle to a qualified and certified Nissan Service Center. However, with the way the warranty was structured (and since I live over 10 hours away and I wasn't actually able to bring the vehicle all the way back to Beau Townsend Nissan), no repairs were ever approved nor were they ever performed. Last but not least, I feel that I should mention that I was without the vehicle for 2 weeks while I waited for the repairs to never be approved by either the warranty company or Beau Townsend Nissan.
Ultimately, I was forced to sell the vehicle at a loss so that I could buy something that I could actually depend on starting in freezing temperatures.
If I could, I would award Beau Townsend Nissan 0/7 stars, and may the next person looking to purchase a pre-owned vehicle from this dealership be very wary of their unsavory practices.